Salesforce Platform and Google Cloud compete in the enterprise cloud solutions category. Based on the features and feedback, Google Cloud appears to have a slight advantage with its user-friendly approach and cost-effective services, appealing effectively to a broader range of businesses.
Features: Salesforce Platform is scalable and customizable, excelling in CRM capabilities, analytics, and providing a strong partner ecosystem. Google Cloud is known for its flexibility, easy setup, robust security, and reliable services, making it ideal for scalable, managed solutions.
Room for Improvement: Salesforce needs to improve its scaling capabilities, reporting, and automation, while addressing its high cost. Google Cloud requires improvements in intuitive setup and real-time analytics, along with price competitiveness internationally.
Ease of Deployment and Customer Service: Salesforce offers versatile deployment options but can be complex for newcomers. Its customer support is responsive but sometimes slow on technical issues. Google Cloud's deployment is praised for simplicity, though further ease of use is desired. Its customer service is effective but could benefit from enhanced technical support.
Pricing and ROI: Salesforce has a high-cost model suitable for large enterprises, with complex pricing that often includes hidden costs. Despite this, it yields good ROI due to enhanced efficiency. Google Cloud provides a flexible usage-based pricing model, seen as more cost-effective for SMEs, offering financial transparency and gradual cost scalability.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
We have consulted Google support several times, and we received a quick response.
I consider them good partners when it comes to support.
Cloud support directly is not strong, but via partners is strong.
If I had to rate scalability from one to ten, I would rate it a nine as we have never faced any issues with scalability.
This solution is suitable for enterprise-level organizations, particularly in finance and healthcare domains where there is substantial data volume.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Sometimes the system is stuck when many users are using it.
If the hierarchy or similarities were the same, that would help developers more conveniently migrate from a traditional SQL server to BigQuery.
Providing more hypervisors would be beneficial.
An area of improvement could be the release of products prior to general availability not being performant, as releasing to private preview occurs too soon before products are ready.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
As far as I know, it is a little more expensive compared to other cloud options.
Salesforce Platform may be on the expensive side.
The most valuable features of Google Cloud for us are the integration with Kubernetes, IAM, Istio integration, and Terraform capabilities.
If customers use different technologies within their environment, GCP cannot offer a full performance analysis covering all the disclosures.
We mainly use Google Cloud products that are centered around Data Warehouse, specifically BigQuery.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
| Product | Market Share (%) |
|---|---|
| Google Cloud | 5.3% |
| Salesforce Platform | 2.9% |
| Other | 91.8% |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 8 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 26 |
| Large Enterprise | 38 |
Google Cloud is an Infrastructure as a Service Cloud (IaaS) and Platform as a Service (PaaS) solution that provides infrastructure tools and services for building applications on top of a public cloud computing platform. As one of the leading global infrastructures, this product allows users to securely manage enterprise data, receive valuable insights, and store documents. Google Cloud provides its various services through tools and services for data warehousing, security key enforcement, application programming interface (API) management, artificial intelligence (AI), and machine learning (ML).
The use cases of Google Cloud can be divided into four main categories:
The solution is utilized by organizations of all sizes and industries, as it is suitable for the following purposes:
Google Cloud Features
Google Cloud offers multiple features for its clients. Some of these include:
Google Cloud Benefits
Google Cloud brings various benefits to its users. Some of these include the following:
Reviews from Real Users
Isuru P., an assistant vice president at a tech services company, likes Google Cloud because it is easy to deploy next-generation applications using it.
An IT solutions consultant at a tech services company rates Google Cloud highly because they find the solution stable with a good user experience and a straightforward setup.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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