Salesforce Platform and SAP Cloud Platform compete in the cloud-based SaaS/PaaS market, focused on business operations and software development tools. Salesforce appears to have the upper hand with its strong customization and partner ecosystem, offering flexibility and scalability, while SAP Cloud Platform offers robust ERP integration and supply chain management but is more costly.
Features: Salesforce Platform's key features include rapid solution delivery, excellent scalability, and a substantial partner ecosystem that enhances customization. SAP Cloud Platform is notable for its strong integration capabilities, particularly with Microsoft infrastructure, its robust supply chain management, and modularity that seamlessly connects with existing ERP systems.
Room for Improvement: Salesforce Platform needs to overcome hurdles related to cost-effectiveness, complexity in transitioning to Lightning from Classic, and issues in marketing automation. SAP Cloud Platform could improve in user experience, transparency in pricing, and integration with non-SAP products, alongside enhancing support for real-time data processes.
Ease of Deployment and Customer Service: Salesforce Platform offers flexible deployment on both public and private clouds but requires significant customization, which is time-intensive. Customer service is responsive but could speed up technical support. SAP Cloud Platform supports both public and private cloud deployment, focusing on seamless integration with SAP environments. Customer service is well-regarded, though enhancements in technical query handling are suggested.
Pricing and ROI: Salesforce Platform's high cost per user is justified by its ROI in terms of efficiency and revenue increases, generally favoring large enterprises. SAP Cloud Platform, while expensive, offers ROI through its ERP capabilities and tailored subscription pricing, emphasizing streamlined business processes and ERP integration strengths.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.
Orders are managed online, integrated with S/4HANA, reducing chances of fraud or communication errors in processes like purchase orders and sales.
The availability of knowledgeable support to the implementation partners and the customers could be better.
I rate the technical support as ten out of ten because there is often a need for continuous technical support.
We are using it globally in thirty countries.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
On a scale of one to ten, I'd rate its scalability at nine and a half to ten.
SAP Cloud Platform is most suitable for various business needs, allowing easy expansion.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Sometimes the system is stuck when many users are using it.
If the databases are accurately managed, the solutions and processes are performed quickly and efficiently.
SAP Cloud Platform is pretty stable, although there are occasional rare glitches.
The UI is not very intuitive or innovative.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
SAP Cloud Platform should improve on integrating third-party applications with S/4HANA.
Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform.
Salesforce Platform may be on the expensive side.
SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap.
The cost for SAP Cloud Platform is high as the server is expensive.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce Platform offers a complete combination of features, including dashboards and progress tracking.
Their reporting is also great, and the integration capability is very critical because you can integrate multiple different platforms into Salesforce.
The most proficient feature of SAP Cloud Platform is integration for data services linked with Fiori apps.
It converts CapEx into OPEX due to its SaaS model.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
SAP Cloud Platform is an integration platform as a service (iPaaS) and PaaS cloud tool. It powers applications that deliver real-time insights to contribute to more effective and timely decision-making. Customers all over the world from different-sized companies use SAP Cloud Platform to build application extensions, integrate landscapes, or extend existing enterprise applications in the cloud.
The platform incorporates innovative technologies, including big data, Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML). SAP Cloud Platform supports native services and products by SAP, as well as partners with popular platforms such as Microsoft Azure, Google Cloud Platform, Amazon AWS, and Alibaba Cloud.
Users of the product can extend, integrate, and develop applications on premises and in the cloud. The product offers flexibility, agility, and scalability, as it enables easy integration and connection of different applications within the platform. The solution is based on open standards and provides a wide range of development tools.
SAP has announced that they are removing SAP Cloud Platform as a brand name and moving its capabilities within SAP Business Technology Platform (SAP BTP). The features of SAP Cloud Platform will be integrated into SAP BTP to assist with data management and analytics, alongside other components of the platform. Existing customers of SAP Cloud Platform will continue to benefit from its products under SAP Integration Suite and SAP Extension Suite.
SAP Cloud Platform Capabilities
The solution offers a wide variety of tools, application capabilities, services, and application programming interface (API). These can be categorized in the following ways:
SAP Cloud Platform Benefits
The platform has many benefits which improve their client’s workflows. They include the following:
Reviews from Real Users
Shylaraj AK, a senior architect at a construction company, describes SAP Cloud Platform as easy to maintain, great features, and helpful support, which attributes to his high rating for the product.
Ehab-El H., chief executive officer at Asis, likes SAP Cloud Platform because it is easy to use with a fast deployment and straightforward setup.
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