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Salesforce Platform pros and cons

Vendor: Salesforce

4.1 out of 5

96 reviews
89% willing to recommend

Pros & Cons summary

Salesforce Platform is highly customizable, offering integration with third-party apps for enhanced usability. It provides robust analytics for informed decision-making and is cloud-based for easy access. Though strong on support and updates, it is costly, with complex deployment and challenging reporting functions. Integration with systems like Google and Microsoft Azure requires improvement. Data storage costs rise as companies grow, which may affect affordability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Salesforce Platform allows easy customization and scalability, enabling organizations to configure and integrate as needed.

It offers excellent reliability and stability, with seamless integration of various functionalities.

The platform provides a robust CRM system, which is out-of-the-box and helps manage customer data effectively.

Salesforce Platform supports a large partner ecosystem, allowing choice from multiple partners with different advantages.

It offers impressive reporting capabilities, helping users track opportunities and manage sales operations efficiently.

CONS

Cost of data storage and licensing is considered high, especially as the company grows.

The integration with other systems like Google and Microsoft Azure is problematic and could be improved.

Initial setup and customization are complex and time-consuming, requiring experienced personnel or consultants.

Salesforce reports that the reporting function needs to be more intuitive and user-friendly for better business analytics.

The learning curve is steep, indicating that more comprehensive documentation or training is necessary.

Salesforce Platform Pros review quotes

Data Analyst at Wespath Benefits and Investments

Sep 11, 2023

Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation.

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reviewer1213113

Account Manager at a tech services company with 51-200 employees

Jun 10, 2021

I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions.

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reviewer1679265

Solutions Architect at a tech vendor with 501-1,000 employees

Sep 24, 2021

Salesforce is a phenomenal application. It's very diverse.

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Salesforce Platform

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reviewer1803624

Vice President at a healthcare company with 10,001+ employees

Mar 14, 2022

It was pretty easy to deploy.

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reviewer1342554

Associate Vice President at a consumer goods company with 201-500 employees

Jan 23, 2021

We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way.

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PG

Senior Technical Consultant at a tech services company with 201-500 employees

Dec 3, 2021

It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity.

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AbhisekPattojoshi

Senior Manager Product Strategy at NetEnrich, Inc.

May 14, 2021

The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management.

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Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees

Sep 5, 2025

The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.

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Founder and Salesforce Consultant at SaaSnic

Jul 13, 2021

It's very flexible and offers tremendous features for customers.

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AK

Senior Developer at jarvis

Mar 5, 2020

Features they are integrating to the other services.

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Show 10 more reviews (out of 89)

Salesforce Platform Cons review quotes

Data Analyst at Wespath Benefits and Investments

Sep 11, 2023

Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders.

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reviewer1213113

Account Manager at a tech services company with 51-200 employees

Jun 10, 2021

There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce.

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reviewer1679265

Solutions Architect at a tech vendor with 501-1,000 employees

Sep 24, 2021

It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective.

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Salesforce Platform

Free Report: Salesforce Platform Reviews and More

Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

867,341 professionals have used our research since 2012.

reviewer1803624

Vice President at a healthcare company with 10,001+ employees

Mar 14, 2022

The biggest challenge we had was the cost and the licensing.

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reviewer1342554

Associate Vice President at a consumer goods company with 201-500 employees

Jan 23, 2021

Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example.

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PG

Senior Technical Consultant at a tech services company with 201-500 employees

Dec 3, 2021

Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference.

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AbhisekPattojoshi

Senior Manager Product Strategy at NetEnrich, Inc.

May 14, 2021

Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out.

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Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees

Sep 5, 2025

Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution.

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Founder and Salesforce Consultant at SaaSnic

Jul 13, 2021

Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave.

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NW

Customer Success Director at CloudChomp

Dec 2, 2020

Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more.

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Show 10 more reviews (out of 87)

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