OpenText Real User Monitoring vs Zabbix comparison

OpenText Real User Monitoring

Read 107 Zabbix reviews

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4,663 Comparison Views

95% willing to recommend

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Zabbix compete in the performance monitoring category. OpenText Real User Monitoring stands out for its ease of deployment and intuitive user-focused metrics, while Zabbix excels in its comprehensive monitoring capabilities and robust feature set.

What features are offered by OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring is valued for tracking real-time user interactions, ensuring accurate performance insights, and providing a user-focused approach. Zabbix offers broad monitoring capabilities, including network, server, and application performance, making it highly versatile.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Zabbix?

Users suggest that OpenText Real User Monitoring could enhance integration options with other tools, improve broader compatibility, and offer more advanced configuration support. Conversely, Zabbix users note a need for better documentation, easier setup, and improved customer service.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring is praised for its smooth installation process and responsive customer support. Zabbix requires more time for deployment due to its detailed configuration needs but benefits from a strong community support system.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring's pricing structure is appreciated for delivering good ROI through efficient user data analysis. Zabbix is noted for its cost-effectiveness and substantial ROI from comprehensive monitoring at a lower expense.

To learn more, read our detailed OpenText Real User Monitoring vs. Zabbix Report (Updated: September 2025).

OpenText Real User Monitoring vs. Zabbix

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

107

Ranking in other categories

Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. The mindshare of Zabbix is 3.2%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Zabbix	3.2%
OpenText Real User Monitoring	0.4%
Other	96.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the solution, you can easily access any issues in your infrastructure."

"Very easy to implement."

"The reporting feature is good for us."

"The technical support is good at resolving issues."

"The most valuable feature is application performance monitoring."

"It offers near-real-time analytics, which is helpful."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

More OpenText Real User Monitoring pros

"It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."

"The calculations part is the most valuable."

"The integration with third-party tools and the alerts are most valuable."

"Zabbix is both stable and scalable."

"It can send messages to our ticketing system."

"The most valuable feature is monitoring."

"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."

"It provides high scalability, alerting, notification, templating, and end-to-end security."

More Zabbix pros

Cons

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Some issues with login errors."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"We would like to see support for non-Windows environments."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"The solution's technical support presents a lot of issues with too many delays."

More OpenText Real User Monitoring cons

"Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need."

"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."

"I would like for this solution to be more cloud-friendly."

"The solution needs to add features for finding loopholes or problems and their root causes."

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"The server monitoring could be better."

"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."

"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."

More Zabbix cons

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"It is a true open-source solution, so there are no licensing costs."

"It is reasonable."

"Zabbix is an open-source tool, and it's free to use."

"This is an open-source solution that can be used free of charge."

"Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed."

"This solution is completely open-source, so it is quite affordable."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."

"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."

More Zabbix pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Manufacturing Company

13%

Computer Software Company

11%

Performing Arts

11%

Government

Computer Software Company

15%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	53
Midsize Enterprise	23
Large Enterprise	34

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

If you want to save costs, you can use Zabbix.

What needs improvement with Zabbix?

The reporting is lacking because this is an open-source tool, and nowadays, management's expectation is that the reports should be of high quality and every information should be presented in a con...

OpenText SiteScope vs OpenText Real User Monitoring

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Product Reports

OpenText Real User Monitoring

Download OpenText Real User Monitoring product report

Download Zabbix product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

Avea, Maccabi Healthcare Services, TEB

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

OpenText Real User Monitoring vs. Zabbix