ThousandEyes vs WhatsUp Gold comparison

Cisco and Progress Software are both solutions in the Network Monitoring Software category. Cisco is ranked #8 with an average rating of 8.4, while Progress Software is ranked #21 with an average rating of 8.0. Cisco holds a 1.6% mindshare in NMS, compared to Progress Software’s 2.1% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

ThousandEyes

Read 26 ThousandEyes reviews

10,697 Views
8,023 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

13,110 Views
7,342 Comparison Views

85% willing to recommend

ThousandEyes

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

WhatsUp Gold and ThousandEyes are competing in the network monitoring domain. WhatsUp Gold is stronger in affordability and support, while ThousandEyes offers more comprehensive features, making it a valuable investment despite its higher cost.

Features: WhatsUp Gold includes network monitoring, real-time alerts, and seamless integration with IT infrastructure. It is robust in visual network mapping and offers customizable dashboards. ThousandEyes provides visibility into network layers, path visualization, and cloud service monitoring, offering detailed analyses suitable for complex environments.

Room for Improvement: WhatsUp Gold could enhance its cloud service monitoring, provide deeper network layer insights, and improve multi-environment analysis. ThousandEyes may benefit from simplifying its deployment process, expanding its support for non-enterprise-level users, and potentially lowering initial costs to appeal to smaller businesses.

Ease of Deployment and Customer Service: WhatsUp Gold is recognized for its straightforward installation process and responsive customer support, ideal for small to mid-sized businesses. ThousandEyes, while more complex due to its extensive scope, aligns well with enterprise needs, offering specialized support to manage these complexities effectively.

Pricing and ROI: WhatsUp Gold is cost-effective with lower initial setup costs, attracting networks with budget constraints and generating quick ROI through efficient monitoring. ThousandEyes requires a higher upfront investment, promising long-term value by precisely addressing complex network and cloud-based monitoring needs, making it strategic for enterprises seeking comprehensive network insights.

To learn more, read our detailed ThousandEyes vs. WhatsUp Gold Report (Updated: August 2026).

Buyer's Guide

ThousandEyes vs. WhatsUp Gold

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ThousandEyes

Ranking in Network Monitoring Software

8th

Ranking in Cloud Monitoring Software

10th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (2nd)

WhatsUp Gold

Ranking in Network Monitoring Software

21st

Ranking in Cloud Monitoring Software

25th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Server Monitoring (14th), IT Infrastructure Monitoring (17th), Configuration Management (20th), Log Management (39th), Network Traffic Analysis (NTA) (11th)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of ThousandEyes is 1.6%, down from 3.5% compared to the previous year. The mindshare of WhatsUp Gold is 2.1%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ThousandEyes	1.6%
WhatsUp Gold	2.1%
Other	96.3%

Network Monitoring Software

Featured Reviews

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Proactive monitoring has transformed digital experience and now optimizes application delivery

With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One feature I liked is end-user monitoring."

"The authentication overall - including to the VPN and LAN - is excellent."

"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."

"ThousandEyes is an excellent product that really provides accurate metrics into network performance as well as the user experience, and I would highly recommend it."

"For me, all the features are great and make ThousandEyes stand out among other observability products."

"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."

"The features I like the most about ThousandEyes are the visualizations that let you see how the call flow went and how many hops it took and everything."

"It's fairly easy to set up."

More ThousandEyes pros

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"The most valuable feature is the auto-discovery function."

"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."

"We primarily use the solution to check the state of the network, monitoring thousands of devices and all of the internal network, and it is the first tool we use to see the state of the network for real-time monitoring."

"In terms of pricing, I'd say that the pricing is nice and the product is good."

"The threshold alerting is the most valuable feature."

"Overall, we have been satisfied with the functionality of the product."

"We've been using it for many years and we use it typically for early warning, as it notifies customers of problems prior to failure."

More WhatsUp Gold pros

Cons

"The solution's network and reporting could be improved."

"It would be nice if the solution covered other areas like server monitoring."

"ThousandEyes could be improved by unifying the GUI with the rest of the Cisco products since it remains legacy from its original state when Cisco acquired it."

"With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens."

"I chose eight out of ten because of the lack of objective performance data."

"More detailed documentation explaining the metrics and the testing mechanisms would be helpful."

"It might be practical to extend monitoring capabilities to include network devices"

"Presently, it lacks the ability to integrate with other Cisco products."

More ThousandEyes cons

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive."

"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."

"The price could be improved. When we first started using this product, the company was new. The prices were very low then, in comparison with HP OpenView or IBM, but now the policy is too high, relative to the number of devices we have."

"Importing the maps and being able to customize them could be easier."

"I might like to see a better interface in the future. It's not necessarily easy to integrate the product with other vendors."

More WhatsUp Gold cons

Pricing and Cost Advice

"It is a quite expensive solution."

"The solution costs several thousand dollars per year."

"The solution is cheap."

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

"The solution's pricing is cheap; I rate it a five out of ten."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"The price of WhatsUp Gold is good."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"There is a license needed to use WhatsUp Gold."

"Pricing is reasonable compared to other products."

"The most valuable feature is the cost compared to other solutions."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Government

Financial Services Firm

12%

Manufacturing Company

10%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What needs improvement with ThousandEyes?

We face challenges with hybrid and distributed enterprise networks since we use Cisco, but we also have other third party integrations. When it comes to ThousandEyes, it does not show anything when...

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What is your primary use case for ThousandEyes?

I have been using ThousandEyes with this company for two years. The main use case is that we would like to get insights into our calls. Currently, we are still in the POC state with ThousandEyes, b...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

Comparisons

Zscaler Digital Experience (ZDX) vs ThousandEyes

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SolarWinds NPM vs ThousandEyes

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HPE Aruba Networking UXI vs ThousandEyes

Compared 3% of the time

Catchpoint vs ThousandEyes

Compared 3% of the time

Kentik vs ThousandEyes

Compared 3% of the time

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LibreNMS vs WhatsUp Gold

Compared 3% of the time

SCOM vs WhatsUp Gold

Compared 3% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

ScienceLogic vs WhatsUp Gold

Compared 3% of the time

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Product Reports

Buyer's Guide

ThousandEyes

July 2026

Download ThousandEyes product report

Buyer's Guide

WhatsUp Gold

July 2026

Download WhatsUp Gold product report

Overview

ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.

ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.

What are the key features of ThousandEyes?

End-to-End Monitoring: Provides comprehensive insights across networks, applications, and users.
Real-Time Alerts: Sends immediate alerts for network disturbances or performance issues.
Network Path Visualization: Offers detailed views of network paths for easy diagnostics.
Application Insights: Delivers in-depth analytics on application performance.

What benefits or ROI can users expect from ThousandEyes?

Time Savings: Reduces diagnosis and troubleshooting time with advanced analytics.
Improved User Experience: Enhances network reliability, leading to better user satisfaction.
Increased Employee Satisfaction: Streamlines network operations, boosting employee efficiency.
Prevention of Downtime: Identifies potential issues early to avoid service interruptions.

Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.

Cisco

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

ThousandEyes vs. WhatsUp Gold

August 2026

Free Report: ThousandEyes vs. WhatsUp Gold

Find out what your peers are saying about ThousandEyes vs. WhatsUp Gold and other solutions. Updated: August 2026.

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