Sage CRM vs Siebel CRM comparison

Sage and Oracle are both solutions in the CRM category. Sage is ranked #29 with an average rating of 8.5, while Oracle is ranked #10 with an average rating of 7.2. Sage holds a 0.4% mindshare in CRM, compared to Oracle’s 2.0% mindshare. Additionally, 77% of Sage users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Sage CRM

Read 8 Sage CRM reviews

436 Views
423 Comparison Views

77% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,252 Views
2,162 Comparison Views

88% willing to recommend

Sage CRM

Siebel CRM

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and Siebel CRM both compete in the CRM space, offering diverse features and capabilities. Siebel CRM appears to have the upper hand with high customization potential and robust workflows, particularly valuing order and complaint management.

Features: Sage CRM focuses on finance and distribution, with solid employee and customer activity tracking. Integration with Microsoft Office 365 and customizable reporting enhance its usability. It offers good inventory control and scalability. Siebel CRM stands out for its customer management workflows and integration capabilities with complex systems, offering high customization, order management, and complaint management features.

Room for Improvement: Sage CRM could improve email and social media integration, enhance dynamic reporting, and modernize analytics. Addressing interfacing issues would further improve its performance. Siebel CRM needs a more intuitive design, better Open UI responsiveness, and improved cost options. Enhancements in cloud-native functions and documentation are necessary for a better user experience.

Ease of Deployment and Customer Service: Sage CRM provides flexible deployment with on-premises and cloud options, supported by responsive customer service. Siebel CRM offers on-premises and hybrid cloud deployment, with excellent support but requires faster response times. Both solutions provide extensive technical documentation.

Pricing and ROI: Sage CRM is moderately priced with favorable ROI despite support costs. Siebel CRM is considered costly for medium enterprises, prompting some to explore alternatives like Salesforce, though its enterprise-level features justify the investment for larger businesses.

To learn more, read our detailed Sage CRM vs. Siebel CRM Report (Updated: September 2025).

Buyer's Guide

Sage CRM vs. Siebel CRM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sage CRM

Ranking in CRM

29th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

10th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Sage CRM is 0.4%, down from 0.7% compared to the previous year. The mindshare of Siebel CRM is 2.0%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Siebel CRM	2.0%
Sage CRM	0.4%
Other	97.6%

CRM

Featured Reviews

Samuel Benavides

Project Manager at Exis TI

Useful employee and client monitoring, reliable, and good online support database

I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"We have found the solution to be stable."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"It has been helpful for opportunity management and lease management."

"Sage CRM is flexible, customizable, and user-friendly."

"The solution's technical support is fast to respond."

"The part I like the most is the reporting."

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"The solution is scalable."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"The solution's order management pack is quite fantastic."

"Siebel CRM has a strong database model, workflow and integration tools."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

More Siebel CRM pros

Cons

"Its user interface could be better."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"With regards to monitoring the transaction with alerts, it could be better."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"I would like Sage to improve their UI."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"The tool took a lot of time to deploy."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The documentation needs to be improved."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

More Siebel CRM cons

Pricing and Cost Advice

"The product is expensive."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"We have a yearly license."

"From an African perspective, the solution is relatively expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Computer Software Company

25%

Comms Service Provider

12%

Manufacturing Company

12%

Financial Services Firm

12%

Government

11%

Computer Software Company

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What do you like most about Sage CRM?

The solution's technical support is fast to respond.

See all answers

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Microsoft Dynamics CRM vs Sage CRM

Compared 71% of the time

Oracle CX Sales vs Sage CRM

Compared 29% of the time

More Sage CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 22% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

SAP CRM vs Siebel CRM

Compared 15% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 11% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Product Reports

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CRM

September 2025

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Buyer's Guide

Siebel CRM

September 2025

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Also Known As

No data available

Siebel Sales

Overview

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Avis, Fuji Xerox, Formula 1

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Sage CRM vs. Siebel CRM

September 2025

Free Report: Sage CRM vs. Siebel CRM

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