Prisma Access by Palo Alto Networks vs Symantec Secure Web Gateway comparison

Palo Alto Networks and Broadcom are both solutions in the Secure Web Gateways (SWG) category. Palo Alto Networks is ranked #5 with an average rating of 8.5, while Broadcom is ranked #27. Palo Alto Networks holds a 7.3% mindshare in WSG, compared to Broadcom’s 1.4% mindshare. Additionally, 92% of Palo Alto Networks users are willing to recommend the solution, compared to 57% of Broadcom users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

Symantec Secure Web Gateway and Prisma Access by Palo Alto Networks compete in the secure web access solutions category. Prisma Access is frequently seen as having the upper hand due to its extensive feature set and perceived value despite Symantec’s more affordable pricing and strong support.

Features: Symantec Secure Web Gateway delivers robust web protection, advanced threat prevention, and comprehensive policy management. Prisma Access excels with extensive cloud-based capabilities, seamless integration with other Palo Alto Networks tools, and superior scalability.

Room for Improvement: Symantec could enhance its cloud-first capabilities and simplify its deployment process. Prisma Access could benefit from further reducing initial costs and offering more detailed documentation for complex integrations.

Ease of Deployment and Customer Service: Prisma Access offers a streamlined deployment model with strong cloud architecture, simplifying scalability and management, and is backed by highly effective customer service. Symantec Secure Web Gateway, while offering reliable customer support, may have a more complex setup process due to its weaker cloud-centric model.

Pricing and ROI: Symantec Secure Web Gateway is considered competitively priced with a strong ROI, appealing to businesses focused on web protection needs. Prisma Access tends to have a higher initial cost but provides significant long-term value through advanced features and integration, which can justify the expense for companies emphasizing scalability and comprehensive security.

To learn more, read our detailed Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway Report (Updated: August 2026).

Buyer's Guide

Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Mindshare comparison

As of August 2026, in the Secure Web Gateways (SWG) category, the mindshare of iboss is 3.5%, up from 2.1% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 7.3%, down from 10.6% compared to the previous year. The mindshare of Symantec Secure Web Gateway is 1.4%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Secure Web Gateways (SWG) Mindshare Distribution
Product	Mindshare (%)
Prisma Access by Palo Alto Networks	7.3%
iboss	3.5%
Symantec Secure Web Gateway	1.4%
Other	87.8%

Secure Web Gateways (SWG)

Featured Reviews

Ashok Ananthula

Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees

Cloud gateway has strengthened remote web security and now needs better Mac and ISP support

The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.

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IgorPinter

Director at PULSEC

Zero-trust access has improved remote security and now simplifies cloud-based firewall management

Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I completed the integration without any issues. What Palo Alto Networks can do better for Prisma Access by Palo Alto Networks is probably to have the point of presence available in more locations. The point of presence from the Serbia region has the nearest POP in Frankfurt, which is an issue since it is your gateway—when you start browsing the internet, you go through a commercial connection in Germany. They definitely need to spread the service in other countries.

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Kedar-Kulkarni

Principal Consultant at CSaaS

Monitors traffic effectively but struggles with integration challenges

I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel. It should be more straightforward. I notice that customers work with partners, not directly with Symantec, relying on local company integrators for support. Symantec becomes the level two or level three support, which requires navigating through a supply chain that is quite extensive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."

"iboss is definitely very good in terms of service."

"iboss is easy to use despite its complexity. Multiple engineers manage it, but it's significantly more straightforward to administer than traditional VPNs and web proxies."

"I would rate the technical support of iboss a solid 10 without a shadow of a doubt."

"Iboss is a solution that prevents advanced persistent threats, and has a zero tolerance for attacks."

"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."

"Deploying iboss leads to good return on investment, estimated around 70% to 80%."

"The security aspect of the solution, particularly the malware behind it, is excellent. That's something that really helped us out. It's not just a simple proxy that just blocks the insights of potential threats that come on behind it. They do malware detection and that helps us a lot."

More iboss pros

"Overall, the cost savings, ease of deployment, and better VPN user experience and performance are valuable."

