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Buyer's Guide
Network Management Applications
August 2022
Get our free report covering Aruba Networks, Cisco, Ruckus, and other competitors of ExtremeCloud IQ. Updated: August 2022.
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Kamlesh Ridhorkar - PeerSpot reviewer
Sr. Solution Architect at a tech vendor with 501-1,000 employees
Reseller
Top 10
A perfect solution that provides good performance and throughput and lets you do almost everything
Pros and Cons
  • "What our customers like the most is that this device is so rugged. It has very good performance and throughput. Its console is very easy to use and has many features, which makes it different from its competitors. Cloud IQ has all the features built into the console, whereas other solutions require you to integrate multiple solutions with their consoles. You don't need to add anything extra with Cloud IQ. With this single solution, you can do almost everything."
  • "Its price could be lower. It is a simplified solution, but it has price challenges. It is costly as compared to other solutions. It has almost everything. The only thing is that MAC is not possible on the cloud, and it has to be on-premises."

What is our primary use case?

We sell this solution to customers. In terms of deployment, some customers require an on-premise solution, and some are okay with the cloud solution. It is a mix of both environments. We provide the latest version of this solution.

What is most valuable?

What our customers like the most is that this device is so rugged. It has very good performance and throughput. 

Its console is very easy to use and has many features, which makes it different from its competitors. Cloud IQ has all the features built into the console, whereas other solutions require you to integrate multiple solutions with their consoles. You don't need to add anything extra with Cloud IQ. With this single solution, you can do almost everything.

What needs improvement?

Its price could be lower. It is a simplified solution, but it has price challenges. It is costly as compared to other solutions. 

It has almost everything. The only thing is that MAC is not possible on the cloud, and it has to be on-premises.

For how long have I used the solution?

I have been using this solution for approximately one and a half years.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

It is very much scalable. It supports more than 100K access points in one console.

How are customer service and technical support?

We got good support from them.

How was the initial setup?

It has a very straightforward setup. There is not much to do. We just have to configure the console. That's it.

The deployment duration depends on the configuration that a customer wants, such as how granularly they want to configure the policies and whether they want to configure it as a WiFi. It is a cloud-based solution, so it generally doesn't take long. If you want to connect the API and make it live, it is a one-day job. Once you configure the controlled access, the API will connect to it, and you have to just push the policy on that API.

What's my experience with pricing, setup cost, and licensing?

It is costly as compared to Meraki, Aruba, Juniper, and Cisco. Cloud IQ is an enterprise solution, whereas Meraki is specifically a single solution.

What other advice do I have?

I would definitely recommend this solution. It is very good and stable. You don't have to go with multiple consoles and their integration. 

I would rate ExtremeCloud IQ a ten out of ten. It is a perfect solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Olivier Regal - PeerSpot reviewer
Regional Key Account Manager at Orange Cyberdefense
Real User
Top 10
It's unified dashboard offers great visibility of performance, so you can get the info you need with a few clicks

What is most valuable?

I like ExtremeCloud IQ's unified single-pane-of-glass dashboard. It offers a lot of visibility of performance, and it's great for troubleshooting. You don't have to go to 55 different places. You can get the information you need with just a few clicks.

What needs improvement?

ExtremeCloud should invest in an SD-WAN solution or integration with SD-WAN.

For how long have I used the solution?

We've been using ExtremeCloud IQ for three years. 

What do I think about the stability of the solution?

ExtremeCloud IQ is a cloud platform, so it's always on.

What do I think about the scalability of the solution?

ExtremeCloud IQ is an enterprise solution, so we have customers with hundreds of sites. It's definitely scalable. 

What other advice do I have?

I rate ExtremeCloud IQ eight out of 10. If you're using Cisco, switch to ExtremeCloud IQ. It's a thousand times better.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Technical Coordinator at a educational organization with 1,001-5,000 employees
Real User
Top 10
Extremely easy to deploy, but dashboard and stability need to be improved
Pros and Cons
  • "It's extremely easy to deploy. Even our access points are behind the net, not using real, public IP. We can easily add to the cloud. For deployment, we just need to let the access point take the DSCP from IP and then, even if it's not a requirement, we can see the serial number from the access points and add the serial number to the cloud directly."
  • "The dashboard and stability need to be improved."

What is our primary use case?

We're using the latest version. It's deployed on a public cloud. We can get our management interface from the internet, from anywhere.

There are 2,000 people who use this solution in my organization, but we haven't finished the setup yet. Our users are mostly students.

What is most valuable?

It's extremely easy to deploy. Even our access points are behind the net, not using real, public IP. We can easily add to the cloud. For deployment, we just need to let the access point take the DSCP from IP and then, even if it's not a requirement, we can see the serial number from the access points and add the serial number to the cloud directly. 

