Amazon AWS vs Salesforce Platform comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Amazon AWS and Salesforce Platform based on real PeerSpot user reviews.

Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Amazon AWS vs. Salesforce Platform Report (Updated: November 2023).
745,341 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The environment is a rich playground, and if you tried to do the same things on-premises that you do on AWS, it would be a lot more challenging to execute. You can open up a virtual machine on AWS, run some experiments, and be done with it. It's much easier than buying new servers, provisioning them, etc""Its scalability is powerful. We are providing services for people to schedule an appointment for the vaccine and for COVID testing to see whether they are positive or negative. In one night, we can have 240,000 people in one minute to schedule an appointment. I am very happy with the scalability.""The tool is a hosting platform that we can leverage to open servers. We can use it to build databases. We use cost management and high-performance capabilities of the tool.""The most valuable features of Amazon AWS are ease of use, deployment, and short lead time. If you are using an on-premise solution, you need to wait for the hardware, and nowadays it is very difficult, the lead time becomes very long. We propose to our customers to use Amazon AWS because it is very easy, no need to wait for hardware delivery.""The most valuable feature of the solution is that they offer everything around in just one platform.""It's a very flexible and customizable service""It is easy to spin up resources.""I like ETL, the EC2 platform, and Route 53. These features are a great complement to the basic infrastructure of any company. The AWS platform has many features, but the fundamental cloud infrastructure is the most important."

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"It is a platform that allows you to get applications quickly to the end user in a secure way.""They are already beginning to implement generative AI.""The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation.""Checking out or extracting a report is just a click away.""The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports.""It was pretty easy to deploy.""The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need.""The solution can scale."

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"One problem is that the AWS public cloud doesn't have shared storage capabilities. The second thing is the cloud performance versus on-prem.""We would like the system documentation for configuring this solution to be improved, in order to provide better process clarity.""An integrated platform would make it easier for administrators to monitor and manage.""Like anything, Amazon AWS has room for improvement, but it's not bad.""The dashboard can be improved a little bit to provide more information.""I'd like the solution to be more plug-and-play.""The product should reduce carbon emissions.""The difficulty of the implementation depends on the project. We have a lot of very complicated and complex project which make the implementation more difficult. However, a small project can be very simple to implement. In general, over 90% of the project tend to be complex implementations."

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"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit.""The reporting for Salesforce could be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform.""What could be improved in the Salesforce Platform is the price. The platform is too expensive. The implementation time for the platform is also longer than expected, so that's another area for improvement.""Salesforce needs to be re-platformed, or re-architected, making it lighter.""An improved UX may be helpful in the solution's next release.""The back end really isn't user-friendly at all.""Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure.""Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."

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Pricing and Cost Advice
  • "Technical support is expensive."
  • "This solution offers good pricing."
  • "The licensing cost varies with the project involved."
  • "Reasonably priced and comparable to similar services."
  • "From a cost perspective, Amazon AWS is excellent. You need to pay for a license to use AWS, and the license could be cheaper, but in each of the cases and instances I've used AWS, there has been a good chance to save money."
  • "The solution is on a subscription-based model, and it is pay-as-you-go. The price could be cheaper."
  • "It is comparable if you add in the price structure to an on-prem solution."
  • "Pricing is an area that can be improved because it is very complicated. It considers the number of processes, bandwidth, and different kinds of usage. This makes it difficult to predict."
  • More Amazon AWS Pricing and Cost Advice →

  • "I haven't had to buy Salesforce, however, I have heard it's $1500 a user."
  • "Salesforce does a user capacity analysis on a regular basis. For example, if you're not using certain areas, you may lose access. If you don't go in and quote and edit quotes, all of a sudden you may lose your rights to quote."
  • "In general, the price is an area where there is always room for improvement."
  • "The cost of this solution depends on negotiations. It is somewhere between expensive and reasonable. There is always additional costs for consulting services. It's the kind of solution that requires consulting, but it is not a licensing cost. It is a consulting cost. It is CAPEX versus OPEX."
  • "Pricing for the Salesforce Platform is too expensive."
  • "I rate this solution a six out of ten for pricing. Though the solution is on the pricier side, it still offers good value for money."
  • "The solution is fairly priced."
  • "rice-wise, the solution is reasonable for what we're getting."
  • More Salesforce Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderful dashboard mechanism to alert us in case the application is over-committing or is… more »
    Top Answer:How is SAP Cloud Platform different than Amazon AWS Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can be… more »
    Top Answer:We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the flexibility of handling and dealing with the database through EDL to be very useful… more »
    Top Answer: I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in… more »
    Top Answer:Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations that… more »
    Top Answer:At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it… more »
    out of 33 in PaaS Clouds
    Average Words per Review
    out of 33 in PaaS Clouds
    Average Words per Review
    Also Known As
    Amazon Web Services, AWS
    Salesforce1,, Salesforce App Cloud
    Learn More

    Amazon Web Services (AWS) is an adopted cloud platform that offers more than 200 fully featured services from data centers located across the globe. This is a scalable, low-cost infrastructure platform in the cloud that is utilized by thousands of businesses of different sizes around the world. The product offers a wide variety of solutions for its customers, which allows them to launch applications regardless of their industry.

    The most common use cases for AWS are:

    • Application hosting: Clients can take advantage of on-demand infrastructure to power their applications. The product supports multiple types of apps, varying from hosted internal applications to software as a service (SaaS) offerings.

    • Websites: With AWS, clients can satisfy their web hosting needs through a scalable platform for their websites.

    • Backup and storage: AWS offers reliable data storage services, which allow clients to store their data and build dependable backups for all of their valuable information.

    • Enterprise IT: The product allows companies to host internal- or external-facing IT applications in a highly secure environment.

    • Content delivery: Users who want to distribute content to end users worldwide can do so quickly and easily through the high data transfer speeds of this solution.

    • Databases: AWS offers a variety of database solutions, which include hosted enterprise database software as well as non-relational database solutions.

    Amazon AWS supports a global cloud infrastructure with AWS Region and Availability Zone models, which contribute to the high availability of enterprise applications running on the solution. Amazon AWS has an extensive array of products that serve different purposes, including:

    • Analytics
    • Application integration
    • Blockchain
    • Business applications
    • Cloud financial management
    • Compute
    • Contact center
    • Containers
    • Database
    • Developer tools
    • End-user computing
    • Front-end web and mobile
    • Games
    • Internet of Things (IoT)
    • Machine learning
    • Management and governance
    • Quantum technologies
    • Robotics
    • Satellite
    • Security, identity and compliance, and others

    The products and services that Amazon AWS delivers to these sectors provide a large computing capacity which is quicker and cheaper compared to building a physical server farm. Among the most popular services are Amazon Elastic Compute Cloud, also known as "EC2," and Amazon Simple Storage Service, also known as "S3."

    Amazon AWS Features

    The wide array of products that Amazon AWS offers consist of different functions that utilize cloud computing across different sectors. The features of this solution can be categorized in the following ways:

    • Data and relationship management: With Amazon AWS, companies can manage multiple hierarchies of directory data, they can define attributes for objects and relationships, set custom inheritance rules for directories, and create multiple schemas.

    • Schema management: This group of features allows users to extend their directory schema according to their needs. They can extend it through multiple applications that share a single directory while avoiding duplication of data.

    • Fully managed infrastructure: This feature decreases time and costs for administrative tasks for companies regarding scaling infrastructure and managing servers.

    • Searching feature: The Cloud Directory feature of AWS offers built-in search capabilities which can cover sets of highly connected data and eliminate the need of creating nested queries.

    • Built-in data encryption: Users can benefit from high levels of protection of their data with AWS's products. The data in the cloud is automatically encrypted at rest and in transit through 256-bit encryption keys, managed by AWS Key Management Service (KMS).

    • Object policies: This feature allows Amazon AWS users to organize objects in different hierarchies by providing a framework for applications to evaluate policy assignments.

    Amazon AWS Benefits

    This product delivers various benefits across all industries that utilize its services. The greatest advantages of using Amazon AWS include:

    • High product functionality is supported by machine learning, artificial intelligence (AI), IoT, data lakes, and analytics.

    • The solution has a high level of security, which is backed by a deep set ofmore than 100 cloud security tools.

    • Amazon AWS has an easy-to-use interface that makes it possible for clients to host applications.

    • The product is very flexible in terms of which operating system, programming language, web app platform, and database clients can use.

    • AWS is a scalable and highly secure global computing infrastructure, supported by the reliability of

    • Clients can utilize the Auto Scaling and Elastic Load Balancing tools to personally scale up or down applications, depending on their demand.

    • Users can choose from an array of payment options, including paying for only the services they need, as well as a free trial to select the ones most useful for them.

    Reviews from Real Users

    Greg G., a chief executive officer at a tech services company, ranks Amazon AWS highly, as he states that the solution is flexible, scales well, and offers good stability.

    A technology manager technology at a computer software company values Amazon AWS because it is extremely cost-efficient, easy to upgrade and expand storage with greatly improved interfaces.

    Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

    Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

    • Application development: With low code, companies can build applications faster and automate their businesses.

    • Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.

    • Security: The Shield component allows companies to secure their data and build applications.

    • Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.

    • Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.

    • Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

    Salesforce Platform Features

    Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

    • Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.

    • AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.

    • Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.

    • Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.

    • Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
    • Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.

    • Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

    Salesforce Platform Benefits

    The benefits of using Salesforce Platform include:

    • Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.

    • The tool requires a low amount of coding, making it a quick and agile way to develop applications.

    • The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.

    • The product can be incorporated with various platforms and coding languages for application development.

    • The platform can be used to create applications compatible with large database systems like MySQL and Oracle.

    • Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.

    • Salesforce Platform is compatible with desktop databases such as Microsoft Access.

    Reviews from Real Users

    A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

    Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

    Learn more about Amazon AWS
    Learn more about Salesforce Platform
    Sample Customers
    Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
    Top Industries
    Computer Software Company32%
    Financial Services Firm13%
    Comms Service Provider8%
    Educational Organization6%
    Educational Organization21%
    Financial Services Firm12%
    Computer Software Company11%
    Manufacturing Company7%
    Computer Software Company33%
    Comms Service Provider10%
    Non Profit5%
    Insurance Company5%
    Computer Software Company17%
    Financial Services Firm11%
    Manufacturing Company7%
    Company Size
    Small Business44%
    Midsize Enterprise17%
    Large Enterprise38%
    Small Business17%
    Midsize Enterprise27%
    Large Enterprise56%
    Small Business36%
    Midsize Enterprise29%
    Large Enterprise34%
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    Buyer's Guide
    Amazon AWS vs. Salesforce Platform
    November 2023
    Find out what your peers are saying about Amazon AWS vs. Salesforce Platform and other solutions. Updated: November 2023.
    745,341 professionals have used our research since 2012.

    Amazon AWS is ranked 2nd in PaaS Clouds with 61 reviews while Salesforce Platform is ranked 8th in PaaS Clouds with 34 reviews. Amazon AWS is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Amazon AWS writes "Reliable with good security but is difficult to set up". On the other hand, the top reviewer of Salesforce Platform writes "Offers out-of-the-box features and provides a wide range of capabilities under what they call "No code," "Low code," and "Pro code" options". Amazon AWS is most compared with Linode, OpenShift, SAP Cloud Platform and Microsoft Azure, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, ServiceNow and Pega BPM. See our Amazon AWS vs. Salesforce Platform report.

    See our list of best PaaS Clouds vendors.

    We monitor all PaaS Clouds reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.