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Senior Manager at a tech services company with 11-50 employees
Real User
Top 5
Reliable and easy to navigate with easy access to lots of great functionalities
Pros and Cons
  • "The solution is easy to navigate."
  • "The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."

What is our primary use case?

I primarily use the solution for business meetings and occasionally for some personal events as well.

What is most valuable?

The solution is very reliable. I've never had issues with the video or audio.

The solution is easy to navigate.

It's very easy to find the functionalities I need when I am using it.

The product makes it easy to invite people to the meetings.

It offers great collaboration functionality.

What needs improvement?

The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.

The solution should also make it easier to be able to share material with each other during the meetings.

If the flexibility could improve, so there aren't disruptions during meetings, that would be great. Occasionally we get a frozen page. However, that may be network or connectivity issues on our end.

For how long have I used the solution?

While I did occasionally use Zoom before COVID-19, due to participation in events organized by our software partner, I've only really begun to use it regularly this year, after we had to socially distance.

What do I think about the stability of the solution?

The stability is great. It's reliable. The audio and video always work. There's no bugs or glitches. It doesn't crash either.

What do I think about the scalability of the solution?

The scalability is fine. If users need to scale the solution, they can do so easily. You can have many people on one call.

Which solution did I use previously and why did I switch?

We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements.

The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom, for example, are easy to navigate to the functionalities I need.

I also do not like WebEx, which I have also used in the past. Webex takes control of my camera sometimes without explicitly stating so, and this is an unpleasant experience for me. Zoom never does this.

How was the initial setup?

I don't have much to say about the initial implementation. I always just use the web application, and, in that sense, there really isn't a setup of deployment of the product. It's just a website you go to utilize the services.

In my past experience using WebEx and Skype, however, I recall their setups to be quite easy and relatively quick. I imagine Zoom is very much the same.

What other advice do I have?

We're just Zoom customers. We don't have any special business partnership with the company.

I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC.

Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc.

I would advise other users to simply use the web application of the solution and to avoid downloading anything onto your desktop.

I'd rate the solution nine out of ten. I really like the solution. It has great useability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rahul Maheshwari
Transformation Program Manager at NTT Data India Enterprise Application Services Pri
Consultant
Top 20
Powerful with convenient recording feature and useful mobile app option
Pros and Cons
  • "Seamless integration with Microsoft Outlook."
  • "No private chat option."

What is our primary use case?

We used Webex extensively, several times a day, for internal and external meetings as well as web and video conferencing. I'm a transformation program manager and we're a customer of Webex. 

What is most valuable?

I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me. 

What needs improvement?

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

For how long have I used the solution?

I used this solution for one year. 

What do I think about the stability of the solution?

In most cases, the solution is stable although a couple of times we had issues with the audio conferencing feature for people who tried joining on their phones. On the whole there were no problems. 

What do I think about the scalability of the solution?

I believe scalability is good. We have 30,000 employees in our company and probably around 10,000 were using Webex. An IT team manages the solution. 

How are customer service and technical support?

I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me. It was very unfortunate because I had no other record of those meetings and they couldn't resolve that for me because the meetings had been deleted. That was the only time I contacted technical support. 

Which solution did I use previously and why did I switch?

Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. 

We are now using Zoom and it seems Zoom requires more customizations than Webex. Zoom required setting changes before allowing everyone to join meetings and the default settings were not good. Zoom does have the private chat option which Webex doesn't have and I found that very useful. 

How was the initial setup?

The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

What other advice do I have?

This is a good software and a powerful tool, I don't have any complaints.

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Florent ADODO
IT Assistant at Hotel 2 Fevrier
Real User
Top 5Leaderboard
Has the ability to connect through your phone and computer
Pros and Cons
  • "The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
  • "We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."

What is our primary use case?

We have a group of people that uses Google Hangouts. We chose Google Hangouts because most of the users are on Google and we don't want to use WhatsApp. We publish things like documents for all the members who are on it. I can use WhatsApp, but I prefer Google Hangouts because with Google Hangouts we can directly share our screen. If you have two or three on Google Hangouts directly, someone can share their screen, and you can see what he's doing.

