We changed our name from IT Central Station: Here's why

Salesforce Platform Pros

TM
Account Manager at a tech services company with 51-200 employees
I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions.
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SP
Solutions Architect at a tech vendor with 501-1,000 employees
Salesforce is a phenomenal application. It's very diverse.
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AB
Associate Vice President at a consumer goods company with 201-500 employees
We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way.
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Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,643 professionals have used our research since 2012.
PG
Senior Technical Consultant at a tech services company with 201-500 employees
It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity.
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AP
Senior Manager, Product Strategy at a consultancy with 501-1,000 employees
The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management.
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Founder and Salesforce Consultant at SaaSnic
It's very flexible and offers tremendous features for customers.
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Senior Developer at jarvis
Features they are integrating to the other services.
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MO
Call Center Coordinator at IT Central Station (soon to be PeerSpot)
Salesforce has simplified the day-to-day management of the sales team, whether it be calls, emails, reviews, or reports.
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Head Of IT and Corporate Processes at a pharma/biotech company with 51-200 employees
A fully integrated solution that provides a seamless experience.
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Sr. Enterprise Multi-Cloud Strategist at a computer software company with 201-500 employees
A great platform to import, manage and save customer data.
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Salesforce Platform Cons

TM
Account Manager at a tech services company with 51-200 employees
There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce.
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SP
Solutions Architect at a tech vendor with 501-1,000 employees
It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective.
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AB
Associate Vice President at a consumer goods company with 201-500 employees
Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example.
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Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,643 professionals have used our research since 2012.
PG
Senior Technical Consultant at a tech services company with 201-500 employees
Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference.
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AP
Senior Manager, Product Strategy at a consultancy with 501-1,000 employees
Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out.
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Founder and Salesforce Consultant at SaaSnic
Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave.
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NW
Customer Success Director at CloudChomp
Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more.
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Senior Developer at jarvis
They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way
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MO
Call Center Coordinator at IT Central Station (soon to be PeerSpot)
I was using the nonprofit free version of Salesforcecalled Vtiger which is different from the main version. It has a lot less accessibility than others and a lot less flexibility. It was more difficult to adjust, but ultimately it was satisfactory. I believe they still have a long way to make it very satisfactory. It's good software and platform. However, Salesforce is an okay platform to utilize. Additionally, the reports need some improvement.
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Head Of IT and Corporate Processes at a pharma/biotech company with 51-200 employees
An expensive solution requiring a lot of configuration.
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Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,643 professionals have used our research since 2012.