"I would recommend Prisma Access by Palo Alto Networks as it is really good, but it would be much better if the pricing were lower so that I could provide cloud firewall services instead of physical firewalls to customers."

"There is a system for monitoring the traffic. You can monitor the traffic of the connected people and point out any issues on the connection part."

"The performance is good."

"I like it because it's very easy to use. You install the client and you have to know your gateway, but that's something we give to our users. Beyond that, it takes about three seconds to train them on how to use it. And it just works well. That's great for us because it means less administrative time."

"This is a one-stop solution; they have multiple features for every product, you don't need to purchase different products for each platform, and when you purchase one Prisma SaaS you can connect to 10 different things."

"We're now able to go after contracts that require a Zero Trust solution and Prisma's other technology solutions."

"The crux of why we're using the product is because of the automations, and we are very confident that the product will keep us secure at all times."

More Prisma Access by Palo Alto Networks pros

"I find the product to be very straightforward."

"It offers an easy initial setup."

"The most valuable feature is the endpoint security."

"It has a faster implementation process compared to other products."

"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."

"It is a stable solution."

"In terms of most valuable features, I like the ICAP capability and URL filtering the most."

"Overall, this product is okay and it does the job that it is supposed to do."

More Symantec Secure Web Gateway pros

Cons

"I appreciate that iboss's single pane of glass console gives centralized visibility into web traffic, user activity, security policies, and alerts from one dashboard, allowing us to quickly investigate incidents and monitor policy violations without switching between multiple tools, improving operational efficiency; however, the dashboard customization and reporting could be more flexible."

"The dashboards for local use could be better."

"The area I would like to see improvement in is the ability with in the reporter to navigate directly to the content the user is traversing. It is kind of there, but it's not perfect. Quite frequently, I receive links that lead me to pages with error messages."

"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."

"The reporting feature needs improvement."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"iboss can be improved because the integration could be better; you need to import all the sites that you access today, and there are a few problems whenever you import thousands of websites, making the integration process messy for the users."

"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."

More iboss cons

"If I had to rate Prisma Access for ease of use, I'd give it two out of ten. It's easy for the users, but it's difficult for admins to configure."

"Compared to other products, the price is slightly high. In fact, sometimes there is a large pricing gap."

"The price can be reduced to make it more competitive."

"The dependencies of applications sometimes are a bit confusing."

"The solution’s stability could be improved."

"Though the monitoring is fine, the solution should improve its application graphs and interface monitoring."

"There is some particular traffic that the security team wants to filter out and apply their own policies and they cannot."

"I would like to see support for custom applications."

More Prisma Access by Palo Alto Networks cons

"The cost has risen and it is more expensive than it used to be."

"But that it causes catastrophic issues is unacceptable."

"It's not user-friendly, and we end up making too many phone calls to get things fixed."

"Difficult and time-consuming to deploy and update."

"AI-driven security could be helpful, yet how effective it will be remains unclear."

"There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties."

"The interface could be made more user-friendly."

"The reports could be better."

More Symantec Secure Web Gateway cons

Pricing and Cost Advice

"It is expensive compared to one of its competitors."

"It is probably in line with other solutions, but I do not deal with the financial side."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"The overall pricing for iboss is very competitive and transparent."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"The price has been good for the ROI during these difficult times for the cruise industry. There are no hidden costs; what the product offers is what you get."

"Actually the solution is very expensive. I don't know the particulars since the purchasing team dealt with it."

"The pricing for this solution is on the higher end."

"The solution requires a license and the technical support has extra costs. The licensing model could improve."

"Compared to other products, the price is slightly high."

"Prisma Access by Palo Alto Networks has flexible licensing models with different categories. It comes with different features which can be removed if not needed. However, its pricing is high."

"Prisma SaaS is more expensive than similar solutions but I think it's worth it."

"Palo Alto is the Cadillac solution, so their products are pretty expensive. That's just the way it is. Their solution surpasses anything else. Cisco AnyConnect, Zscaler, and all of the other products don't compare. Palo Alto is the market leader with the most features. It saves you work, and you don't have to worry about it."

More Prisma Access by Palo Alto Networks pricing and cost advice

"Symantec Secure Web Gateway is less expensive than one of its competitors."

"Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."

