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Oracle CX Sales vs Sage CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle CX Sales
Ranking in CRM
14th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Opportunity Management (7th), Sales Force Automation (6th)
Sage CRM
Ranking in CRM
32nd
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 3.0% compared to the previous year. The mindshare of Sage CRM is 0.4%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Oracle CX Sales1.1%
Sage CRM0.4%
Other98.5%
CRM
 

Featured Reviews

Uday Kiran B - PeerSpot reviewer
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.
Samuel Benavides - PeerSpot reviewer
Useful employee and client monitoring, reliable, and good online support database
I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The analytics features in Oracle CX Sales are good."
"It is stable and scalable, and their support has been very responsive."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"The solution integrates well."
"Stability depends on the implementation, but overall, it's quite high."
"the Oracle CX Sales Eloqua module is very useful."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"We have found the solution to be stable."
"Sage CRM is flexible, customizable, and user-friendly."
"It has been helpful for opportunity management and lease management."
"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."
"The part I like the most is the reporting."
"The solution's technical support is fast to respond."
 

Cons

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"They've been lacking in creating customization from scratch and in sales."
"The interface of Oracle CX Sales could be more user-friendly."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"The tool must allow developers to check logs."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"I would like Sage to improve their UI."
"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."
"Its user interface could be better."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"With regards to monitoring the transaction with alerts, it could be better."
 

Pricing and Cost Advice

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"The product is pricey."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"It's expensive, but worth the money."
"The solution is reasonably priced compared to other tools."
"The product pricing is reasonable compared to other solutions in the market."
"The price is reasonable."
"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
"We have a yearly license."
"From an African perspective, the solution is relatively expensive."
"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."
"The product is expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Computer Software Company
12%
Financial Services Firm
10%
University
8%
Computer Software Company
28%
Comms Service Provider
10%
Government
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise12
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise2
 

Questions from the Community

What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
What do you like most about Sage CRM?
The solution's technical support is fast to respond.
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
 

Also Known As

Oracle Sales Cloud
No data available
 

Overview

 

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Avis, Fuji Xerox, Formula 1
Find out what your peers are saying about Oracle CX Sales vs. Sage CRM and other solutions. Updated: September 2025.
867,370 professionals have used our research since 2012.