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Oracle CX Sales vs Sage CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle CX Sales
Ranking in CRM
14th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Opportunity Management (6th), Sales Force Automation (5th)
Sage CRM
Ranking in CRM
27th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.5%, down from 2.9% compared to the previous year. The mindshare of Sage CRM is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Uday Kiran B - PeerSpot reviewer
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.
AkinolaOni - PeerSpot reviewer
A CRM with strong reporting features that we use across several departments at my organization
We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues where systems sometimes don't talk to each other. Other than that, I would like Sage to improve their UI.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The integration with other systems is easy."
"The analytics features in Oracle CX Sales are good."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"The solution integrates well."
"It covers sales very well."
"The lead and opportunity management features are valuable."
"It is stable and scalable, and their support has been very responsive."
"The part I like the most is the reporting."
"We have found the solution to be stable."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"Sage CRM is flexible, customizable, and user-friendly."
"The solution's technical support is fast to respond."
"It has been helpful for opportunity management and lease management."
"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."
 

Cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"The tool must allow developers to check logs."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"The interface of Oracle CX Sales could be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"I would like Sage to improve their UI."
"With regards to monitoring the transaction with alerts, it could be better."
"Its user interface could be better."
"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
 

Pricing and Cost Advice

"The price is reasonable."
"The product is pricey."
"The product pricing is reasonable compared to other solutions in the market."
"It's expensive, but worth the money."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"The solution is reasonably priced compared to other tools."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"We have a yearly license."
"From an African perspective, the solution is relatively expensive."
"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."
"The product is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
14%
Manufacturing Company
14%
Financial Services Firm
10%
Computer Software Company
29%
Government
12%
Manufacturing Company
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
What do you like most about Sage CRM?
The solution's technical support is fast to respond.
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
 

Also Known As

Oracle Sales Cloud
No data available
 

Overview

 

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Avis, Fuji Xerox, Formula 1
Find out what your peers are saying about Oracle CX Sales vs. Sage CRM and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.