ThousandEyes and LogicMonitor compete in the network monitoring category. LogicMonitor has a slight edge due to its extensive customizability and ease of data visualization.
Features:ThousandEyes excels in connection quality monitoring across network layers and offers end-to-end monitoring, making it valuable for cloud providers and ISPs. It delivers deep network path insights. LogicMonitor offers advanced dashboards and granular alert tuning for on-premises and cloud environments. Its customizable data sources and robust scriptlets offer comprehensive monitoring and powerful data presentation.
Room for Improvement:ThousandEyes is noted for its high cost and limited integration capabilities, with users desiring enhancements in AI functionalities, dashboard features, and tracking capabilities beyond synthetic data. LogicMonitor requires improvements in reporting, dashboard customization, and mapped topology views, with a need for enhanced automated remediation, better alert management, and greater cost-effectiveness.
Ease of Deployment and Customer Service:ThousandEyes supports on-premises environments, appealing to organizations with specific infrastructure needs. Although technical support is rated highly, users face occasional response time challenges. LogicMonitor supports hybrid cloud deployment models, offering flexibility for diverse infrastructure needs. Proactive support is a strength, but users find setup complexities.
Pricing and ROI:ThousandEyes is seen as a premium solution favored by larger organizations due to its complex pricing model based on data flow, justified by network performance improvements. LogicMonitor's pricing is reasonable, with flexibility for scaling based on demand and a straightforward licensing model, providing solid ROI, particularly in replacing costlier alternatives.
We contacted the support team, and they resolved it within a couple of hours.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 3.5% |
| LogicMonitor | 1.9% |
| Other | 94.6% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 11 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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