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Trend Micro Web Security vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Trend Micro Web Security
Ranking in Secure Web Gateways (SWG)
18th
Ranking in Internet Security
6th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Zscaler Internet Access
Ranking in Secure Web Gateways (SWG)
2nd
Ranking in Internet Security
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Secure Web Gateways (SWG) category, the mindshare of Trend Micro Web Security is 1.2%, down from 1.2% compared to the previous year. The mindshare of Zscaler Internet Access is 14.5%, down from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG)
 

Featured Reviews

Durai  Singh - PeerSpot reviewer
Provides comprehensive protection for enterprises
The cons include it not being implemented in the mid-enterprise segment. For these organizations, it is an additional expense. Even companies with multi-tenant, multi-cloud, and multi-geolocation environments are not using this WAF solution because it is an investment. They already have endpoint protection, EDR, firewalls, and authentication. Spending on WAF is an extra investment for them. This is one reason mid-enterprise segments hesitate to adopt it.
AshwaniTyagi - PeerSpot reviewer
Offers good reliability and availability to users
Sometimes, cost is one component that customers complain about, especially if they compare it with some of its competitors. Zscaler's pricing seems to be a bit on the higher side. I think the pricing model is also something that the tool can probably look into to optimize or improve for the customer so that it can be a competitive tool commercially. The solution's technical support needs to be improved, especially by offering a better support structure for different geographical areas.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a stable solution."
"Threat protection solution with good stability and scalability. Installation is straightforward. Support for this product is good."
"It's secure and useful from an administrative point of view, with controllable login monitoring and so on."
"I feel that it is a user-friendly product that provides quick response to users."
"Trend Micro has a centralized mechanism where we can control and monitor all system protections. It includes detecting any wireless problems, which will be displayed on our portal. We plan to investigate the issues with those systems internally."
"Overall, I would rate this solution a ten out of ten."
"We find the advanced license for the DLP to be particularly useful with this product."
"The security of Trend Micro Web Security is good."
"Overall, we're very happy with our product."
"In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide."
"The solution’s customer service is good."
"The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy."
"The initial setup was straightforward. The biggest thing for us was to build our own policies. The deployment itself was only a few hours."
"​After a proper implementation, the maintenance is very low.​"
"Zscaler covers all the features needed to replace a VPN or proxy solution. They are good. They've been on the market for 15 years now, so they are mature enough."
"All internet access flows through the Zscaler proxy, regardless of whether people are in office or remote. I have greater control site access and I minimize the number of compromises that we experience to almost none."
 

Cons

"The solution's scalability could be better."
"The stability of the product is an area of concern where improvements are required."
"The costs are a bit high in terms of licensing."
"What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. It also needs to be more comprehensive to meet the needs of large-sized companies."
"The cons include it not being implemented in the mid-enterprise segment. For these organizations, it is an additional expense."
"The cons include it not being implemented in the mid-enterprise segment. For these organizations, it is an additional expense."
"The price of Trend Micro Web Security is the only area of concern where improvements are required. From an improvement perspective, the product should be made available to users at a cheaper rate."
"The installation is a little bit complex."
"Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this."
"In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution."
"The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market."
"We'd like for them to include some sort of antivirus tool."
"There are many functionalities in Zscaler Internet Access that need improvements, such as an advanced firewall and logging capabilities to track calls."
"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."
"I would like to see more training and video documentation."
"The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again."
 

Pricing and Cost Advice

"We have found this product to be very cost effective. The endpoint product costs roughly $20, and when purchasing the endpoint product, there are multiple other features included."
"It is pricey. Trend Micro has been in the field for 30 years, so you have to pay a premium amount for that."
"I rate the product price a three on a scale of one to ten, where one is cheap, and ten is expensive."
"The solution is expensive in terms of deployment."
"The license is yearly and user based."
"I don't remember the exact pricing, but I think that it is approximately $10.00 per user."
"We pay for the license on an annual basis."
"I rate the product's price a five on a scale of one to ten, where one is low price and ten is high price."
"Zscaler is transparent about its pricing model."
"The price of Zscaler Internet Access should improve, it is expensive."
"ZIA follows a subscription model pricing and charges you based on the number of users. I would say its price is good."
"The tool is moderately priced."
"If we need any extra features, the price will increase."
"The price is competitive. It's not cheap and it's not expensive."
"Price-wise, the tool is reasonable compared to the other products in the market but it is not a very low-priced tool. The solution does provide value for money."
"Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
10%
Performing Arts
9%
Financial Services Firm
9%
Computer Software Company
16%
Manufacturing Company
11%
Financial Services Firm
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Trend Micro Web Security?
I would recommend Trend Micro Web Security to organizations looking for an end-to-end security solution. Trend Micro is definitely a secure solution. We primarily use the solution for cloud securit...
What do you like most about Trend Micro Web Security?
Trend Micro has a centralized mechanism where we can control and monitor all system protections. It includes detecting any wireless problems, which will be displayed on our portal. We plan to inves...
What is your experience regarding pricing and costs for Trend Micro Web Security?
It is pricey. Trend Micro has been in the field for 30 years, so you have to pay a premium amount for that. SentinelOne and CrowdStrike are currently ruling the entire world, even though they are n...
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
 

Also Known As

Virus Wall, VirusWall, Trend Micro VirusWall
ZIA
 

Overview

 

Sample Customers

Landwirtschaftskammer Nordrhein-Westfalen, Mosaic Medical, Okinawa Prefectural Education Center, RAK Investment Authority
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Trend Micro Web Security vs. Zscaler Internet Access and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.