We performed a comparison between Symantec Secure Web Gateway and Trend Micro Web Security based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."
"It has a faster implementation process compared to other products."
"The most valuable feature is the endpoint security."
"In terms of most valuable features, I like the ICAP capability and URL filtering the most."
"It is a stable solution."
"It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using it. It is a good solution."
"The most valuable features are the website blocking capability and SSL interception."
"It offers an easy initial setup."
"It's secure and useful from an administrative point of view, with controllable login monitoring and so on."
"The most valuable feature of Trend Micro Web Security stems from the fact that it is neither a cheap nor an expensive tool."
"The most valuable feature is machine learning, which automatically monitors the activity on the machine."
"The solution's scalability is good and we have more than 90 users for it."
"The security of Trend Micro Web Security is good."
"I feel that it is a user-friendly product that provides quick response to users."
"It's a very stable solution."
"We find the advanced license for the DLP to be particularly useful with this product."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Difficult and time-consuming to deploy and update."
"The platform’s data center is not capable of managing most of the traffic."
"There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties."
"The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."
"It's not user-friendly, and we end up making too many phone calls to get things fixed."
"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic."
"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."
"The interface could be made more user-friendly."
"Setup isn't very straightforward. You must have a certified technical engineer."
"The costs are a bit high in terms of licensing."
"What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. It also needs to be more comprehensive to meet the needs of large-sized companies."
"The product should be more secure and stable. It is also not flexible."
"The system should generate reports when an attack has been stopped, contained, or removed."
"The stability of the product is an area of concern where improvements are required."
"The solution's scalability could be better."
"The product's scalability is an area of concern where improvements are required."
Symantec Secure Web Gateway is ranked 33rd in Secure Web Gateways (SWG) with 10 reviews while Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 13 reviews. Symantec Secure Web Gateway is rated 6.6, while Trend Micro Web Security is rated 7.8. The top reviewer of Symantec Secure Web Gateway writes "Easy to set up with good features and helpful support". On the other hand, the top reviewer of Trend Micro Web Security writes "Though a tool suitable for medium-sized businesses, it needs to work on its price model". Symantec Secure Web Gateway is most compared with Cisco Umbrella, Symantec Proxy, Zscaler Internet Access, Skyhigh Security and Fortinet FortiGate SWG, whereas Trend Micro Web Security is most compared with Zscaler Internet Access, Symantec Proxy, Cisco Umbrella, Forcepoint Secure Web Gateway and Fortinet FortiProxy. See our Symantec Secure Web Gateway vs. Trend Micro Web Security report.
See our list of best Secure Web Gateways (SWG) vendors.
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