Rapid7 InsightConnect vs ServiceNow Security Operations comparison

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17,980 views|10,109 comparisons
92% willing to recommend
Rapid7 Logo
358 views|256 comparisons
100% willing to recommend
ServiceNow Logo
3,392 views|1,750 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Rapid7 InsightConnect and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Rapid7 InsightConnect vs. ServiceNow Security Operations Report (Updated: March 2024).
767,847 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It has basic out-of-the-box integrations with multiple log sources.""It has a lot of great features.""The main benefit is the ease of integration.""Its inbuilt Kusto Query Language is a valuable feature. It provides the flexibility needed to leverage advanced data analytics rules and policies and enables us to easily navigate all our security events in a single view. It helps any user easily understand the data or any security lags in their data and applications.""Sentinel pricing is good""The UI of Sentinel is very good and easy to use, even for beginners.""The UI-based analytics are excellent.""The SOAR playbooks are Sentinel's most valuable feature. It gives you a unified toolset for detecting, investigating, and responding to incidents. That's what clearly differentiates Sentinels from its competitors. It's cloud-native, offering end-to-end coverage with more than 120 connectors. All types of data logs can be poured into the system so analysis can happen. That end-to-end visibility gives it the advantage."

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"The tool is stable. The initial setup is straightforward. The product is user-friendly."

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"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner.""The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.""Reduces time to closure and closure metrics for vulnerabilities.""​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""The product has a very simple UI.""The solution is stable."

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Cons
"Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution.""The on-prem log sources still require a lot of development.""If Sentinel had a graphical user interface, it would be easier to use. I would also like it to be more customizable.""They could use some kind of workbook. There is some limitation doing the editing and creating the workbook.""Given that I am in the small business space, I wish they would make it easier to operate Sentinel without being a Sentinel expert. Examples of things that could be easier are creating alerts and automations from scratch and designing workbooks.""Currently, the watchlist feature is being utilized, and although there have been improvements, it is still not fully optimized.""The following would be a challenge for any product in the market, but we have some in-house apps in our environment... our apps were built with different parameters and the APIs for them are not present in Sentinel. We are working with Microsoft to build those custom APIs that we require. That is currently in progress.""I can't think of anything other than just getting the name out there. I think a lot of customers don't fully understand the full capabilities of Azure Sentinel yet. It is kind of like when they're first starting to use Azure, it might not be something they first think about. So, they should just kind of get to the point where it is more widely used."

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"The technical support should be improved."

More Rapid7 InsightConnect Cons →

"It doesn't interact with things very well.""It's very slow. When you click a button or update a field, it takes forever to actually react.""The threat intelligence module needs a better dashboard.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

More ServiceNow Security Operations Cons →

Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

    Information Not Available
  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:The technical support should be improved.
    Top Answer:I design workflows and integrate various processes using Rapid7 InsightConnect. This includes integrating with value… more »
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Comparisons
    Also Known As
    Azure Sentinel
    Rapid7 Insight Connect, Komand
    Learn More
    ServiceNow
    Video Not Available
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    With InsightConnect, your team will get more done and respond to security events faster than ever before. And with significant time savings and productivity gains across overall security operations, you’ll go from overwhelmed to operating at maximum efficiency in no time flat.

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    Starr Companies, Landmark Health
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Construction Company7%
    Financial Services Firm7%
    Insurance Company6%
    REVIEWERS
    Computer Software Company44%
    Financial Services Firm33%
    Analyst Firm11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise34%
    Large Enterprise46%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    Buyer's Guide
    Rapid7 InsightConnect vs. ServiceNow Security Operations
    March 2024
    Find out what your peers are saying about Rapid7 InsightConnect vs. ServiceNow Security Operations and other solutions. Updated: March 2024.
    767,847 professionals have used our research since 2012.

    Rapid7 InsightConnect is ranked 22nd in Security Orchestration Automation and Response (SOAR) with 2 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Rapid7 InsightConnect is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Rapid7 InsightConnect writes "Excellent security orchestration and automation AI features". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Rapid7 InsightConnect is most compared with Palo Alto Networks Cortex XSOAR, ThreatConnect Threat Intelligence Platform (TIP), CrowdStrike Falcon and Splunk SOAR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient and Fortinet FortiSOAR. See our Rapid7 InsightConnect vs. ServiceNow Security Operations report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.