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Salesforce Platform pros and cons

Vendor: Salesforce
4.1 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Salesforce Platform offers extensive scalability, integration options, and a large partner ecosystem, enhancing its flexibility and adaptability.
Salesforce Platform's reporting and analytics capabilities are highly valued, providing user-friendly tools for data analysis and insights.
Salesforce Platform supports comprehensive lead management and sales operations, which are integral for effective sales and marketing coordination.
Salesforce Platform's customization and integration capabilities align with diverse organizational needs and lifecycle management processes.
Salesforce Platform provides efficient data consolidation, making it easy to manage, track, and report on customer interactions and opportunities.

CONS

Salesforce Platform is criticized for its high cost and expensive pricing model compared to other CRM products.
Many users find the initial setup and deployment of Salesforce Platform complex and time-consuming.
The customization and integration process requires significant effort and expertise, making it challenging for businesses without in-house experts.
Data storage costs increase as companies grow, making it a concern for scaling businesses.
The speed of upgrades and feature releases on Salesforce Platform is considered slow, requiring it to keep up with competitors.
 

Salesforce Platform Pros review quotes

it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud solution provider with 51-200 employees
Jun 4, 2017
Most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days.
it_user344043 - PeerSpot reviewer
Managing Director at a tech vendor with 10,001+ employees
Jun 27, 2017
Scalability to configure and integrate.
SA
Netsuite Specialist at a recreational facilities/services company with 5,001-10,000 employees
Jul 4, 2017
Marketing and Sales Lead, Forecasting, Campaign management.
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
Luís Silva - PeerSpot reviewer
Chief Technical Lead at a consultancy with 201-500 employees
Jul 5, 2019
The most valuable features are quick customization, solid deployment processes, and excellent reliability.
FM
Consultant at a tech services company with 1-10 employees
Nov 28, 2019
We haven't had any issues with stability so far.
AS
Business Line Manager at Thomson Reuters
Jan 29, 2020
I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless.
AK
Senior Developer at jarvis
Mar 5, 2020
Features they are integrating to the other services.
reviewer1375074 - PeerSpot reviewer
Chief Commercial Officer at a non-profit with 51-200 employees
Jul 2, 2020
The most valuable feature is ease of use.
reviewer1313040 - PeerSpot reviewer
Enterprise Solutions Architect at a tech vendor with 501-1,000 employees
Dec 10, 2020
The product is pretty responsive.
reviewer1483014 - PeerSpot reviewer
Coordinator of Billing Process at a insurance company with 201-500 employees
Jan 7, 2021
The queue management of the solution is its most valuable aspect.
 

Salesforce Platform Cons review quotes

it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud solution provider with 51-200 employees
Jun 4, 2017
I think the search needs to be improved so as to allow for a broader keyword search.
it_user344043 - PeerSpot reviewer
Managing Director at a tech vendor with 10,001+ employees
Jun 27, 2017
Easier process to move to Lightning Components.
SA
Netsuite Specialist at a recreational facilities/services company with 5,001-10,000 employees
Jul 4, 2017
Areas of improvement can be around Engagement of Customers feature and approvals of transactional records.
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
Luís Silva - PeerSpot reviewer
Chief Technical Lead at a consultancy with 201-500 employees
Jul 5, 2019
The cost of data storage is an issue once the company grows.
FM
Consultant at a tech services company with 1-10 employees
Nov 28, 2019
I would like to have integration with Google.
AS
Business Line Manager at Thomson Reuters
Jan 29, 2020
The solution offers upgrades at a slower pace. The solution needs to keep up with competitors.
AK
Senior Developer at jarvis
Mar 5, 2020
They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way
reviewer1375074 - PeerSpot reviewer
Chief Commercial Officer at a non-profit with 51-200 employees
Jul 2, 2020
The marketing automation needs improvement.
reviewer1313040 - PeerSpot reviewer
Enterprise Solutions Architect at a tech vendor with 501-1,000 employees
Dec 10, 2020
If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out.
reviewer1483014 - PeerSpot reviewer
Coordinator of Billing Process at a insurance company with 201-500 employees
Jan 7, 2021
The initial setup is rather complex.