We performed a comparison between Bitrix24 and Siebel CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"I am impressed with the solution's ability to customize workflows."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The technical support was intuitive and had good documentation."
"Bitrix24 is a user-friendly solution that is easy to use."
"Offers, a free version."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel CRM is the number one CRM product in the world."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The flexibility is very good."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"The stability could be improved."
"I would like to see improvements with Bitrix24's marketing automation."
"There are some bugs in the mobile system."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"Bitrix24’s interface needs to be improved."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"It would be great if colleagues could get alerts via email when they are assigned something."
"The solution’s performance could be made faster."
"The documentation needs to be improved."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The tool took a lot of time to deploy."
"It is difficult to set up."
"The solution itself is very heavy."
"The user interface, mobile application, and support could be improved."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
Bitrix24 is ranked 11th in CRM with 18 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. Bitrix24 is rated 7.4, while Siebel CRM is rated 7.8. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, Odoo and HubSpot CRM, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Bitrix24 vs. Siebel CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.