Oracle CRM vs Sage CRM comparison

Oracle CRM and Sage CRM are two prominent players in the CRM software market. Oracle CRM has the advantage in terms of integration and scalability, while Sage CRM stands out for its user-friendly features and seamless Microsoft Office 365 integration.

Features: Oracle CRM offers comprehensive functionality across various business verticals, with robust integrations with Oracle E-Business ERP. Its cloud solutions facilitate cost reduction, flexibility, and customization, alongside strong analytics and reporting capabilities. Sage CRM emphasizes tracking staff communications and offers customizable workflows. Its integration with Microsoft Office 365 and notable reporting tools make it appealing to users.

Room for Improvement: Oracle CRM could benefit from enhancements in its interface and performance, as well as improved integration with other platforms like Salesforce. The learning curve requires simplification, and customer support needs better responsiveness. Sage CRM should improve its integration with email platforms and enhance its analytics tools. Attention to performance stability and UI modernization is needed.

Ease of Deployment and Customer Service: Oracle CRM provides diverse deployment options including on-premises, cloud, and hybrid solutions, offering global customer support despite some reports of delayed response times. Sage CRM supports both on-premises and cloud deployment, with generally positive but sometimes slower technical support. Oracle's variety offers deployment flexibility, while Sage's options ensure stability.

Pricing and ROI: Oracle CRM has a high pricing model targeting large enterprises, with opportunities for cost optimization through integrated solutions. Its ROI is recognized through efficiency and cost reduction. Sage CRM is moderately priced and reports financial benefits with a focus on process efficiency and operational savings. Oracle requires a larger initial investment compared to Sage.