ThousandEyes Reviews

We use ThousandEyes for monitoring and troubleshooting, especially when end-users complain about latency or poor performance. We rely on ThousandEyes to provide metrics to see if the problem is related to the local Wi-Fi or the Internet. The main goal for ThousandEyes at our company is monitoring. We also have some integration with our other monitoring systems, and we use ThousandEyes to dive deeper into specific problems when they occur.

From an engineering perspective, we achieve an excellent return on investment by fixing problems rapidly and avoiding business downtime. ThousandEyes helps reduce troubleshooting time by at least fifty percent, allowing our team to quickly support end-users and maintain business operations.

The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user. For example, ThousandEyes can notify us about specific paths on the internet that are facing issues, providing detailed insights to our service providers and allowing us to raise tickets and resolve problems. The detailed information ThousandEyes provides about performance issues is crucial for us, enabling us to navigate through various network segments effectively.

When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detailed documentation explaining the metrics and the testing mechanisms would be helpful. The information is there, but understanding exactly what ThousandEyes is testing to make its conclusions can be obscure.

We have been using ThousandEyes for about six months.

Not too much. Since we deployed ThousandEyes, it has been running pretty well.

ThousandEyes is highly scalable. The only potential issue with scaling up is related to licensing costs, as deploying more agents around the globe could become expensive. However, the product itself is good at scaling because adding more agents enhances our monitoring capabilities.

I have not interacted frequently with their support team, but based on limited experience, I would rate their customer service as very nice. I'd give it an eight out of ten.

Before using ThousandEyes, we used SolarWinds and also relied on Cisco DNA Center for monitoring. SolarWinds did not help much with comprehensive troubleshooting, and it required ad hoc testing.

I was not part of the deployment team. From what I know, the initial setup wasn’t overly complex, and our engineers received help from Cisco to deploy the product.

Our deployment involved just one or two network engineers along with some help from Cisco, likely around one or two people on the Cisco side as well.

We achieve a very good return on investment by fixing problems quickly, thus preventing users and the business from losing time and money due to poor performance or downtime. For an engineer, the tool speeds up problem identification significantly and improves overall network performance.

The licensing cost could be a potential problem depending on the agreement, especially for smaller businesses. In our company, this was manageable due to existing agreements with Cisco. ThousandEyes licenses are based on the number of flows processed, not just the number of agents deployed.

We did not evaluate any other tools before choosing ThousandEyes.

I would highly recommend ThousandEyes because it can reduce the time spent identifying issues by at least half and provide extensive visibility into network quality.

I'd rate the solution nine out of ten.

Our customers use ThousandEyes to monitor their voice and video applications, especially those integrated with our Cisco systems.

The solution's most valuable feature is the path analyzer, which identifies the node causing the errors. The solution's alerting system is good and enhances the operational response.

ThousandEyes should expand its application monitoring to monitor some communication applications.

I have been using ThousandEyes for three years.

ThousandEyes is a very stable solution.

I rate the solution’s stability ten out of ten.

Our customers for ThousandEyes are mostly medium-sized and enterprise businesses from the manufacturing and finance sectors.

I rate the solution’s scalability ten out of ten.

The solution provides good technical support.

Positive

The solution’s initial setup is quite easy. The solution can be deployed in a few hours. It's easy to set up, and the integration is good as well.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup an eight out of ten.

It takes around two to three years to see a return on investment with ThousandEyes. The solution provides quite good value.

I rate its return on investment a seven or eight out of ten.

The solution costs several thousand dollars per year.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution’s pricing a seven out of ten.

The solution saves time and is proactive in handling situations. The solution is deployed on on-prem devices, but it monitors cloud services. Users should first consider what services should be monitored and which devices need to be included. Once that is decided, further planning will be easier.

Overall, I rate the solution an eight out of ten.

We primarily use it for monitoring our corporate network, our internet service providers, and our staff's connectivity. Also, we use it to keep an eye on the performance of multiple cloud providers, each serving various functions within our organization.

