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SAP Cloud Platform vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Salesforce Platform improves efficiency and revenue, reduces silos, and boosts productivity, with ROI evident through increased revenue and time savings.
Sentiment score
6.4
SAP Cloud Platform offers substantial returns, especially for large enterprises, despite some variations in investment recovery and cost concerns.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Independent Business Consultant at Freelance
In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.
Solution Architect And Senior Consultant at Keysight Technologies
Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.
COO at Data Core Systems
Orders are managed online, integrated with S/4HANA, reducing chances of fraud or communication errors in processes like purchase orders and sales.
Content Specialist at PeerSpot
In the last three to four years, whatever we have invested, we have received two to three times back from our investment.
Head of Department ERP at The Singareni Collieries Company Limited
 

Customer Service

Sentiment score
6.8
Salesforce support is praised for responsiveness and collaboration but mixed ratings exist due to some preferring internal resources.
Sentiment score
6.3
SAP Cloud Platform offers effective customer support with reliable assistance, though time zone communication and response times need improvement.
The availability of knowledgeable support to the implementation partners and the customers could be better.
COO at Data Core Systems
I rate the technical support as ten out of ten because there is often a need for continuous technical support.
Content Specialist at PeerSpot
Regarding support, whenever we are creating a ticket for any problem, we want the solution immediately at the earliest.
Head of Department ERP at The Singareni Collieries Company Limited
 

Scalability Issues

Sentiment score
7.7
Salesforce Platform offers scalable solutions for all company sizes, although customization is key to managing its feature-rich environment.
Sentiment score
7.3
SAP Cloud Platform enables effective scaling, widely adopted across industries, though flexibility improvements are occasionally needed for higher demands.
Salesforce's scalability was not a problem.
Independent Business Consultant at Freelance
Salesforce Platform is absolutely scalable for us.
Director at GenRocket
We are using it globally in thirty countries.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
On a scale of one to ten, I'd rate its scalability at nine and a half to ten.
COO at Data Core Systems
SAP Cloud Platform is most suitable for various business needs, allowing easy expansion.
Content Specialist at PeerSpot
 

Stability Issues

Sentiment score
8.1
Salesforce Platform is stable and reliable, with minimal issues, maintaining high performance and receiving strong user ratings for stability.
Sentiment score
7.7
SAP Cloud Platform is stable and reliable, with rare issues primarily due to external factors like internet or server management.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Independent Business Consultant at Freelance
We have never had any problems with it.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
It is definitely very stable.
Solution Architect And Senior Consultant at Keysight Technologies
If the databases are accurately managed, the solutions and processes are performed quickly and efficiently.
Content Specialist at PeerSpot
Earlier, we had individual applications, but now everything is migrated to SAP, and it's all on a single platform, making it easier for management to make timely decisions.
Head of Department ERP at The Singareni Collieries Company Limited
SAP Cloud Platform is pretty stable, although there are occasional rare glitches.
COO at Data Core Systems
 

Room For Improvement

Salesforce faces integration, cost, and customization challenges with inadequate reporting, UI issues, costly storage, and limited search functionality.
SAP Cloud Platform users face usability, integration, and pricing challenges, needing better support, customization, and documentation.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Account Manager at Red Hat
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Independent Business Consultant at Freelance
Using AI extensively to make the platform easier to use would also be beneficial.
Director at GenRocket
Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform.
COO at Data Core Systems
SAP Cloud Platform should improve on integrating third-party applications with S/4HANA.
Content Specialist at PeerSpot
In 2024, we will have migrated to S/4HANA through RISE with SAP.
Head of Department ERP at The Singareni Collieries Company Limited
 

Setup Cost

Salesforce Platform is costly but valued for features; pricing varies, necessitating careful evaluation to manage expenses effectively.
SAP Cloud Platform's pricing varies by users and services, often higher than competitors, with flexible options for enterprises.
Salesforce Platform may be on the expensive side.
Director at GenRocket
It is on the expensive side, unfortunately.
Solution Architect And Senior Consultant at Keysight Technologies
SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap.
COO at Data Core Systems
The cost for SAP Cloud Platform is high as the server is expensive.
Content Specialist at PeerSpot
Whatever we want to purchase, it is in lakhs of rupees or crores only.
Head of Department ERP at The Singareni Collieries Company Limited
 

Valuable Features

Salesforce Platform excels in scalability, customization, integration, analytics, and low-code development, enhancing productivity with automation and real-time insights.
SAP Cloud Platform offers scalable, secure integration, real-time processing, and flexible deployment, enhancing business management and decision-making capabilities.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees
The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.
Solution Architect And Senior Consultant at Keysight Technologies
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
Account Manager at Red Hat
The main benefits of the SAP Cloud Platform for us are that earlier we had the primary data center at our place, but now we have shifted to the cloud.
Head of Department ERP at The Singareni Collieries Company Limited
It converts CapEx into OPEX due to its SaaS model.
COO at Data Core Systems
The most proficient feature of SAP Cloud Platform is integration for data services linked with Fiori apps.
Content Specialist at PeerSpot
 

Categories and Ranking

Salesforce Platform
Ranking in PaaS Clouds
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (6th), No-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (12th)
SAP Cloud Platform
Ranking in PaaS Clouds
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
48
Ranking in other categories
Integration Platform as a Service (iPaaS) (6th)
 

Mindshare comparison

As of January 2026, in the PaaS Clouds category, the mindshare of Salesforce Platform is 3.2%, up from 2.9% compared to the previous year. The mindshare of SAP Cloud Platform is 5.8%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds Market Share Distribution
ProductMarket Share (%)
SAP Cloud Platform5.8%
Salesforce Platform3.2%
Other91.0%
PaaS Clouds
 

Featured Reviews

Sharmila-K - PeerSpot reviewer
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.
HP
Head of Department ERP at The Singareni Collieries Company Limited
Consistently beneficial with excellent accessibility although support's response time needs improvement
The features and functions of the SAP Cloud Platform are very good; the performance is improved when compared with the older versions. Earlier, we were using Oracle DB, and after HANA DB migration, it is fine. We are getting the reports, and processing time is also reduced. Almost all the features of the SAP Cloud Platform are fine and good. SAP Fiori has also entered into the picture, and we are developing the Fiori apps. We have started with the BTP for the new innovations as per the SAP roadmap. The main benefits of the SAP Cloud Platform for us are that earlier we had the primary data center at our place, but now we have shifted to the cloud. The maintenance is free for us; the maintenance is completely done by this SAP partnership with Cloud4C. We have started using the SAP Analytics Cloud, and we have developed many applications for SAP SAC. We are going to give the presentation to our chairman most probably next week. The analytics features positively influence decision-making for us. The SAP Cloud Platform has been effective for us because the processing time is reduced, and we can access it easily.
report
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879,768 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Government
10%
Manufacturing Company
8%
Computer Software Company
8%
Manufacturing Company
14%
Computer Software Company
8%
Energy/Utilities Company
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise26
Large Enterprise39
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise7
Large Enterprise26
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world. SAP Cloud Platform is suitable for companies of any size; it works well with bo...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
What do you like most about SAP Cloud Platform?
The product improved our company's business operations since we got value out of it.
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
SAP HANA Cloud Platform
 

Overview

 

Sample Customers

ADP
Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve
Find out what your peers are saying about SAP Cloud Platform vs. Salesforce Platform and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.