Oracle CRM vs Sage CRM comparison

Oracle and Sage are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Sage is ranked #27 with an average rating of 8.3. Oracle holds a 3.3% mindshare in CRM, compared to Sage’s 0.6% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

306 Views
190 Comparison Views

77% willing to recommend

Oracle CRM

Sage CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Sage CRM are two prominent players in the CRM software market. Oracle CRM has the advantage in terms of integration and scalability, while Sage CRM stands out for its user-friendly features and seamless Microsoft Office 365 integration.

Features: Oracle CRM offers comprehensive functionality across various business verticals, with robust integrations with Oracle E-Business ERP. Its cloud solutions facilitate cost reduction, flexibility, and customization, alongside strong analytics and reporting capabilities. Sage CRM emphasizes tracking staff communications and offers customizable workflows. Its integration with Microsoft Office 365 and notable reporting tools make it appealing to users.

Room for Improvement: Oracle CRM could benefit from enhancements in its interface and performance, as well as improved integration with other platforms like Salesforce. The learning curve requires simplification, and customer support needs better responsiveness. Sage CRM should improve its integration with email platforms and enhance its analytics tools. Attention to performance stability and UI modernization is needed.

Ease of Deployment and Customer Service: Oracle CRM provides diverse deployment options including on-premises, cloud, and hybrid solutions, offering global customer support despite some reports of delayed response times. Sage CRM supports both on-premises and cloud deployment, with generally positive but sometimes slower technical support. Oracle's variety offers deployment flexibility, while Sage's options ensure stability.

Pricing and ROI: Oracle CRM has a high pricing model targeting large enterprises, with opportunities for cost optimization through integrated solutions. Its ROI is recognized through efficiency and cost reduction. Sage CRM is moderately priced and reports financial benefits with a focus on process efficiency and operational savings. Oracle requires a larger initial investment compared to Sage.

To learn more, read our detailed Oracle CRM vs. Sage CRM Report (Updated: April 2025).

Buyer's Guide

Oracle CRM vs. Sage CRM

April 2025

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Sage CRM

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 3.9% compared to the previous year. The mindshare of Sage CRM is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Samuel Benavides

Project Manager at Exis TI

Useful employee and client monitoring, reliable, and good online support database

I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"The solution is scalable."

"For the most part, the solution is straightforward."

"It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas."

More Oracle CRM pros

"The solution's technical support is fast to respond."

"The part I like the most is the reporting."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"It has been helpful for opportunity management and lease management."

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"We have found the solution to be stable."

"Sage CRM is flexible, customizable, and user-friendly."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

Cons

"I would like to see the UI improved ."

"The configuration requires a lot of technical intervention."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"Oracle CRM should improve in terms of AI capabilities and user interface design."

"The product is not intuitive."

"The performance could be better."

More Oracle CRM cons

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"Its user interface could be better."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"With regards to monitoring the transaction with alerts, it could be better."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"I would like Sage to improve their UI."

Pricing and Cost Advice

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The solution is expensive."

"It is not cheap. It is more suitable for big companies."

"The product's pricing is manageable and flexible."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

More Oracle CRM pricing and cost advice

"From an African perspective, the solution is relatively expensive."

"We have a yearly license."

"The product is expensive."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

University

12%

Government

11%

Computer Software Company

27%

Government

13%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Sage CRM?

The solution's technical support is fast to respond.

See all answers

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 32% of the time

SAP CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 10% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 100% of the time

More Sage CRM Competitors

Product Reports

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Oracle CRM

April 2025

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CRM

March 2025

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Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Oracle CRM vs. Sage CRM

April 2025

Free Report: Oracle CRM vs. Sage CRM

Find out what your peers are saying about Oracle CRM vs. Sage CRM and other solutions. Updated: April 2025.

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