OpenText Real User Monitoring vs Splunk AppDynamics comparison

OpenText Real User Monitoring vs. Splunk AppDynamics

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk AppDynamics

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

249

Ranking in other categories

IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (1st), Container Monitoring (3rd)

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk AppDynamics is 4.6%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

Gyanesh Rahatekar

Back office at Reliance Industries Ltd

Application performance management and error resolution improved with data-driven insights

Dynatrace has multiple functions compared to Splunk AppDynamics, so Splunk AppDynamics should add those functions, which are not available as of now. Dynatrace has a universal agent that collects all information related to their CI, and if one CI has multiple languages, then there is no need to instrument multiple agents. However, Splunk AppDynamics requires multiple agents; if I have one server with multiple applications in different languages, then I need to instrument different agents for each application. Splunk AppDynamics should work with Dynatrace with one single universal agent that works with all application languages, eliminating the need for multiple implementations.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is good at resolving issues."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"Very easy to implement."

"The reporting feature is good for us."

"It is a good product."

"With the solution, you can easily access any issues in your infrastructure."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The most valuable feature is application performance monitoring."

More OpenText Real User Monitoring pros

"The solution offers great visibility that allows you to track where errors originated."

"This solution not only provides answers but also provides sensor data. This allows us to quickly resolve issues that developers may take a long time to solve."

"The best features of AppDynamics would be the code application monitoring capabilities."

"The flow map is very valuable to us. Before we installed APM, we had no idea how our application looked."

"We can view the server activities, including issues in the process, with a single click."

"Being able to install it on-prem and monitor our on-prem infrastructure is important for us... Most of our infrastructure is on-prem. We have highly scalable systems and AppDynamics will help us monitor our load on-prem. Our systems range from simple to the most complex and it gives us the visibility across transactions, in one dashboard."

"Once you get past installation, AppDynamics is highly stable and we get good results."

"The product provides a nice end-user experience."

More Splunk AppDynamics pros

Cons

"Some issues with login errors."

"The solution's technical support presents a lot of issues with too many delays."

"This technology is considered to be older."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"We would like to see support for non-Windows environments."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

More OpenText Real User Monitoring cons

"The interface and user experience could be better."

"Application Analytics' performance in pure and native cloud environments could be improved."

"It needs strengthening in the database tiers."

"If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily."

"The main concern is the extensions and their documentation, particularly for the installation of Azure app services. It is lacking some documentation, which is why we are always with the AppDynamics team for support to get the details."

"Additional support for NextGen mobile platforms also needs to be high in the roadmap prioritizations"

"I think I would like to see a better way to deploy and upgrade the machine agents that we use. Currently, we have to use SCCM, and that might just be our environment with the customer."

"Product-wise, everything is good, but the main concern is the extensions and their documentation, particularly for the installation of Azure app services."

More Splunk AppDynamics cons

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"I would like more flexible pricing: A pay-per-use model, rather than just a fixed-price model."

"My understanding is that the price of this solution is quite high, compared to other products."

"We buy the platform's yearly subscription."

"AppDynamics is priced on the higher side."

"The pricing of the solution is reasonable for what features you receive."

"The cost is prohibitive."

"The licensing scheme is very complex. They need to make it easier."

"There is a license for the solution and we paid approximately $2,000. There is also an additional cost above the standard license which cost us approximately $3,000."

More Splunk AppDynamics pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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864,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

13%

Energy/Utilities Company

10%

Financial Services Firm

10%

Educational Organization

Financial Services Firm

29%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit

Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...

What do you like most about AppDynamics?

The solution saves time and cost.

OpenText SiteScope vs OpenText Real User Monitoring

Comparisons

Compared 60% of the time

New Relic vs OpenText Real User Monitoring

Compared 40% of the time

More OpenText Real User Monitoring Competitors

Dynatrace vs Splunk AppDynamics

Compared 14% of the time

Datadog vs Splunk AppDynamics

Compared 9% of the time

Splunk Enterprise Security vs Splunk AppDynamics

Compared 8% of the time

New Relic vs Splunk AppDynamics

Compared 8% of the time

Grafana vs Splunk AppDynamics

Compared 5% of the time

More Splunk AppDynamics Competitors

Product Reports

OpenText Real User Monitoring

Download OpenText Real User Monitoring product report

Splunk AppDynamics

Download Splunk AppDynamics product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk AppDynamics enhances application performance monitoring with advanced diagnostics and real-time insights, offering seamless end-to-end transaction tracking and infrastructure visibility.

AppDynamics provides critical tools for businesses to analyze application behavior and performance. Through innovative features like transaction snapshot analysis and adaptable dashboards, users can quickly identify and address issues, ensuring high levels of system uptime and efficiency. It is designed to support complex environments including Kubernetes and AWS, enhancing user experience by detecting performance issues early. Despite needing improvements in network monitoring and integration, it remains a robust option for tracking application health.

What are the key features of AppDynamics?

Real-time Performance Monitoring: Offers immediate insights into application behavior.
Business Transaction Tracking: Tracks transactions from start to finish for bottleneck identification.
JVM Memory Monitoring: Provides detailed JVM metrics and memory use information.
Deep-dive Diagnostics: Enables in-depth analysis of code and stack traces.
Adaptable Dashboards: Customizable views for better data interpretation.

How does AppDynamics benefit users?

Improved Incident Resolution: Faster problem detection and solution implementation.
Enhanced Application Performance: Real-time monitoring optimizes system operations.
Comprehensive Visibility: Provides a full view of application infrastructure.
Informed Decision Making: Detailed analytics guide performance improvements.
Customer Satisfaction: Enhances user experience through faster issue resolutions.

In industries like financial services and e-commerce, AppDynamics facilitates performance tracking across distributed systems, optimizing infrastructure to meet consumer demands. It excels in environments needing precise transaction monitoring and is pivotal in delivering high value and satisfaction.

Splunk

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

OpenText Real User Monitoring vs. Splunk AppDynamics