

Salesforce Platform and OutSystems compete in the enterprise application development category. Salesforce Platform seems to have the upper hand with overall feature satisfaction, whereas OutSystems stands out in low-code capabilities.
Features: Salesforce Platform users enjoy its comprehensive CRM capabilities, extensive integration options, and powerful automation tools. OutSystems users value rapid development, easy deployment, and visual development interface.
Room for Improvement: Salesforce Platform users desire better analytics, enhanced customization options, and reduced complexity. OutSystems users seek improved mobile app performance, more integration options, and expanded enterprise-level features.
Ease of Deployment and Customer Service: Salesforce Platform deployment is reliable but can be complex, with responsive yet occasionally slow customer service. OutSystems provides a straightforward deployment process and timely customer support.
Pricing and ROI: Salesforce Platform has high initial setup costs but delivers long-term benefits and ROI. OutSystems offers lower initial costs and a faster ROI due to efficient development.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
Time efficiency. Your team can be deployed to work on different modules parallelly and you can really save time up to an enormous level.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
They do have the customer support ticketing system where you can raise the ticket, decide the priority, and depending upon your priority and urgency, they are going to resolve your problem.
There have been no issues with support,
They can be deployed vertically and horizontally, supporting as many deployments as needed.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
It is definitely very stable.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
Salesforce Platform may be on the expensive side.
It is on the expensive side, unfortunately.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
We use integration extensively in OutSystems, which allows us to connect our own internal systems to our newly created system applications.
OutSystems has a very good learning curve for developers.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
| Product | Mindshare (%) |
|---|---|
| OutSystems | 3.8% |
| Salesforce Platform | 2.7% |
| Other | 93.5% |


| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 7 |
| Large Enterprise | 31 |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 26 |
| Large Enterprise | 39 |
OutSystems is a low-code platform designed for accelerated application development, offering customizable UI with drag-and-drop features and integration options for efficient workflow management.
OutSystems supports rapid project delivery through visual modeling and reusable components, facilitating Agile development across platforms. It integrates seamlessly with databases and external services, offering native mobile capabilities and enterprise scalability. While known for handling complex demands with ease, users suggest enhancements in AI integration, support services, pricing, and documentation. Automation, version control, and learning resources are other areas highlighted for potential improvement. OutSystems is widely used for streamlining processes in banking, healthcare, and insurance industries, with integrations into SAP and ServiceNow, leveraging cloud capabilities on AWS and Azure.
What are the key features of OutSystems?In industries such as banking, healthcare, and insurance, OutSystems is employed to develop both web and mobile applications for streamlined processes and task automation. Companies use this platform for rapid application development, integrating with systems like SAP and ServiceNow, and employing cloud services from AWS and Azure for optimized deployment.
Salesforce Platform offers a flexible, scalable CRM solution with user-friendly customization, robust mobile access, seamless third-party integration, and real-time data visibility, making it ideal for businesses to manage customer relationships and drive marketing efforts efficiently.
Salesforce Platform delivers comprehensive CRM capabilities with a focus on customization and integration with third-party tools. Users benefit from a robust mobile app, global reach, and the ability to handle diverse business requirements through scalable infrastructure. Automated workflows and dashboards enhance productivity, while detailed reporting and analytics support targeted marketing and data-driven decision-making. Despite the strengths, areas for improvement include search capabilities, data storage affordability, and user interface simplification. Users also seek better automation and AI-based features alongside quicker support services and more intuitive documentation.
What are the notable features of Salesforce Platform?In industries like sales, marketing, and project management, Salesforce Platform is a trusted tool for CRM, lead tracking, and process standardization. Its versatile nature makes it valuable for roles focusing on communication management, opportunity tracking, and sales forecasting, delivering tailored insights for enhanced customer interactions.
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