No more typing reviews! Try our Samantha, our new voice AI agent.

GoToMeeting vs Skype for Business comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, up from 3.0% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
GoToMeeting3.2%
Other92.9%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The performance and stability are great; we don't have any issues."
"Overall, the solution is useful for running virtual meetings seamlessly."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"The most valuable feature is the dial-in capability."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"We need a meeting thing, hey, go find a meeting thing."
"GoToMeeting is an awesome product and it worked perfectly fine for us whether we used it through a browser or as a client."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"The deployment is very fast."
"Skype for Business is good for meetings and instant messaging."
"A good option for virtual meetings."
"The performance is pretty good, this is a mature application with no bugs, and I have no complaints."
"The stability was good; there are no bugs or glitches, it doesn't crash or freeze, and it's reliable."
"We have noticed positive outcomes for our organization since adopting Skype for Business, including improvements in efficiency and reduced costs."
"The security seems good."
"I like the seamless integration to local telecommunications."
 

Cons

"It is not so stable."
"The solution could always be more secure."
"It is not so stable. They're trying to bring in too many things and make it look really complex."
"GoToMeeting is a little bit expensive compared to other products."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"The sound quality is good but the video quality needs improvement."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"The technical support from Microsoft needs to be improved."
"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."
"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
"The video quality could be improved, possibly due to internet connection issues."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"There might be some invitation issues with Skype for Business."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"Your telco, in such a scenario, could be Microsoft itself but this kind of solution involves some interesting downsides."
 

Pricing and Cost Advice

"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"It may be considered costly for certain markets, such as in India."
"I am using a corporate account for which I have not made any payments."
"The solution is priced fairly."
"Previously, I did not use another solution."
"The licensing is billed on a yearly basis."
"A license is required to use the solution."
"Our company pays for a license for us to use the solution."
"We purchased an open license."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
920,939 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
14%
Financial Services Firm
12%
Comms Service Provider
11%
Construction Company
11%
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.