ExtremeCloud IQ and Cisco DNA Center compete in the network management and cloud solution market. ExtremeCloud IQ appears to have the upper hand in ease of deployment and customer service, while Cisco DNA Center leads in automation capabilities.
Features: ExtremeCloud IQ offers flexibility with controller-less APs, cloud management, and advanced network insight tools providing robust security with built-in firewalls and maintaining network operations during management system downtimes. Cisco DNA Center automates network workflows, integrates with Cisco infrastructure, and provides strong wireless analytics and security features like Software-Defined Access.
Room for Improvement: ExtremeCloud IQ users seek an improved user interface and more powerful access points, noting configuration complexity and software bugs that could benefit from clearer documentation. Cisco DNA Center faces criticism over its pricing structure and challenges in integrating with third-party systems, with licensing costs and a less user-friendly dashboard being notable concerns.
Ease of Deployment and Customer Service: ExtremeCloud IQ is praised for its varied deployment options, including public and hybrid cloud, and responsive customer service that resolves issues efficiently. Cisco DNA Center, typically deployed on-premises, may offer less flexibility than cloud solutions, with customer service experiences varying in response times but generally considered knowledgeable.
Pricing and ROI: ExtremeCloud IQ is considered cost-effective with straightforward licensing, though hardware and support contracts can be pricey. Its ROI is seen positively due to reduced operational costs and network efficiency. Cisco DNA Center is perceived as expensive with complex licensing, possibly deterring smaller companies. However, its advanced capabilities offer larger enterprises a justified investment, achieving favorable ROI when fully utilized.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
I managed to support and deploy ExtremeCloud IQ and handle network management without requiring external staffing, thus saving on external hiring costs.
I would rate Cisco support easily at nine out of ten.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
The support for Cisco DNA Center is good.
GTAC receives a score of ten out of ten.
I experienced effective help mainly remotely, though for some issues, a technical person had to assist on-site.
From my experience, we can easily manage numerous devices.
The solution is designed for large enterprise companies.
When we communicate problems, they solve them effectively.
It requires some time to update, which affects real-time management.
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
The deployment part is definitely an area for improvement.
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
Improving documentation with more detailed videos and resources would be beneficial.
This integration aids in resolving problems and issues found in the network and enhances support with the GTAC team of Extreme Networks.
The licensing was a challenge due to budget constraints, and I used ExtremeCloud IQ without a license for a period.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
The most valuable features include AI-driven insights which make troubleshooting much easier.
For networking and access points, it acts as a controller in a cloud environment, eliminating the need for an appliance controller or wireless LAN controller, thus saving on investment and reducing TCO costs.
The automation and information provided by ExtremeCloud IQ, such as connection status and logs, were very beneficial.
| Product | Mindshare (%) |
|---|---|
| Cisco DNA Center | 10.6% |
| ExtremeCloud IQ | 2.9% |
| Other | 86.5% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 45 |
| Midsize Enterprise | 14 |
| Large Enterprise | 24 |
Cisco DNA Center delivers powerful centralized security, automation, and comprehensive analytics for enhanced network management. With an intuitive dashboard and integration with Cisco devices, it reduces errors, boosts efficiency, and ensures seamless wired and wireless network operations.
Organizations leverage Cisco DNA Center for network management and automation, offering increased visibility into traffic flows and efficient device provisioning. It supports real-time data transmission, network segmentation, and integrates with ISE. Features like wireless assurance, centralized management, and AI-driven insights into network health promote an efficient network environment while addressing compliance issues. However, improvements are necessary for better third-party integration, affordability, and more user-friendly documentation.
What are the solution's most important features?In industries like healthcare, finance, and education, Cisco DNA Center's advanced features facilitate the management of complex network infrastructures and aid in achieving compliance efficiently. Its ability to manage LANs and WLANs supports diverse networking environments including greenfield projects and SPN setups.
ExtremeCloud is a resilient and scalable cloud-based network management solution offered by Extreme Networks as a subscription service.
The network is your platform of engagement for clients and staff. We have designed ExtremeCloud to provide superior user experience by empowering you and the applications that drive your business. The combination of Extreme Networks’ smart wired and wireless edges and the elasticity, resilience and scalability provided via state-of-the-art datacenters distributed strategically for worldwide availability allows you to respond to the changing needs of your business, at the speed of cloud, through a simple, multi-site aware user interface.
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