Oracle CRM vs Sage CRM comparison

Oracle and Sage are both solutions in the CRM category. Oracle is ranked #7 with an average rating of 8.0, while Sage is ranked #27 with an average rating of 8.5. Oracle holds a 1.1% mindshare in CRM, compared to Sage’s 0.7% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Oracle CRM

Read 42 Oracle CRM reviews

2,530 Views
2,024 Comparison Views

90% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

979 Views
969 Comparison Views

77% willing to recommend

Oracle CRM

Sage CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Sage CRM are two prominent players in the CRM software market. Oracle CRM has the advantage in terms of integration and scalability, while Sage CRM stands out for its user-friendly features and seamless Microsoft Office 365 integration.

Features: Oracle CRM offers comprehensive functionality across various business verticals, with robust integrations with Oracle E-Business ERP. Its cloud solutions facilitate cost reduction, flexibility, and customization, alongside strong analytics and reporting capabilities. Sage CRM emphasizes tracking staff communications and offers customizable workflows. Its integration with Microsoft Office 365 and notable reporting tools make it appealing to users.

Room for Improvement: Oracle CRM could benefit from enhancements in its interface and performance, as well as improved integration with other platforms like Salesforce. The learning curve requires simplification, and customer support needs better responsiveness. Sage CRM should improve its integration with email platforms and enhance its analytics tools. Attention to performance stability and UI modernization is needed.

Ease of Deployment and Customer Service: Oracle CRM provides diverse deployment options including on-premises, cloud, and hybrid solutions, offering global customer support despite some reports of delayed response times. Sage CRM supports both on-premises and cloud deployment, with generally positive but sometimes slower technical support. Oracle's variety offers deployment flexibility, while Sage's options ensure stability.

Pricing and ROI: Oracle CRM has a high pricing model targeting large enterprises, with opportunities for cost optimization through integrated solutions. Its ROI is recognized through efficiency and cost reduction. Sage CRM is moderately priced and reports financial benefits with a focus on process efficiency and operational savings. Oracle requires a larger initial investment compared to Sage.

To learn more, read our detailed Oracle CRM vs. Sage CRM Report (Updated: March 2026).

Buyer's Guide

Oracle CRM vs. Sage CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.1

Users experience varied benefits, with some noting significant cost savings and efficiency, while others face user experience limitations.

Sentiment score

8.0

Sage CRM offers high ROI with excellent accessibility and reporting, but some find its licensing costly compared to cheaper alternatives.

No quotes available

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Customer Service

Sentiment score

6.3

Oracle CRM's 24/7 global support is effective but inconsistent, with varying user experiences in response times and assistance.

Sentiment score

7.4

Sage CRM customer service is effective, with highly-rated support and helpful resources, though response times can vary.

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

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No quotes available

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Scalability Issues

Sentiment score

7.1

Oracle CRM is praised for scalability and flexibility, but requires careful configuration, especially for on-premises setups.

Sentiment score

6.7

Sage CRM is scalable, contingent on team configuration, supporting 80 to 105 users with high user scalability ratings.

No quotes available

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Stability Issues

Sentiment score

7.4

Oracle CRM is reliable and handles complex tasks well, with most users rating it between seven and ten.

Sentiment score

8.4

Sage CRM is highly praised for its reliability and stability, with long-term users consistently rating it eight to nine out of ten.

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

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Room For Improvement

Oracle CRM is criticized for its outdated interface, costly customization, slow performance, poor integration, and complex deployment.

Sage CRM requires interface enhancements, faster support, better reporting, improved integrations, and updated features for modernization and efficiency.

It could be improved with better quality for response time and empathy with the client's operations.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The AI feature needs improvement.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

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No quotes available

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Setup Cost

Oracle CRM is pricey but offers scalable, flexible models suitable for enterprises requiring extensive database and scalability features.

Sage CRM is seen as cost-effective for enterprises but can be expensive, especially in Africa, with annual licensing fees.

No quotes available

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Valuable Features

Oracle CRM offers customizable, scalable solutions with seamless integration and analytics, enhancing sales, marketing, and service operations efficiently.

Sage CRM excels in customization, integration, and functionality, offering robust management, reporting, and scalability for enhanced customer and employee tracking.

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

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No quotes available

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Categories and Ranking

Oracle CRM

Ranking in CRM

7th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Sage CRM

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Oracle CRM is 1.1%, down from 3.2% compared to the previous year. The mindshare of Sage CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CRM	1.1%
Sage CRM	0.7%
Other	98.2%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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Vaiyapurisankar K

Deputy Manager - IT at Nidec Corporation

Useful to access data anytime and helpful in generating reports quickly

Speaking about the product's ability to improve sales processes, I would say that even though the tool offers project management capabilities along with ERP functionalities, my company doesn't use it for project management or HR-related areas. My company majorly uses the tool for finance, logistics, and inventory control. I haven't had the need for my company to not integrate the tool with other products. Though my company uses the product separately, we can export Sage CRM into Excel, after which the data can be integrated with other software products. Though the tool can be integrated with other products, my company doesn't do it because Sage CRM is enough for us. The analytical reporting part of the business product is good. The analytical reporting part of the product is used for financial years, along with the profit and loss reports and inventory reports. For the sales part in our company, we use the analytical reports generated by the product to help the sales people in a region-wise, sales-wise and product-wise manner. In my company, one of the teams will be changing from Sage CRM to Microsoft Dynamics. I recommend the product to others who plan to use it, especially since it is a tool suitable for medium-sized companies and not for enterprise-sized businesses. Medium-sized companies can use the product since it is an economical and reliable tool. I rate the tool a nine out of ten.

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Top Industries

By visitors reading reviews

University

12%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Manufacturing Company

15%

Construction Company

13%

Comms Service Provider

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

I wouldn't say that the deployment was the time-consuming aspect that is the room for improvement; our organizational processes were so complex that they needed to be mapped properly to the solutio...

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What do you like most about Sage CRM?

The solution's technical support is fast to respond.

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What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

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What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

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Comparisons

Salesforce Sales Cloud vs Oracle CRM

Compared 11% of the time

Siebel CRM vs Oracle CRM

Compared 10% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 9% of the time

SAP CRM vs Oracle CRM

Compared 9% of the time

Teneo vs Oracle CRM

Compared 6% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 30% of the time

Salesforce Sales Cloud vs Sage CRM

Compared 16% of the time

Siebel CRM vs Sage CRM

Compared 15% of the time

Wakeupsales CRM vs Sage CRM

Compared 9% of the time

Oracle CX Sales vs Sage CRM

Compared 9% of the time

More Sage CRM Competitors

Product Reports

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Oracle CRM

March 2026

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CRM

March 2026

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Also Known As

Market2Lead

No data available

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Oracle CRM vs. Sage CRM

March 2026

Free Report: Oracle CRM vs. Sage CRM

Find out what your peers are saying about Oracle CRM vs. Sage CRM and other solutions. Updated: March 2026.

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