The manageability is also good. We can create some places in the management interface, like different buildings (building A, building B, etc.) and floors. 

From our network, I can connect and do the deployments from anywhere.

What needs improvement?

The dashboard and stability need to be improved. We deployed some buildings and nearly 200 access points. 

We didn't install the access points for the buildings, so it would be nice for us to see which access point goes to which switch port. For example, it would be nice to know where a switch with a faulty access point is located.

The company didn't document it well, so it's like a discovery process. When there's a problem with the wireless signal, we don't know which access point is causing it. We need to go and see the access point lights. It's like the white LED is not blinking or not stable. It would be nice for us to be able to document the exact location of the access points.

I need to see the license because there are many features that are disabled for now because we are still using the essential license. Many features require the Pilot license.

For how long have I used the solution?

I have been using this solution for about nine months.

What do I think about the stability of the solution?

It's not stable. I watched many videos. I thought I made some mistakes with deployment. I needed to isolate the access points management. In the beginning, it's like the data and access points were in the same zone. I watched some video that said not to do that, so I built a test environment and put the access points in that environment, but nothing changed. Hopefully, it's because we don't have the right license.

When we did the speed test, it's 500 or 600. We don't have the Pilot license, so we weren't expecting more than 150 megabits. Sometimes it's 105 megabits.

What do I think about the scalability of the solution?

It's scalable. You can get the serial number and enter from the Extreme portals. We get serial numbers from the product, enter it in the website, and create zones, buildings, areas.

How are customer service and support?

I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful, but unfortunately, not like Cisco. They don't have too many engineers, so it was hard to get a response.

At this point, I don't ask for help too often. I did my research by myself. They have certification, but they don't have documents for the certification like in Cisco. With Cisco, I can get wireless certification documents from Amazon or even Cisco Press. I can pay and get the information from the internet, blogs, and the Cisco website.

In our country, many universities and companies use Extreme products, but this cloud solution is very new for us. I don't have friends who I can ask about a performance problem or how to design a network. Cisco is everywhere, but Extreme isn't.

How was the initial setup?

Initial setup isn't complex. 

We opened a new email account with Extreme Portal and got a new account, like in the technical university. I entered my email address, set up a password, and that was all. We have an essential license actually, which is a limited license, but it was super easy.

What's my experience with pricing, setup cost, and licensing?

Extreme is twice as cheap compared to Cisco due to the currency exchange. Normally, I think Cisco would be a little bit more expensive, but there wouldn't be that much of a difference. 

What other advice do I have?

I would rate this solution six out of ten.

I hope that when we get the license, it will be a nine. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sales Executive at a tech services company with 501-1,000 employees
MSP
Top 10
Great dashboards, and nice interface but having a guest network is difficult
Pros and Cons
  • "The dashboards are great and the user interface is quite intuitive."
  • "I know a school district, a big school district of mine, ripped out Extreme due to inefficiencies. It was the guest network that can be a struggle. They tried to differentiate between their primary network, and then offer a secondary."

What is our primary use case?

We see use cases a lot in the education sector. You could find Extreme Wireless just about anywhere. However, I would say the majority would be education due to the dashboard, which is something that people really like.

That's not to say you can't find it in manufacturing. That's not to say you can't find it in healthcare. It's just not viewed as strongly as Cisco.

What is most valuable?

The dashboards are great and the user interface is quite intuitive.

What needs improvement?

I'm not on the technical resource. I know a school district, a big school district of mine, ripped out Extreme due to inefficiencies. It was the guest network that can be a struggle. They tried to differentiate between their primary network, and then offer a secondary. For example, if you go to a store and you get the guest network. However, there's been issues with that.

For how long have I used the solution?

I want to say we had a five-year-old relationship with Aerohive, prior to Aerohive being acquired by Extreme. I would say Extreme has been a presence for two years.

What do I think about the scalability of the solution?

It's a little bit more comfortable for these medium size businesses.

Which solution did I use previously and why did I switch?

We also use a lot of Cisco products.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced. I’d rate it a three out of five in terms of affordability. If five is the highest, which would be Cisco, I would say Extreme definitely gets most of their business by not being as expensive as Cisco. And the licensing also costs less, which is a big selling point.

What other advice do I have?

We sell the solution. We are an Extreme partner. I don't know to what level. We're Cisco through and through. About 70% of what leaves this company is Cisco and we're a $270 million company. However, we’re partners with Extreme too.

I’d rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Network Management Applications
August 2022
Get our free report covering Aruba Networks, Cisco, Ruckus, and other competitors of ExtremeCloud IQ. Updated: August 2022.
634,550 professionals have used our research since 2012.