Since our primary focus lies in obtaining comprehensive monitoring data from our cloud providers and internet service providers (ISPs), these ISPs are of paramount importance as they directly impact the end customer experience. From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities. It enables us to monitor a wide array of cloud providers and numerous ISPs, which sets it apart from other monitoring tools in terms of its breadth and depth.

It might be practical to extend monitoring capabilities to include network devices. Currently, the system relies on agents that integrate traffic and measure it between the locally installed agents and those in the cloud providers or ISPs. There is a notable limitation in the inability to monitor network devices directly. This could be addressed by incorporating SNMP (Simple Network Management Protocol). It would also be advantageous if ThousandEyes could seamlessly integrate with other dashboard solutions, particularly with tools like Grafana. This integration would enhance the overall monitoring and visualization capabilities of the system.

I have been working with it for the last nine months.

Based on the feedback from our end customers, it appears that they didn't have any concerns or drawbacks related to stability. In fact, they find the stability to be quite satisfactory. I would rate it eight out of ten.

This tool operates as a SaaS solution, meaning it is hosted in the cloud and readily accessible at all times. Our clients are primarily large enterprises with a workforce of over five thousand individuals and it scales up to meet all of their needs easily. I would rate its scalability features ten out of ten.

I conducted a test of the support services during the deployment phase but haven't had the opportunity to evaluate their performance during the actual production phase when the system is operational. So, I can only provide feedback on the support experience during deployment, not ongoing production use. I would rate it seven out of ten.

Neutral

Previously, we used Nagios, PRTG, and SolarWinds. While they primarily concentrate on monitoring network devices, ThousandEyes places its focus on monitoring services and providers hosted on those devices.

I've conducted a straightforward proof of concept, and based on that, I believe that it's relatively easy to implement. I would rate it at an eight in terms of ease of setup.

It is possible to have it up and running in a relatively short timeframe, as long as you have the basic prerequisites covered.

It is a quite expensive solution. I would rate it ten out of ten.

This tool stands out as highly dependable because it differs significantly from other implementation tools for two crucial reasons. First, it offers the capability to monitor service providers and cloud providers with near real-time responsiveness. Second, it doesn't operate in an exclusively passive manner. Unlike traditional network monitoring tools, it can be both installed and utilized concurrently alongside the existing corporate network infrastructure. I would rate it eight out of ten.

We use the solution for network monitoring.

The product provides end-to-end monitoring. We can monitor the completed network link utilization and link errors. The solution is very easy to use.

The tool does not provide features for application-level monitoring. It would be a great advantage if the tool provides application monitoring features. More advanced features must be available in the dashboards.

I have been using the solution for more than six years.

The tool is stable. I rate the stability a ten out of ten.

The tool is scalable. We have more than 1000 users.

The support is good.

Positive

The product is easy to deploy. The complete installation takes one week. We need three to four engineers for the deployment. It is easy to maintain the solution. We need only one person for the maintenance.

The product is very useful. It has saved us time and money.

The solution is cheap. We procure it by making a one-time payment.

Other tools like Huawei M2000 are available in the market. However, ThousandEyes is a better solution. It is very advanced. It's cloud-based. It can monitor different layers of the network. We can monitor multiple vendors using ThousandEyes.

I recommend the solution to others. Overall, I rate the product a nine out of ten.

The solution's most valuable feature is network security.

The solution's network and reporting could be improved.

I have been using ThousandEyes for six months.

I rate the solution an eight out of ten for stability.

Our clients for the solution are enterprise businesses.

I rate the solution’s scalability an eight out of ten.

The solution’s technical support is good.

Positive

The solution's initial setup is very easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight to nine out of ten.

We deployed the solution to a large number of sites one by one. It took us a couple of months to deploy the tool in the data center and several sites. Each single device deployment is not that complicated and does not take long.

The solution has positively impacted our organization by getting all the logs. We deployed ThousandEyes only to collect data. The solution has largely impacted our monitoring system, and we can quickly get all the logs if any site is down. The solution provides good and easy network monitoring. I would recommend the solution to other users.