What is most valuable?

The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected to the computer and on the phone with the same account. It is flexible.

What needs improvement?

We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly. I would like for Hangouts to have a professional cloud service in which people will be able to connect the device up to and need not to go through another competitor. I'd rather just use one single service. 

For how long have I used the solution?

I have been using Google Hangouts for five years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

If someone is using Zoom and is using Skype, the two devices can be connected directly, there is no need for a license. If someone is using Skype and issues a Google Hangouts conference code or a Meet conference code, you are not able to dial with the two devices. Skype and BlueJeans, also work together but Google and Skype directly do not. 

We have around 100 users using Hangouts in our company. 

How are customer service and technical support?

Our support is based out of Kenya. They're good. If you have any issues, it will take them around two days to resolve it. 

What's my experience with pricing, setup cost, and licensing?

Per user, we are paying $50 a month. 

What other advice do I have?

Most of the companies are going to Microsoft products but Google is easier to use.

Google is a good product but it'll be better if they fix some videoconference issues. With Microsoft, you can integrate all of your devices. With Logitech and other companies, you can connect it directly through the cloud and you can use it directly, no need to go for another supplier. But with Google, you need to go with another supplier.

I would rate it an eight out of ten. 

In the next release, I would like the ability to videoconference with a connectivity plugin.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Specialist System Development at Jazz
Real User
Top 20
User-friendly, simple to set up, and the screen sharing is easy to do
Pros and Cons
  • "The interface is user-friendly and screen sharing is easy to do."
  • "If multiple people are part of the meeting and they are in the same room, for example on their laptops, then it will create an echo and the other person may not be audible."

What is our primary use case?

We are using BlueJeans Rooms for virtual meetings. It is very helpful and we use it to have sessions for requirements gathering and testing.

I use it both on my laptop and mobile phone.

What is most valuable?

The interface is user-friendly and screen sharing is easy to do.

What needs improvement?

If multiple people are part of the meeting and they are in the same room, for example on their laptops, then it will create an echo and the other person may not be audible. 

For how long have I used the solution?

I have been working with BlueJeans for about a year.

What do I think about the stability of the solution?

This is a very stable solution. We used it on a daily basis, for hours upon hours at a time.

What do I think about the scalability of the solution?

This is a scalable conferencing system. Our meetings are typically up to 70 or 80 members at a time.

How are customer service and technical support?

We have an internal team that handles support for the end-users and they are the ones that are in contact with BlueJeans technical support. Overall, we are satisfied with the support.

Which solution did I use previously and why did I switch?

In addition to this solution, we also use Microsoft Teams and Google Meet for video conferencing. I also have experience with Skype and Zoom.

Microsoft Teams is similar to Skype, but when you're talking about BlueJeans, it's a bit different. BlueJeans has a more professional look for meetings.

How was the initial setup?

The initial setup is easy and it will take an hour or two to deploy.

What other advice do I have?

If the echo issue is eventually resolved then I would give BlueJeans a perfect rating.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
EddyRosolen
Network Manager at a tech services company with 51-200 employees
Real User
Top 20
Available on many platforms and can have many meeting participants
Pros and Cons
  • "Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
  • "The sound quality is good but the video quality needs improvement."

What is most valuable?

Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality. 

What needs improvement?

The sound quality is good but the video quality needs improvement. 

For how long have I used the solution?

I started using GoToMeeting one year ago. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

Scalability is good. There are around fifty users in our company. We are a smaller company of 100 people, we don't have plans to increase usage. 

How are customer service and technical support?

We haven't contacted their support. 

Which solution did I use previously and why did I switch?

We also used Skype and Webex. GoToMeeting is available on many platforms which is a good advantage. 

What other advice do I have?

I would rate it an eight out of ten. To make it a ten it should be able to have more participants. 

The advice I would give to someone considering this solution is to be sure that you have good network quality. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Zoom Video Communications, Cisco, TeamViewer, and other competitors of Skype for Business. Updated: January 2022.
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