"There is an additional charge for advanced security features."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Construction Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Outsourcing Company

Construction Company

21%

Financial Services Firm

11%

Comms Service Provider

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	8
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	26
Midsize Enterprise	20
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What needs improvement with iboss?

I think iboss could be improved by making reporting and dashboard customization more flexible, and simplifying troubl...

See all answers

What is your primary use case for iboss?

I use iboss as a cloud-based secure web gateway to provide secure internet access, web filtering, and protect remote ...

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What is your experience regarding pricing and costs for iboss?

My experience with iboss's pricing structure, setup cost, and licensing model has been positive, straightforward, and...

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What is the better solution - Prisma Access or Zscaler Private Access?

We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...

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What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?

From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.

See all answers

What needs improvement with Prisma Access by Palo Alto Networks?

Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pr...

See all answers

What is your experience regarding pricing and costs for Symantec Secure Web Gateway?

I believe that pricing is on par with peers. Symantec and other vendors offer discounts when cutting a deal with a cu...

See all answers

What needs improvement with Symantec Secure Web Gateway?

AI-driven security could be helpful, yet how effective it will be remains unclear. I plan to evaluate whatever new fe...

See all answers

What is your primary use case for Symantec Secure Web Gateway?

I find the product to be very straightforward. I just install it and forget it as it continuously monitors traffic. I...

See all answers

Comparisons

Netskope vs iboss

Compared 9% of the time

Fortinet FortiGate vs iboss

Compared 8% of the time

FortiSASE vs iboss

Compared 6% of the time

Cisco Umbrella vs iboss

Compared 6% of the time

Zscaler Internet Access vs iboss

Compared 5% of the time

More iboss Competitors

Netskope vs Prisma Access by Palo Alto Networks

Compared 11% of the time

FortiSASE vs Prisma Access by Palo Alto Networks

Compared 6% of the time

Check Point Harmony SASE (formerly Perimeter 81) vs Prisma Access by Palo Alto Networks

Compared 5% of the time

Cato SASE Cloud Platform vs Prisma Access by Palo Alto Networks

Compared 4% of the time

Appgate SDP vs Prisma Access by Palo Alto Networks

Compared 3% of the time

More Prisma Access by Palo Alto Networks Competitors

Zscaler Internet Access vs Symantec Secure Web Gateway

Compared 19% of the time

Cisco Umbrella vs Symantec Secure Web Gateway

Compared 15% of the time

Fortra's Clearswift Secure Web Gateway vs Symantec Secure Web Gateway

Compared 12% of the time

Symantec Proxy vs Symantec Secure Web Gateway

Compared 7% of the time

Skyhigh Security vs Symantec Secure Web Gateway

Compared 4% of the time

More Symantec Secure Web Gateway Competitors

Product Reports

Buyer's Guide

iboss

August 2026

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Buyer's Guide

Prisma Access by Palo Alto Networks

July 2026

Prisma Access by Palo Alto Networks report

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Buyer's Guide

Symantec Secure Web Gateway

July 2026

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Also Known As

iBoss Cloud Platform

Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access

Symantec Complete Website Security

Overview

Iboss offers a comprehensive cloud-based security platform valued for its scalability and autonomous features, ensuring robust security with easy deployment and management capabilities.

Renowned for its robust security architecture, Iboss integrates seamlessly within diverse networks, delivering efficient granular filtering and advanced content categorization. Its single pane of glass console provides ease of management, allowing rapid scalability suitable for rapidly deploying environments. Operates in BYOD setups due to inline filtering without device installation. Integration with cloud-based applications enhances user control, and features like SASE, SSL inspection, and ChatGPT risk protection stand as highlights. Despite its strengths, users have pointed out areas for enhancement like direct navigation in reports, SSL decryption, and better cloud integration while having room to improve data loss prevention.

What are the most important features of Iboss?

Scalability: Supports rapid deployment across diverse networks.
SASE: A consolidated approach to secure access.
SSL Inspection: Ensures safe data transmission.
Granular Filtering: Detailed control over accessible content.
Single Pane Management: Unifies control through a centralized console.

What benefits should users consider in reviews?