Overall, I rate ThousandEyes an eight out of ten.

We usually monitor for our public prefixes and propagations and if they are getting dropped or there is a route application. It is mainly on the public-facing side or the internet-facing use case. There are other use cases, however, for me, for the work that I do, that's what I'm using a ThousandEyes for.

With ThousandEyes, it's one click or one place where I can see all of my public prefixes, how long it takes, when the last update was, where a route was missing from the internet, or is it actually causing a black hole. That's where I've been using it, and so far so good. It has made my life easier for sure.

The solution makes monitoring faster.

It's fairly easy to set up.

It has been stable. 

The solution is quite good. For my use case, the information or the page with the info that I need is there. I'm happy with it. Now I'm sure there are other functionalities that I have not actually looked into. Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.

I've been using the solution for six months. 

The solution has been stable so far. We find it reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

The solution was deployed by a different team. I'm an end user of this tool. In terms of the scalability or how it's done, we have a totally different tooling team who looks after all these tools. I won't be able to offer any insights into scaling.

We have maybe 100 plus users. They're all infrastructure engineers or your level three guys or the help desk, even security guys.

I'm not sure what the extent of the solution's use is throughout the organization.

I haven't been in contact with technical support for this deployment. 

We are also using Accedian Skylight. We have both solutions in the organization. 

We also have SolarWinds and Splunk. 

Although I wasn't a part of the initial process, the initial setup was straightforward. Once we knew all the things that needed to happen, the solution was deployed without much of an issue.

The solution being in a cloud helped with that. We have a hybrid environment, so we have a presence there and on-premise as well. With regards to the cloud, it was easy. Anything that's going cloud, as long as you know what you're doing, is easy.

I'm not sure how long the deployment itself took.

We have a contract and a working relationship with Cisco. They were helping us in deploying the solution.

I have no visibility on the pricing. It's not an aspect of the solution I deal with.

The company might have done evaluations as part of the business case compilations. I don't know on what basis ThousandEyes was selected, however, now that we have ThousandEyes, I don't think we'll be going for something else.

I am a user, not an integrator. 

I'm not sure which version of the product we're using. 

I'd advise potential new users that, if it solves your use case, then they should go for it. It's really easy to use, there is nothing complicated. We've had no issues whatsoever.

I'd rate the solution nine out of ten.

The solution provides me with diverse links from ISPs.

Application visibility is a feature I found to be the most valuable one in the solution.

I would like the solution to integrate with other Cisco platforms. Presently, it lacks the ability to integrate with other Cisco products.

I have been using ThousandEyes for five years. Also, I am using the solution's latest version.

The stability of the solution is good. Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten. The solution should be able to integrate with other platforms to scale up. Around 10,000 people in my company are working on the solution. It's not extensively used in my organization. Also, there are no plans to increase the number of users using the solution.

I have never contacted the technical support team since I have never faced issues with the solution.

Previously, I have used other products. It is my company that decided to choose ThousandEyes.

The solution's initial setup process was straightforward. It took us only a week to deploy the solution in our company. The deployment and maintenance are done probably once a month. I don't get involved in the product deployment since primary engineers are responsible for the deployment part.

I implemented the solution by myself.

In terms of ROI, the solution is worth the money.

In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive. Also, there are no additional costs apart from the standard license and fees for the solution.

I would tell those planning to use the solution that they first need to use it in a lab before purchasing it. I rate the overall solution a seven out of ten.

ThousandEyes is basically for network monitoring.

The most valuable features are integration and ease of use. Majorly with the integration because we use most of the Cisco products too. 

There is room for improvement in terms of customization and user-friendliness. 

I have been using ThousandEyes for a few months.

I would rate the stability a seven out of ten.

I would rate the scalability an eight out of ten. 

Our company has around 20 end users using this solution.

There is room for improvement in the response time.

Neutral

I would rate my experience with the initial setup a seven out of ten when one being difficult and ten being easy. 

Overall, I would rate the solution an eight out of ten. I would definitely recommend using ThousandEyes.