We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"With the reporting feature you can get all the incoming and outgoing call details."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"Skype for Business is good for meetings and instant messaging."
"It's a good and stable product that fits my needs."
"Desktop sharing is a valuable feature."
"It saves trouble, and it saves us time."
"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."
"A good option for virtual meetings."
"The product's initial setup phase is very easy."
"There should be an option to save some extensions."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Its features for scheduling and generating reports need improvement."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The solution should improve the chat and add more flexibility to make a call."
"I would like to see an updated user interface and layout even though no functionality is missing."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"The solution has been discontinued by Microsoft."
"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"The stability could be improved."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Cisco VoIP PBX, Fortinet FortiVoice and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
