Microsoft Azure and Salesforce Platform compete in the cloud services category, with Azure having the upper hand in scalability and integration with Microsoft's ecosystem, while Salesforce excels in customer relationship management.
Features: Azure offers scalability, flexibility, and integration with Active Directory, cloud storage, and virtual machines, making it suitable for enterprises using Microsoft technologies. It supports a wide range of programming languages and features an extensive global data center network. Salesforce Platform is strong in CRM functions, sales automation, and customer support, allowing for extensive customization through Salesforce-native and third-party integrations, ideal for businesses focusing on customer-centric operations.
Room for Improvement: Azure could improve resource management, cost predictability, and better integrations with non-Microsoft services. Its complex pricing models and configuration challenges are noted issues. Salesforce Platform can improve user interface intuitiveness, reduce customization complexity, and enhance integration and data migration processes. Its pricing could be more accommodating for smaller enterprises.
Ease of Deployment and Customer Service: Azure is known for rapid deployment in public and hybrid cloud setups with extensive documentation and community support. However, quality support often requires premium tiers. Salesforce offers ease of deployment through its cloud-centric design, though scalability challenges may require robust support. Its customer service is proactive but customization complexities may need extra assistance.
Pricing and ROI: Azure provides competitive pricing and flexible pay-as-you-go options, which offer savings over traditional infrastructure, though users report challenges with price model understanding and unexpected charges. Salesforce Platform, known for high licensing costs, delivers significant ROI through improved customer management and automation, seen as justifiable by larger companies, while smaller companies find it less accessible.
The value for money is good, and Microsoft Azure has positively impacted our operational costs.
When we use Microsoft Azure, it provides enhanced security from our perspective, though I am not certain about the financial return on investment or benefits for our users as I do not have that information.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Microsoft needs to engage L3 and L2 in support when specified in service tickets.
The support from Microsoft Azure is good.
Regarding technical support from Microsoft, I find they are responsive and helpful, depending on which support package you're on.
Microsoft Azure is not just one product; it is a platform with multiple products within Microsoft Azure, and I would say it is scalable and would rate it a nine.
The scalability of Microsoft Azure is excellent for growth and adaptation, depending on company requirements.
It has different kinds of designs that allow for management and deployment in multi-zones, offering both scalable and non-scalable options.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
We noticed a few critical servers went down due to a Microsoft Azure-end hardware issue.
We are now migrating clients without the zoning into mandatory multi-zone deployments, so if one zone goes down, their application and database remain live.
Microsoft Azure is quite stable, but recent outages and security issues have slightly decreased my confidence.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
Recent outages and security issues are also a concern, causing a decrease in confidence, especially when partnering with third-party companies.
The administrative side is suitable for technical people, but our finance and HR super users find it less user-friendly, as they prefer drag-and-drop features to build their own solutions without contacting IT.
There is still room for improvement in terms of pricing.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
Microsoft solutions might be cheaper than some services like AWS, but some solutions may be more expensive depending on the services compared.
Copilot is expensive based on recent pricing for our POC.
They have discounts and also provide promotions for a three-year reservation which comes with significant discounts on the infrastructure part.
Salesforce Platform may be on the expensive side.
Power BI, another feature of Azure, is extremely elegant and has robust features that support forecasting using R and Python.
If Microsoft gives a report, such as a server performance report in a detailed way, which shows what is consuming more CPU, memory, and disk IO, and network utilization during a particular time, it would be helpful to visualize that information.
What is very interesting in terms of scalability is the automatic possibilities to provision some new machines to be able to absorb the number of users we have in the system.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
Product | Market Share (%) |
---|---|
Microsoft Azure | 18.4% |
Salesforce Platform | 2.9% |
Other | 78.7% |
Company Size | Count |
---|---|
Small Business | 139 |
Midsize Enterprise | 53 |
Large Enterprise | 148 |
Company Size | Count |
---|---|
Small Business | 38 |
Midsize Enterprise | 26 |
Large Enterprise | 38 |
Microsoft Azure integrates services and offers flexibility, ensuring compatibility with diverse environments. Its scalability, security, and cost-efficient features enhance deployment and management, making it ideal for infrastructure services and application hosting.
Azure provides a comprehensive suite of tools for application deployment, virtual machine management, and data analytics. It allows seamless integration with Power BI and offers a user-friendly interface supported by detailed documentation and technical support. Though users appreciate its capabilities, they sometimes face challenges with costs, setup, and interface complexity, alongside integration and performance issues. Frequent updates and a learning curve are also noted, though Azure's cloud-based security and scalability remain critical for disaster recovery and business continuity.
What are Azure's key features?Microsoft Azure is widely implemented in industries like financial services, healthcare, and logistics for hosting enterprise applications and vital services. Companies utilize its capabilities for IoT applications, DevOps, and Kubernetes clusters, benefiting from its cloud migrations, data analytics, and active directory support.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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