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OpenText Real User Monitoring vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
108
Ranking in other categories
Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. The mindshare of Zabbix is 2.3%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Zabbix2.3%
OpenText Real User Monitoring0.7%
Other97.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…
KamranBhatti - PeerSpot reviewer
Network Engineer at a computer software company with 11-50 employees
Helps reduce response time but has room to improve customization complexity
We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most useful feature of this solution is tracking, where the application's traffic is monitored, analyzed, and presented as a live session of that particular user so that, for example, everything you do in a bank application transaction can be tracked by the application."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The most valuable feature is application performance monitoring."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"Real User Monitor has made it easier to drill down and see how users connect to and use our website."
"The technical support is good at resolving issues."
"We found this to be a stable product."
"The Micro Focus technical support is quite good."
"The template system in Zabbix is very beneficial as it saves time in configuration."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"The most valuable aspect of this solution is the fact that it is enterprise-level, scalable, and free."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"We have found that Zabbix is more easy to use than other applications."
"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"When you learn how to work with it, you will love it."
 

Cons

"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"Some issues with login errors."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"I would like for this solution to be more cloud-friendly."
"Look and feel."
"The low discovery functionality is still very young so this feature has a lot of room for improvement."
"The reporting is lacking because this is an open-source tool, and nowadays, management's expectation is that the reports should be of high quality and every information should be presented in a concise manner."
"They need to improve the APM solution, the Application Management solution."
"Zabbix does not draw automatic mapping of the network, this is something they should add in the future."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"The user interface could be a bit better. They could update it a bit."
 

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"It's an open-source solution that can be used free of charge."
"The tool's licensing costs are yearly."
"Zabbix is an open-source tool, and it's free to use."
"The solution is open source so is free."
"There is a license required for this solution and we pay annually for our license."
"If you have 20,000 hosts, the support costs around €95,000 for a year."
"This is an open-source solution that can be used free of charge."
"The solution is free. However, many open-sourced tools start out free but eventually start charging."
report
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885,376 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Construction Company
12%
Government
9%
Performing Arts
8%
Manufacturing Company
8%
Computer Software Company
12%
Financial Services Firm
9%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise23
Large Enterprise34
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What is your experience regarding pricing and costs for Zabbix?
I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...
What needs improvement with Zabbix?
The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about OpenText Real User Monitoring vs. Zabbix and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.