Amazon AWS and Salesforce Platform compete in cloud services with AWS focusing on infrastructure and Salesforce on CRM. Amazon AWS holds the upper hand in deployment agility and cost-flexibility, while Salesforce excels in CRM integrations and customization.
Features: Amazon AWS offers robust cloud services like EC2 for computing power, S3 for scalable storage, and advanced networking functionalities supporting high scalability and security. AWS's dynamic pricing model is appreciated, allowing pay-as-you-go flexibility. Salesforce Platform excels in CRM capabilities, offering extensive customization options, strong business application integrations, and a supportive ecosystem for customer relationship management.
Room for Improvement: Amazon AWS users express concerns over its complex pricing models, integration difficulties, and the need for a better user interface. Documentation could be smoother, and support could use enhancements. Salesforce Platform customers suggest areas for cost reductions, easier implementations, and better integration options. Its frequent updates sometimes lead to a steep learning curve, and pricing is relatively high compared to features.
Ease of Deployment and Customer Service: Amazon AWS is noted for agile deployment across cloud options with world-class customer service that is prompt and knowledgeable. Salesforce Platform, offering primarily cloud solutions, is praised for excellent customer service but its deployment process can be complex, demanding substantial platform understanding.
Pricing and ROI: Amazon AWS boasts a flexible pay-as-you-go pricing model, allowing users to manage expenses effectively, though the complexity can lead to unexpected costs. Salesforce Platform, on the other hand, is considered more expensive, with escalating costs based on user count and feature needs, typically catering to larger businesses that value its comprehensive CRM functionalities.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Reaching out to them and talking is different from receiving a complete solution to your problem.
Amazon AWS has good technical engineers available, making their customer service reliable.
The scalability of Amazon AWS is excellent.
Amazon AWS provides strong scalability features, but the scaling process could be made more straightforward.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
Amazon AWS could improve its user interface to make it more user-friendly, especially for people who are not highly technical.
When using scripts for APIs to fetch data, they don't match the data exactly with the request.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
The UI is not very intuitive or innovative.
AI should pick up and send us a reminder from the notes.
After three to four years, if you are not managing it correctly, you will be paying more than an on-premise solution, which applies to all cloud providers, so you must regularly maintain and manage for efficiency.
Currently, Amazon AWS is known to be on the higher price range because popular and in-demand services often come at a premium.
It might be expensive compared to other platforms like HubSpot.
Amazon AWS offers flexibility and scalability.
I particularly appreciate the recommendation engines they have recently created on the services, such as Savings Plans recommendations and Reserved Instances recommendations, which are very helpful, along with the analyzers such as their IAM analyzer and Access Analyzer.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce Platform offers a complete combination of features, including dashboards and progress tracking.
Their reporting is also great, and the integration capability is very critical because you can integrate multiple different platforms into Salesforce.
| Product | Market Share (%) |
|---|---|
| Amazon AWS | 13.0% |
| Salesforce Platform | 2.9% |
| Other | 84.1% |
| Company Size | Count |
|---|---|
| Small Business | 131 |
| Midsize Enterprise | 47 |
| Large Enterprise | 112 |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 26 |
| Large Enterprise | 38 |
Amazon Web Services (AWS) is an adopted cloud platform that offers more than 200 fully featured services from data centers located across the globe. This is a scalable, low-cost infrastructure platform in the cloud that is utilized by thousands of businesses of different sizes around the world. The product offers a wide variety of solutions for its customers, which allows them to launch applications regardless of their industry.
The most common use cases for AWS are:
Amazon AWS supports a global cloud infrastructure with AWS Region and Availability Zone models, which contribute to the high availability of enterprise applications running on the solution. Amazon AWS has an extensive array of products that serve different purposes, including:
The products and services that Amazon AWS delivers to these sectors provide a large computing capacity which is quicker and cheaper compared to building a physical server farm. Among the most popular services are Amazon Elastic Compute Cloud, also known as "EC2," and Amazon Simple Storage Service, also known as "S3."
Amazon AWS Features
The wide array of products that Amazon AWS offers consist of different functions that utilize cloud computing across different sectors. The features of this solution can be categorized in the following ways:
Amazon AWS Benefits
This product delivers various benefits across all industries that utilize its services. The greatest advantages of using Amazon AWS include:
Reviews from Real Users
Greg G., a chief executive officer at a tech services company, ranks Amazon AWS highly, as he states that the solution is flexible, scales well, and offers good stability.
A technology manager technology at a computer software company values Amazon AWS because it is extremely cost-efficient, easy to upgrade and expand storage with greatly improved interfaces.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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