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Oracle CX Sales vs Sage CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Oracle CX Sales enhances revenue, reduces costs, boosts team efficiency, and improves lead conversion with real-time data insights.
Sentiment score
8.0
Sage CRM offers high ROI with excellent accessibility and reporting, but some find its licensing costly compared to cheaper alternatives.
Forecast accuracy has significantly improved because managers have real-time insights into the pipeline.
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
It also reduced delays in reporting and forecasting decisions since teams were working from the same real-time data instead of manually compiling updates from different resources.
Ai/Data Analyst at CSD
I can quantify that my team is saving time by saying it feels like a ten out of nine because whatever dataset we require, we get from Oracle CX Sales.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Customer Service

Sentiment score
5.4
Oracle CX Sales is applauded for responsive support, usability, cost-effectiveness, despite some challenges with feature enhancements.
Sentiment score
7.4
Sage CRM customer service is effective, with highly-rated support and helpful resources, though response times can vary.
I decided on Oracle CX Sales specifically over other alternatives because it is easy to use, cost-effective, and has great technical support.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Scalability Issues

Sentiment score
6.5
Oracle CX Sales is scalable and popular for its performance, integration, flexibility, and growing potential compared to Salesforce.
Sentiment score
6.7
Sage CRM is scalable, contingent on team configuration, supporting 80 to 105 users with high user scalability ratings.
I rate scalability as ten out of ten because it is inherently scalable.
Sales Head - ICT Sector at a insurance company with 10,001+ employees
 

Stability Issues

Sentiment score
6.7
Oracle CX Sales is stable and reliable, but users note minor issues and suggest improvements, affecting overall satisfaction.
Sentiment score
8.4
Sage CRM is highly praised for its reliability and stability, with long-term users consistently rating it eight to nine out of ten.
The biggest friction point with Oracle CX Sales is that sometimes it goes down.
Chief Financial Officer at a healthcare company with 51-200 employees
 

Room For Improvement

Oracle CX Sales requires UI/UX enhancements and improved integration, performance, and customization to boost usability and user adoption.
Sage CRM requires interface enhancements, faster support, better reporting, improved integrations, and updated features for modernization and efficiency.
The biggest friction point or frustration I encountered with Oracle CX Sales is the complexity at times, especially when navigating deeper workflows or trying to customize reports and processes.
Ai/Data Analyst at CSD
If I could change one thing about Oracle CX Sales, it would be to remove the five-minute data delay so we could get real-time data by the second.
Chief Financial Officer at a healthcare company with 51-200 employees
The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency.
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
 

Setup Cost

Oracle CX Sales is costly but valued for features and security, with pricing levels and discounts available, compared to Salesforce.
Sage CRM is seen as cost-effective for enterprises but can be expensive, especially in Africa, with annual licensing fees.
 

Valuable Features

Oracle CX Sales streamlines sales processes with analytics, automation, mobile access, AI tools, and collaboration features for enhanced efficiency.
Sage CRM excels in customization, integration, and functionality, offering robust management, reporting, and scalability for enhanced customer and employee tracking.
Another key feature is lead and opportunity management, tracking leads from creation to conversion, managing the entire sales pipeline and deal stages, and performing sales forecasting, which helps predict revenue and track performance.
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
Oracle CX Sales significantly impacts the organization by improving approval workflows, reducing manual work, providing visibility of opportunities to management, streamlining sales processes, and enhancing quota forecasting.
Architect at a financial services firm with 501-1,000 employees
It also reduced manual reporting effort and made forecasting discussions more data-driven because the information was more organized and easier to access in real-time.
Ai/Data Analyst at CSD
 

Categories and Ranking

Oracle CX Sales
Ranking in CRM
14th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
19
Ranking in other categories
Opportunity Management (9th), Sales Force Automation (5th)
Sage CRM
Ranking in CRM
29th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of Oracle CX Sales is 1.0%, down from 2.5% compared to the previous year. The mindshare of Sage CRM is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle CX Sales1.0%
Sage CRM0.7%
Other98.3%
CRM
 

Featured Reviews

SF
Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
Integrated customer data has improved visibility and supports data driven sales decisions
The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency. Data migration issues arise when customer data comes from multiple systems, leading to duplicates, incomplete, or inconsistent records that need to be cleaned. Additionally, the integration complexity of connecting with ERP, marketing, and other enterprise applications requires ensuring real-time synchronization, addressing varying business needs, and reaching agreement during workshops can take time. Change management is also challenging, as users often resist change and require additional communication and training to stabilize processes. If I could change one thing about Oracle CX Sales to make my workflow easier, it would be to simplify some of the configuration and customization projects. While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity. I would also simplify the user interface to enhance the experience for occasional users, as new users sometimes need additional training.
VK
Deputy Manager - IT at Nidec Corporation
Useful to access data anytime and helpful in generating reports quickly
Speaking about the product's ability to improve sales processes, I would say that even though the tool offers project management capabilities along with ERP functionalities, my company doesn't use it for project management or HR-related areas. My company majorly uses the tool for finance, logistics, and inventory control. I haven't had the need for my company to not integrate the tool with other products. Though my company uses the product separately, we can export Sage CRM into Excel, after which the data can be integrated with other software products. Though the tool can be integrated with other products, my company doesn't do it because Sage CRM is enough for us. The analytical reporting part of the business product is good. The analytical reporting part of the product is used for financial years, along with the profit and loss reports and inventory reports. For the sales part in our company, we use the analytical reports generated by the product to help the sales people in a region-wise, sales-wise and product-wise manner. In my company, one of the teams will be changing from Sage CRM to Microsoft Dynamics. I recommend the product to others who plan to use it, especially since it is a tool suitable for medium-sized companies and not for enterprise-sized businesses. Medium-sized companies can use the product since it is an economical and reliable tool. I rate the tool a nine out of ten.
report
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Top Industries

By visitors reading reviews
Construction Company
16%
Manufacturing Company
9%
Outsourcing Company
9%
Financial Services Firm
9%
Construction Company
23%
Manufacturing Company
13%
Comms Service Provider
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise13
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise2
 

Questions from the Community

What needs improvement with Oracle CX Sales?
The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run...
What is your primary use case for Oracle CX Sales?
My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizatio...
What advice do you have for others considering Oracle CX Sales?
For someone considering Oracle CX Sales who has a workflow similar to mine, I would advise focusing on strong lead and opportunity management, the Customer 360 view, AI-driven forecasting and insig...
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
What is your primary use case for Sage CRM?
We use the product for managing leads and cases. It helps us track cases through customizable workflows and efficiently handle lead tracking.
 

Comparisons

 

Also Known As

Oracle Sales Cloud
No data available
 

Overview

 

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Avis, Fuji Xerox, Formula 1
Find out what your peers are saying about Oracle CX Sales vs. Sage CRM and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.