Pipedrive vs Siebel CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pipedrive and Siebel CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pipedrive vs. Siebel CRM Report (Updated: November 2022).
655,774 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process.""Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality.""It's very flexible and we can really fit it into our business model.""The initial setup is straightforward.""The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

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"Due to the many features that are built in from a CRM perspective, it is the best product we have.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The solution is scalable."

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Cons
"You must pay more if you need an additional feature.""Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle.""Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.""Reporting capabilities of the solution could be improved.""We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

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"The user interface, mobile application, and support could be improved.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""It is difficult to set up.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

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Pricing and Cost Advice
  • "The solution is affordable."
  • "The price of Pipedrive has been reasonable."
  • "Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."
  • More Pipedrive Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The initial setup is straightforward.
    Top Answer:I can't provide specific information on licensing costs. As far as I know, it's an annual subscription, but I'm not aware of the specific costs because my CEO manages this. However, I believe that the… more »
    Top Answer:The package of the integration can be improved. For example, you must pay more if you need an additional feature. It would be good to have varying license levels available in basic or basic plus or… more »
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    Ranking
    18th
    out of 72 in CRM
    Views
    808
    Comparisons
    301
    Reviews
    4
    Average Words per Review
    416
    Rating
    8.5
    8th
    out of 72 in CRM
    Views
    2,490
    Comparisons
    1,863
    Reviews
    6
    Average Words per Review
    332
    Rating
    7.0
    Comparisons
    Also Known As
    Siebel Sales
    Learn More
    Overview
    Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.
    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Offer
    Learn more about Pipedrive
    Learn more about Siebel CRM
    Sample Customers
    Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider21%
    Educational Organization8%
    Wholesaler/Distributor6%
    REVIEWERS
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider15%
    Government8%
    Financial Services Firm7%
    Company Size
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise50%
    REVIEWERS
    Small Business9%
    Large Enterprise91%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise65%
    Buyer's Guide
    Pipedrive vs. Siebel CRM
    November 2022
    Find out what your peers are saying about Pipedrive vs. Siebel CRM and other solutions. Updated: November 2022.
    655,774 professionals have used our research since 2012.

    Pipedrive is ranked 18th in CRM with 5 reviews while Siebel CRM is ranked 8th in CRM with 7 reviews. Pipedrive is rated 8.6, while Siebel CRM is rated 7.0. The top reviewer of Pipedrive writes "It reduced our workload by enabling us to automate many daily tasks, but it's not suitable for large corporations". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Pipedrive is most compared with Zoho CRM, Salesforce Sales Cloud and Zendesk Sell, whereas Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CX Sales and Oracle Service Cloud. See our Pipedrive vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.