Bitrix24 vs Siebel CRM comparison

Bitrix24 and Oracle are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 7.7, while Oracle is ranked #9 with an average rating of 7.8. Bitrix24 holds a 2.0% mindshare in CRM, compared to Oracle’s 5.2% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,497 Views
778 Comparison Views

90% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,441 Views
2,343 Comparison Views

88% willing to recommend

Bitrix24

Siebel CRM

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Bitrix24 are two competing products in the CRM category. Bitrix24 seems to have the upper hand in terms of flexibility and integration, while Siebel CRM is preferred for its robust enterprise capabilities.

Features: Siebel CRM is known for its extensive customization options, scalability, and the ability to model complex products. It is ideal for complex business needs. Bitrix24 offers a comprehensive suite of collaborative features, including task management and communication tools, making it versatile for different business sizes.

Room for Improvement: Siebel CRM could improve in offering quicker deployment options and reducing setup complexity. Enhancing user accessibility and simplifying its integration options would be beneficial. Bitrix24 could refine its marketing strategies, improve data management capabilities, and streamline its user interface for better user satisfaction.

Ease of Deployment and Customer Service: Siebel CRM involves a comprehensive deployment process due to its complexity, often requiring specialized support for effective implementation. Bitrix24 has a streamlined deployment process, known for its cloud-based nature and accessibility in customer service with comprehensive support resources available.

Pricing and ROI: Siebel CRM has a higher initial setup cost due to its extensive configuration, yet it offers significant ROI for large-scale implementations. Bitrix24 presents a cost-effective solution with lower entry costs, appealing to small and medium-sized businesses with its competitive pricing structure.

To learn more, read our detailed Bitrix24 vs. Siebel CRM Report (Updated: July 2025).

Buyer's Guide

Bitrix24 vs. Siebel CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (12th), Enterprise Social Software (9th)

Siebel CRM

Ranking in CRM

9th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, up from 1.9% compared to the previous year. The mindshare of Siebel CRM is 5.2%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bitrix24 is a user-friendly solution that is easy to use."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"The data interpretation feature in Bitrix24 is good."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The technical support was intuitive and had good documentation."

More Bitrix24 pros

"The flexibility is very good."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel CRM has a strong database model, workflow and integration tools."

More Siebel CRM pros

Cons

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"There are some bugs in the mobile system."

"The client interface is not very user-friendly."

"The solution's open channel and contact center could be improved."

"There is a need for better integration with ERP solutions."

"We need full ERP integration to take all our processes in one platform."

"The solution’s performance could be made faster."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

More Bitrix24 cons

"The tool took a lot of time to deploy."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The solution itself is very heavy."

"The user interface, mobile application, and support could be improved."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"Siebel is not user-friendly."

More Siebel CRM cons

Pricing and Cost Advice

"The pricing for this program is reasonable."

"Price-wise, it is a very cheap solution."

"The product's pricing is okay for me. It is not expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The solution's pricing is quite average and not expensive."

"Licenses are cheap compared to other solutions."

More Bitrix24 pricing and cost advice

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

10%

Construction Company

Retailer

Government

13%

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel CRM is a flexible system that can be customized for specific business needs. There are many models which you first select and then modify. Many features can be added as needed. It is a huge ...

See all answers

Comparisons

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ELMA 365 vs Bitrix24

Compared 10% of the time

Asana vs Bitrix24

Compared 8% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 7% of the time

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Microsoft Dynamics CRM vs Siebel CRM

Compared 25% of the time

Oracle CRM vs Siebel CRM

Compared 20% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 9% of the time

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Product Reports

Buyer's Guide

Bitrix24

July 2025

Download Bitrix24 product report

Buyer's Guide

Siebel CRM

July 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Bitrix24 vs. Siebel CRM

July 2025

Free Report: Bitrix24 vs. Siebel CRM

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