ServiceNow Security Operations and Rapid7 InsightConnect are competitive products in security operations and automation. Rapid7 InsightConnect appears to have the upper hand for its extensive features and integrations, while ServiceNow Security Operations is preferred for its support and pricing structures.
Features: ServiceNow Security Operations integrates risk management and incident response with IT workflows. Rapid7 InsightConnect offers substantial automation and various third-party integrations, highlighting its extensive capabilities.
Ease of Deployment and Customer Service: ServiceNow Security Operations seamlessly integrates into enterprise environments and is noted for reliable customer service. Rapid7 InsightConnect features quicker deployment but may need more initial customization, with ServiceNow generally providing more dependable support.
Pricing and ROI: ServiceNow Security Operations generally involves a higher initial cost but provides a better ROI through long-term support and comprehensive security management. Rapid7 InsightConnect is more cost-effective upfront, offering rapid ROI through automation benefits, though additional costs might apply for extended services.
| Product | Market Share (%) |
|---|---|
| ServiceNow Security Operations | 3.5% |
| Rapid7 InsightConnect | 1.2% |
| Other | 95.3% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
With InsightConnect, your team will get more done and respond to security events faster than ever before. And with significant time savings and productivity gains across overall security operations, you’ll go from overwhelmed to operating at maximum efficiency in no time flat.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
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