Pega Platform and Salesforce Platform compete in the field of enterprise application development and customer relationship management. Pega appears to have the upper hand in case management and low-code development, whereas Salesforce stands out in customization and CRM functionalities.
Features: Pega Platform excels with its unified architecture, case management, and rapid deployment capabilities, supporting BPM and low-code development. Salesforce Platform is powerful with its comprehensive CRM functionalities, strong customization abilities, and broad partner ecosystem. It offers extensive integrations to cater to various business needs.
Room for Improvement: Pega Platform can benefit from UI simplification, enhanced integration capabilities, and better out-of-the-box industry solutions. Additionally, users face complexities in deployment and high licensing costs. Salesforce's drawbacks include high costs and complex licensing models, and it requires resource-intensive customizations. Improvements are also suggested for search facilities and UI intuitiveness.
Ease of Deployment and Customer Service: Both platforms offer diverse deployment options, including on-premises, public cloud, and hybrid solutions. Pega's deployment can be more complex due to specific architecture needs. In contrast, Salesforce's mature cloud infrastructure allows faster deployment. Customer service experiences vary, with Pega being generally responsive but occasionally inconsistent, while Salesforce support can be challenging to navigate but reliable once established.
Pricing and ROI: Both platforms are expensive, reflecting their enterprise-level capabilities. Pega's high licensing costs can be challenging for smaller entities, though the ROI is justified by operational efficiencies. Salesforce offers flexible licensing types, suiting diverse business needs, and despite the high initial cost, significant ROI can be achieved through enhanced process automation and efficiency.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
Salesforce's scalability was not a problem.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
AI should pick up and send us a reminder from the notes.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Salesforce Platform may be on the expensive side.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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