Oracle CRM and Sage CRM are two prominent players in the CRM software market. Oracle CRM has the advantage in terms of integration and scalability, while Sage CRM stands out for its user-friendly features and seamless Microsoft Office 365 integration.
Features: Oracle CRM offers comprehensive functionality across various business verticals, with robust integrations with Oracle E-Business ERP. Its cloud solutions facilitate cost reduction, flexibility, and customization, alongside strong analytics and reporting capabilities. Sage CRM emphasizes tracking staff communications and offers customizable workflows. Its integration with Microsoft Office 365 and notable reporting tools make it appealing to users.
Room for Improvement: Oracle CRM could benefit from enhancements in its interface and performance, as well as improved integration with other platforms like Salesforce. The learning curve requires simplification, and customer support needs better responsiveness. Sage CRM should improve its integration with email platforms and enhance its analytics tools. Attention to performance stability and UI modernization is needed.
Ease of Deployment and Customer Service: Oracle CRM provides diverse deployment options including on-premises, cloud, and hybrid solutions, offering global customer support despite some reports of delayed response times. Sage CRM supports both on-premises and cloud deployment, with generally positive but sometimes slower technical support. Oracle's variety offers deployment flexibility, while Sage's options ensure stability.
Pricing and ROI: Oracle CRM has a high pricing model targeting large enterprises, with opportunities for cost optimization through integrated solutions. Its ROI is recognized through efficiency and cost reduction. Sage CRM is moderately priced and reports financial benefits with a focus on process efficiency and operational savings. Oracle requires a larger initial investment compared to Sage.
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
It could be improved with better quality for response time and empathy with the client's operations.
The AI feature needs improvement.
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.4% |
| Sage CRM | 0.4% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
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