We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is a reliable solution."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The integration between the video and voice is the most valuable solution."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"The most valuable feature is how useful it has been for virtual meetings during the pandemic."
"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
"I like the seamless integration to local telecommunications."
"What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."
"Skype for Business is good for meetings and instant messaging."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"It's a good and stable product that fits my needs."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"There should be an option to save some extensions."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Having a video call would be a nice idea."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"I don't recall coming across any big missing features."
"Skype for Business is not stable."
"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."
"The initial setup could be simplified."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"There are not many options, in terms of some other third-party integration."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
3CX Live Chat is ranked 3rd in Virtual Meetings with 15 reviews while Skype for Business is ranked 7th in Virtual Meetings with 18 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Communication and collaboration tool with multi-device setup, but lacks dynamic file updating". 3CX Live Chat is most compared with Yeastar K2, Fortinet FortiVoice, Yeastar S-Series VoIP PBX, Zoom and Cisco VoIP PBX, whereas Skype for Business is most compared with Webex, TeamViewer, Zoom, GoToMeeting and Kamailio SIP Server. See our 3CX Live Chat vs. Skype for Business report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