Cost-effectiveness: Offers competitive pricing with robust features.
Autonomous Operation: Reduces management overhead.
Responsive Support: Provides assistance when needed.
Flexible Deployment: Available for both cloud and on-premises environments.

The usage of Iboss spans educational institutions, specifically K-12, to enforce internet policies, protect data, and support remote work environments. It provides web filtering and security frameworks to ensure safe browsing. Its platform-as-a-service model offers flexibility for both cloud-based and on-premises requirements, integrating seamlessly to deliver enhanced security features suitable for various deployment needs including zero trust, CASB, and network security for work-from-home setups.

iboss

Prisma Access by Palo Alto Networks delivers robust security features including secure remote access across apps and traffic monitoring. It integrates smoothly with cloud environments to provide advanced threat protection and visibility into network traffic.

Prisma Access offers a comprehensive suite of security tools designed to protect cloud environments and remote workforces. With its focus on real-time risk identification and threat prevention, Prisma Access provides encrypted tunnels and centralized management for seamless connectivity and enhanced data security. Designed to scale across platforms like AWS, Azure, and GCP, it optimizes traffic and connectivity while offering extensive visibility into vulnerabilities. However, integration with third-party products, usability, and support services are areas for development, as users report interface challenges and desire improved scalability and geographic coverage, especially in regions like China and South America.

What are the key features of Prisma Access?

Real-Time Risk Identification: Detects and manages potential threats instantly.
Secure Remote Access: Ensures secure connectivity to applications from anywhere.
Traffic Monitoring: Provides comprehensive oversight of network traffic.
Seamless Integration: Works well with platforms like AWS, Azure, and GCP.
Firewall Capabilities: Blocks unauthorized access and threats.
Scalability: Adapts to various cloud environments to meet growing demands.

What benefits should users expect when evaluating Prisma Access?

Reduced Data Breach Risk: Protects sensitive information through encrypted connections.
User-Friendly Interface: Simplifies management and configuration tasks.
Centralized Management: Offers a single view for managing all security policies.
Advanced Threat Protection: Regular updates guard against new threats.

Prisma Access is effectively used in industries requiring secure remote access and stringent data protection, such as finance and healthcare. Organizations leverage it to enforce Zero Trust policies, optimize network performance with SD-WAN, and ensure security compliance across multiple platforms.

Palo Alto Networks

Symantec Secure Web Gateway provides robust endpoint security, offering seamless management, website blocking, and advanced threat protection, with cloud hosting and SSL interception.

Symantec Secure Web Gateway is designed to enhance web security through its endpoint security integration, effective website blocking, and SSL interception capabilities. Supporting numerous platforms, it allows swift deployment and comprehensive reporting, making it a preferred choice for companies seeking reliable antivirus protection and controlled internet access. Despite facing challenges with technical assistance and firewall functionalities, it stands out with its efficient threat-handling processes and user-friendly management features. Administrators benefit from straightforward URL filtering and a consistently active web-based cloud proxy, ideal for reducing infrastructure management issues.

What are the key features of Symantec Secure Web Gateway?

User-friendly interfaces and easy management allow for intuitive operation and administration.
Strong endpoint security integrates seamlessly with antivirus features and content filtering.
Website blocking offers controlled access to ensure safe browsing environments.
SSL interception ensures data protection and secure communication channels.
ICAP capability supports enhanced integration with other security appliances.
URL filtering applies customizable policies for secure, role-based internet access.

What benefits or ROI can be expected from Symantec Secure Web Gateway?

Streamlined deployment and management reduce time and resource investments.
Cloud hosting decreases infrastructure costs and maintenance requirements.
Caching boosts performance with faster load times and reduced bandwidth usage.
Easy initial setup minimizes configuration efforts and operational disruptions.

In industries where web security integration is vital, Symantec Secure Web Gateway manages client traffic, ensures seamless access control, and filters URLs with ease. Its capabilities, similar to Blue Coat's proxy services, offer less infrastructure management, making it ideal for sectors needing constant data protection.

Broadcom

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack

Information Not Available

Buyer's Guide

Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway

August 2026

Free Report: Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway

Find out what your peers are saying about Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway and other solutions. Updated: August 2026.

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