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Skype for Business pros and cons

Vendor: Microsoft
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Skype for Business is highly valued for its scalability and stability, capable of supporting up to two hundred people in a single meeting.
Its integration with Microsoft Outlook is appreciated for creating and scheduling meetings, offering a seamless workflow.
The calling and video conferencing features are beneficial for virtual meetings, cutting down on long-distance calls and third-party services.
The persistent chat and audio functions enhance communication, ensuring efficiency in business interactions.
Skype for Business allows users to connect from anywhere, on mobile phones or laptops, making it a flexible communication tool.

CONS

Skype for Business has issues with stability and reliability, experiencing frequent connectivity drops and crashes.
There is a lack of integration with Microsoft Teams and third-party applications, which limits collaboration capabilities.
Audio and video quality are suboptimal, particularly under low bandwidth conditions, affecting communication efficiency.
Skype for Business struggles with scalability and performance, especially during large meetings and when using low-resource devices.
There is a need for better customization and reporting features in Skype for Business, along with improvements in technical support from Microsoft.
 

Skype for Business Pros review quotes

it_user353589 - PeerSpot reviewer
Head of Strategic Portfolio Management team at a comms service provider with 11-50 employees
Dec 24, 2017
File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy.
it_user846273 - PeerSpot reviewer
Senior Voice and Network Manager
Mar 27, 2018
We like the easy provisioning of Skype for Business Conferencing.
RJ
Database Manager at a manufacturing company with 10,001+ employees
Nov 12, 2018
It saves trouble, and it saves us time.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
JO
Principle consultant at Active Data Consulting Services Pty Ltd
Nov 25, 2018
The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good.
PT
CEO at Shivaami Cloud Services Pvt. Ltd.
Nov 26, 2018
We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well.
Apr 19, 2019
You can do meetings of up to two hundred people in a single conversation.
RC
Works at TechnipFMC
Apr 18, 2019
Using this solution has helped us to cut long distance calls, as well as video services from third parties.
Balbino - PeerSpot reviewer
Analyst at Leripe Construtora
Jun 6, 2019
Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices.
reviewer1314534 - PeerSpot reviewer
Owner and Senior Technical Architect at a consultancy with 1-10 employees
Mar 22, 2020
The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it.
reviewer1311051 - PeerSpot reviewer
Sr. IT Project Manager at a university with self employed
Mar 25, 2020
The quality of the meetings is very good.
 

Skype for Business Cons review quotes

it_user353589 - PeerSpot reviewer
Head of Strategic Portfolio Management team at a comms service provider with 11-50 employees
Dec 24, 2017
I should be able to make a desktop phone call when I click a member of my Lync directory.
it_user846273 - PeerSpot reviewer
Senior Voice and Network Manager
Mar 27, 2018
We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so.
RJ
Database Manager at a manufacturing company with 10,001+ employees
Nov 12, 2018
Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
JO
Principle consultant at Active Data Consulting Services Pty Ltd
Nov 25, 2018
There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating.
PT
CEO at Shivaami Cloud Services Pvt. Ltd.
Nov 26, 2018
I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes.
Apr 19, 2019
Make it user friendly.
RC
Works at TechnipFMC
Apr 18, 2019
Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage.
Balbino - PeerSpot reviewer
Analyst at Leripe Construtora
Jun 6, 2019
If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications.
reviewer1314534 - PeerSpot reviewer
Owner and Senior Technical Architect at a consultancy with 1-10 employees
Mar 22, 2020
The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue.
reviewer1311051 - PeerSpot reviewer
Sr. IT Project Manager at a university with self employed
Mar 25, 2020
We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.