3CX Live Chat vs Skype for Business comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed 3CX Live Chat vs. Skype for Business Report (Updated: November 2022).
655,113 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"3CX is a reliable solution.""The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress.""The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.""3CX is useful and easy to use. I can talk to my colleagues from anywhere.""3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client.""The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.""3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.""The integration between the video and voice is the most valuable solution."

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"The most valuable feature of Skype for Business is overall it is an okay solution.""The most valuable feature is how useful it has been for virtual meetings during the pandemic.""Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use.""I like the seamless integration to local telecommunications.""What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people.""Skype for Business is good for meetings and instant messaging.""People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype""It's a good and stable product that fits my needs."

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Cons
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person.""There should be an option to save some extensions.""The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""The analytics need to have a granular depth on how the customer details and the data sends information through this medium.""I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.""Having a video call would be a nice idea.""3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application.""Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

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"I don't recall coming across any big missing features.""Skype for Business is not stable.""Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device.""The initial setup could be simplified.""The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch.""We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things.""There are not many options, in terms of some other third-party integration.""The group feature of Skype for Business needs improvement. It should also be improved for online lectures."

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Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
  • More 3CX Live Chat Pricing and Cost Advice →

  • "We purchased an open license."
  • "The licensing is billed on a yearly basis."
  • "We are using the subscription-based version of Skype for Business. There is a free version of the solution."
  • "We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
  • "Previously, I did not use another solution."
  • "Our company pays for a license for us to use the solution."
  • More Skype for Business Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Top Answer:It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having… more »
    Top Answer:The solution does have a license cost, however, I don't have any knowledge of the exact pricing.
    Top Answer:I'm not sure if it is possible to invite customers to meetings is they are outside the company. There might be some invitation issues with Skype for Business. Skype for Business is not as popular as… more »
    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    3rd
    out of 59 in Virtual Meetings
    Views
    4,172
    Comparisons
    3,176
    Reviews
    13
    Average Words per Review
    676
    Rating
    8.8
    7th
    out of 59 in Virtual Meetings
    Views
    2,915
    Comparisons
    1,916
    Reviews
    18
    Average Words per Review
    356
    Rating
    7.2
    Comparisons
    Also Known As
    Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
    Offer
    Learn more about 3CX Live Chat
    Learn more about Skype for Business
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
    Top Industries
    REVIEWERS
    Comms Service Provider38%
    Financial Services Firm14%
    Manufacturing Company10%
    Integrator5%
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company22%
    Government6%
    Media Company4%
    REVIEWERS
    Financial Services Firm19%
    Comms Service Provider16%
    Computer Software Company16%
    University10%
    VISITORS READING REVIEWS
    Comms Service Provider19%
    Computer Software Company17%
    Government15%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise14%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise20%
    Large Enterprise44%
    REVIEWERS
    Small Business25%
    Midsize Enterprise27%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise19%
    Large Enterprise57%
    Buyer's Guide
    3CX Live Chat vs. Skype for Business
    November 2022
    Find out what your peers are saying about 3CX Live Chat vs. Skype for Business and other solutions. Updated: November 2022.
    655,113 professionals have used our research since 2012.

    3CX Live Chat is ranked 3rd in Virtual Meetings with 15 reviews while Skype for Business is ranked 7th in Virtual Meetings with 18 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Communication and collaboration tool with multi-device setup, but lacks dynamic file updating". 3CX Live Chat is most compared with Yeastar K2, Fortinet FortiVoice, Yeastar S-Series VoIP PBX, Zoom and Cisco VoIP PBX, whereas Skype for Business is most compared with Webex, TeamViewer, Zoom, GoToMeeting and Kamailio SIP Server. See our 3CX Live Chat vs. Skype for Business report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.