Microsoft Azure and Salesforce Platform both compete in cloud services, focusing on enhancing business operations. Microsoft Azure seems to have the upper hand due to its comprehensive cloud service offerings and hybrid support, which outpaces Salesforce's CRM-specific advantage.
Features:Microsoft Azure provides a wide range of cloud services supporting various programming languages and frameworks. Its hybrid cloud environment support, distributed caching, CDN services, and seamless integration with Windows and non-Windows environments are major highlights. Salesforce Platform offers robust CRM capabilities with extensive customization options and integration features that cater specifically to sales and customer relationships. Its CRM-centric analytics and reporting features are tailored to enhance sales and service processes.
Room for Improvement:Microsoft Azure users often seek better clarity in pricing, improved integration of third-party tools, and a reduction in configuration complexity. Enhancing physical data security and technical support is also desired. Salesforce Platform faces criticism for its high costs and workflow customization complexity. Users want improved integration capabilities and better performance for components like Lightning. Both platforms can benefit from improved user interface customization and smoother integration processes.
Ease of Deployment and Customer Service:Microsoft Azure supports mixed deployments, accommodating public and hybrid clouds, but users report challenges with cost estimation and technical support processes. The quality of Azure's technical support varies by contract level, with responsiveness being a noted issue. Salesforce Platform, primarily public cloud-based, excels in CRM implementation but poses complexity in licensing structures. Salesforce support is generally well-regarded, focusing on consistent communication and comprehensive service solutions.
Pricing and ROI:Microsoft Azure features a flexible pricing model emphasizing operational expenses and pay-as-you-go options, though the structure can be complex and unpredictable. It offers good ROI through efficient resource scaling. In contrast, Salesforce Platform is viewed as more costly, with high licensing fees. However, it delivers strong ROI by leveraging versatile CRM capabilities that optimize business processes and customer engagement.
The value for money is good, and Microsoft Azure has positively impacted our operational costs.
When we use Microsoft Azure, it provides enhanced security from our perspective, though I am not certain about the financial return on investment or benefits for our users as I do not have that information.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Regarding technical support from Microsoft, I find they are responsive and helpful, depending on which support package you're on.
I rate technical support as excellent because we have not experienced many problems when calling for assistance.
The support from Microsoft Azure is good.
The scalability of Microsoft Azure is excellent for growth and adaptation, depending on company requirements.
Microsoft Azure is not just one product; it is a platform with multiple products within Microsoft Azure, and I would say it is scalable and would rate it a nine.
Scalability with Microsoft Azure is amazing, which is a primary reason for using cloud solutions.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
Salesforce's scalability was not a problem.
Microsoft Azure is quite stable, but recent outages and security issues have slightly decreased my confidence.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
There is still room for improvement in terms of pricing.
The administrative side is suitable for technical people, but our finance and HR super users find it less user-friendly, as they prefer drag-and-drop features to build their own solutions without contacting IT.
Recent outages and security issues are also a concern, causing a decrease in confidence, especially when partnering with third-party companies.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
AI should pick up and send us a reminder from the notes.
Microsoft solutions might be cheaper than some services like AWS, but some solutions may be more expensive depending on the services compared.
Copilot is expensive based on recent pricing for our POC.
Regarding the pricing for Microsoft Azure services, I would rate our satisfaction as very good.
Salesforce Platform may be on the expensive side.
Power BI, another feature of Azure, is extremely elegant and has robust features that support forecasting using R and Python.
In the customer's environment, Microsoft Azure influences cost savings and business efficiency by allowing you to run pay-as-you-go models that enable you to scale up and down, meaning your costs reflect your operational usage.
The scalability of Microsoft Azure is very good for growing and adapting to company requirements.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
Microsoft Azure integrates services and offers flexibility, ensuring compatibility with diverse environments. Its scalability, security, and cost-efficient features enhance deployment and management, making it ideal for infrastructure services and application hosting.
Azure provides a comprehensive suite of tools for application deployment, virtual machine management, and data analytics. It allows seamless integration with Power BI and offers a user-friendly interface supported by detailed documentation and technical support. Though users appreciate its capabilities, they sometimes face challenges with costs, setup, and interface complexity, alongside integration and performance issues. Frequent updates and a learning curve are also noted, though Azure's cloud-based security and scalability remain critical for disaster recovery and business continuity.
What are Azure's key features?Microsoft Azure is widely implemented in industries like financial services, healthcare, and logistics for hosting enterprise applications and vital services. Companies utilize its capabilities for IoT applications, DevOps, and Kubernetes clusters, benefiting from its cloud migrations, data analytics, and active directory support.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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