OpenText Real User Monitoring vs Zabbix comparison

OpenText Real User Monitoring

Read 107 Zabbix reviews

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5,166 Comparison Views

95% willing to recommend

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Zabbix compete in the performance monitoring category. OpenText Real User Monitoring stands out for its ease of deployment and intuitive user-focused metrics, while Zabbix excels in its comprehensive monitoring capabilities and robust feature set.

What features are offered by OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring is valued for tracking real-time user interactions, ensuring accurate performance insights, and providing a user-focused approach. Zabbix offers broad monitoring capabilities, including network, server, and application performance, making it highly versatile.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Zabbix?

Users suggest that OpenText Real User Monitoring could enhance integration options with other tools, improve broader compatibility, and offer more advanced configuration support. Conversely, Zabbix users note a need for better documentation, easier setup, and improved customer service.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring is praised for its smooth installation process and responsive customer support. Zabbix requires more time for deployment due to its detailed configuration needs but benefits from a strong community support system.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring's pricing structure is appreciated for delivering good ROI through efficient user data analysis. Zabbix is noted for its cost-effectiveness and substantial ROI from comprehensive monitoring at a lower expense.

To learn more, read our detailed OpenText Real User Monitoring vs. Zabbix Report (Updated: July 2025).

OpenText Real User Monitoring vs. Zabbix

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

107

Ranking in other categories

Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Zabbix is 3.7%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The reporting feature is good for us."

"With the solution, you can easily access any issues in your infrastructure."

"It is a good product."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"Real User Monitor has improved our productivity."

"The technical support is good at resolving issues."

More OpenText Real User Monitoring pros

"Dashboard and the customization of the items and triggers are the most valuable features."

"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."

"The most valuable feature is monitoring."

"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."

"There are lots of great features and functionality within the solution."

"The integration with third-party tools and the alerts are most valuable."

"The most valuable feature is service assurance."

"Health and communication links availability."

More Zabbix pros

Cons

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"We would like to see support for non-Windows environments."

"This technology is considered to be older."

"The product needs more R&D to make it easier and more compatible with other software."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"The solution's technical support presents a lot of issues with too many delays."

More OpenText Real User Monitoring cons

"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."

"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."

"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."

"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."

"We had some scalability issues with a large number of nodes."

"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."

"The reports are not great and should be improved."

"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."

More Zabbix cons

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"The tool's licensing is good."

"We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license."

"My manager is very happy because it doesn't cost anything."

"It is free, which allows us to reduce costs."

"The tool's licensing costs are yearly."

"Zabbix is a free solution but the support contact costs money."

"Its licensing is fair. It seems to be much cheaper than others."

"It is a true open-source solution, so there are no licensing costs."

More Zabbix pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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865,384 professionals have used our research since 2012.

Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Government

10%

Manufacturing Company

10%

Performing Arts

Energy/Utilities Company

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

We didn't use the commercial version. We used the free version.

What needs improvement with Zabbix?

I think it's the best solution for monitoring. I don't know any better.

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Product Reports

OpenText Real User Monitoring

August 2025

Download OpenText Real User Monitoring product report

Download Zabbix product report

July 2025

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

Avea, Maccabi Healthcare Services, TEB

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba