We performed a comparison between Skyhigh Security and Symantec Secure Web Gateway based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The most valuable features of McAfee Web Gateway are anti-malware, reports, and powerful categorization of web pages."
"It gives us visibility into how the data is being used within our cloud environment."
"The management is very good."
"We have gained a deep insight into our Shadow IT usage as well as the different activities involved in Office 365."
"It's a great product with solid features."
"I like the encrypted disk feature and the endpoint protection."
"It also prevents you from writing data to your Gmail and does not allow you to move your data outside of the corporate system. That is the most important feature for me."
"Skyhigh has given us categorization and rating of websites separate from what the web proxy places on the logs."
"In terms of most valuable features, I like the ICAP capability and URL filtering the most."
"It offers an easy initial setup."
"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."
"It has a faster implementation process compared to other products."
"The most valuable feature is the endpoint security."
"The most valuable features are the website blocking capability and SSL interception."
"It is quite scalable. If a user needs to do more deployments, they can just add them."
"It is a stable solution."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The biggest challenge we have with McAfee is their cross-cloud support."
"The performance of the tool can be improved to provide faster report generation."
"One area for improvement I've seen in Skyhigh Security is that it lacks support for unsanctioned applications, where customers have their applications. Those applications do not come from Microsoft or other popular vendors. For example, Microsoft has support for Teams and it has support for OneDrive, but it doesn't have support for custom applications built by customers. Customers have internal teams building and publishing applications to the external world, but Skyhigh Security doesn't have support for those applications, and this is the main problem I've seen. The solution only supports a pool of applications that are from Microsoft and other major SaaS vendors. McAfee doesn't provide support for custom applications, compared to other vendors who provide it. For example, Bitglass and Netskope both have support for custom applications. Another area for improvement in Skyhigh Security is that its API support is a little weak. I also have not seen a strong integration between the solution and other McAfee products."
"The encrypted disk implementation could be improved. I currently use it from a dongle or USB key with two-factor authentication to access my computer."
"The solution is hard to configure, our team does not have specific training requirements for McAfee making it difficult."
"Skyhigh Security, as a product, is excellent, but in terms of the right services and support, those are lagging very much, for example, in Trellix. From one hundred, its score has gone down to ten, so ten out of one hundred, otherwise, it's the number one product."
"Its initial setup could be more straightforward."
"It is an expensive solution."
"It's not user-friendly, and we end up making too many phone calls to get things fixed."
"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."
"The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."
"There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties."
"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic."
"The interface could be made more user-friendly."
"The reports could be better."
"The platform’s data center is not capable of managing most of the traffic."
Skyhigh Security is ranked 7th in Secure Web Gateways (SWG) with 51 reviews while Symantec Secure Web Gateway is ranked 33rd in Secure Web Gateways (SWG) with 10 reviews. Skyhigh Security is rated 8.4, while Symantec Secure Web Gateway is rated 6.6. The top reviewer of Skyhigh Security writes "Good scalability, but the technical support service needs improvement". On the other hand, the top reviewer of Symantec Secure Web Gateway writes "Easy to set up with good features and helpful support". Skyhigh Security is most compared with Zscaler Internet Access, Netskope , Microsoft Defender for Cloud Apps, Symantec Proxy and Prisma Access by Palo Alto Networks, whereas Symantec Secure Web Gateway is most compared with Cisco Umbrella, Symantec Proxy, Zscaler Internet Access and Fortinet FortiGate SWG. See our Skyhigh Security vs. Symantec Secure Web Gateway report.
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