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OpenText Real User Monitoring vs Splunk AppDynamics comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #47 with an average rating of 7.7, while Splunk is ranked #3 with an average rating of 8.3. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 4.6% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 91% of Splunk users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 447 Views
  • 247 Comparison Views
58% willing to recommend
Splunk AppDynamics
Read 249 Splunk AppDynamics reviews
  • 11,994 Views
  • 6,408 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on May 11, 2025

OpenText Real User Monitoring and Splunk AppDynamics compete in the field of real user monitoring, with Splunk AppDynamics having the upper hand for its extensive feature set that provides a robust monitoring solution for complex environments.

Features: OpenText Real User Monitoring includes straightforward data collection, comprehensive user behavior insights, and efficient metrics tracking. Splunk AppDynamics provides powerful analytics, advanced alert settings, and deep platform integration.

Room for Improvement: OpenText Real User Monitoring could enhance its data analytics and expand its feature set for more complex environments. Simplifying integration processes could also improve its appeal. Splunk AppDynamics could reduce its deployment complexity, optimize resource usage, and provide more budget-friendly pricing options.

Ease of Deployment and Customer Service: Splunk AppDynamics requires a detailed deployment process but is supported by an extensive support infrastructure. OpenText Real User Monitoring offers faster deployment with practical customer service, appealing to users seeking quick and simple solutions.

Pricing and ROI: OpenText Real User Monitoring is known for competitive setup costs, offering quick ROI for budget-constrained businesses. Splunk AppDynamics, while costlier upfront, often justifies its price with enhanced ROI through its detailed data analytics and superior capabilities.

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To learn more, read our detailed OpenText Real User Monitoring vs. Splunk AppDynamics Report (Updated: June 2025).
Buyer's Guide
OpenText Real User Monitoring vs. Splunk AppDynamics
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Splunk AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
249
Ranking in other categories
IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (1st), Container Monitoring (3rd)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk AppDynamics is 4.6%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Read full review
Gyanesh Rahatekar - PeerSpot reviewer
Application performance management and error resolution improved with data-driven insights
Dynatrace has multiple functions compared to Splunk AppDynamics, so Splunk AppDynamics should add those functions, which are not available as of now. Dynatrace has a universal agent that collects all information related to their CI, and if one CI has multiple languages, then there is no need to instrument multiple agents. However, Splunk AppDynamics requires multiple agents; if I have one server with multiple applications in different languages, then I need to instrument different agents for each application. Splunk AppDynamics should work with Dynatrace with one single universal agent that works with all application languages, eliminating the need for multiple implementations.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"Real User Monitor has improved our productivity."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The reporting feature is good for us."
"It offers near-real-time analytics, which is helpful."
"The technical support is good at resolving issues."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"Very easy to implement."
More OpenText Real User Monitoring pros
"Provides good overall application performance and transaction errors."
"There are many features that are very valuable to us, but the ability to monitor the status of the users' experience in real-time is one of them."
"The most valuable feature is the ability to take a report, and in particular, a visual, and link it to actual application performance and then the consequences. This means you can show how an incident or action has an effect on the business."
"The solution saves time and cost."
"Immediately allows you to see the relationships between the different nodes."
"The good thing with AppDynamics Databases is that it will give you a pretty good overview of the data, all the database-like tables, long-running queries, jobs running on the databases, and the queries that are taking more time. So, it's at a deeper level with all the database functionalities, and you will get that information. So, it's a pretty good tool in that sense."
"I like how the AppDynamics dashboard portrays the information flows. When a task is executed, various flows between different applications and databases happen in the background. The dashboard is intuitive and helps visualize the connections, the directions of the flow, and the information related to these specific sessions."
"That visual representation’s been really good, also the overhead that AppDynamics creates is quite small. We've tried Dynatrace in the past. Some of the applications didn't work as well with Dynatrace."
More Splunk AppDynamics pros
 

Cons

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The solution's technical support presents a lot of issues with too many delays."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"The product needs more R&D to make it easier and more compatible with other software."
"We would like to see support for non-Windows environments."
"This technology is considered to be older."
More OpenText Real User Monitoring cons
"The challenge in the installation is that you have to configure a lot of things manually. The way you install and configure it is not straightforward."
"The cost element is an issue. I can't expect the company to change its way of work. However, given the fact that we earn and do all our business in South African Rand, I would prefer to buy in Rand as opposed to the American dollar or British pound."
"I would like the solution to be more customizable to meet our client's requirements."
"What could be improved in AppDynamics Browser Real-User Monitoring is for the synthetic jobs or synthetic agents, in particular, you can't do a lot of tests with just one agent. You have to install a lot of agents if you want to do more tests, so this is an area for improvement in the solution. Another area for improvement in AppDynamics Browser Real-User Monitoring is that you're only able to see basic metrics in the absence of server or database visibility. For the SaaS version of AppDynamics Browser Real-User Monitoring, my team just downloaded then installed the extension in an application in Azure to see the application on the controller, so if this can be done in the on-premise version of the solution as well, without needing to install the agent on the machine, then it would make AppDynamics Browser Real-User Monitoring better. Currently, the .NET agent consumes the CPU or memory and clients usually raise this issue with my team, so it would be good if the on-premises version doesn't require agent installation on the machine. Another functionality I'd like to see in the next release of AppDynamics Browser Real-User Monitoring is for it to receive updates from the file config without needing to reset IIS because right now when you do a modification in IIS, you have to restart IIS. When you add a service to the agent config, you have to restart IIS. For the product server, it's not possible to reset IIS after you make changes to the config file, so if this could be improved, then it would make AppDynamics Browser Real-User Monitoring a better solution."
"There needs to be an option to capture all the sessions for all the users, not just samplings."
"I could not find a user-friendly interface for querying, and analytics sometimes gives the wrong results...I feel that analytics could have been better in searching and running the analytical queries."
"This product has an issue with initial lag upon opening that we would like to see improved."
"SQL statement monitoring"
More Splunk AppDynamics cons
 

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"The pricing is quite comparable to similar solutions in the market. All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage."
"There were no added costs in addition to the standard licensing fees."
"We find its pricing reasonable and competitive. After it was acquired by Cisco, we found it acceptable."
"Take into consideration what you get for specific pricing models and how much it costs to add on things you may need later.​"
"The cost is prohibitive."
"One of the main downsides to the solution is its cost."
"There is a license needed to use the solution and it is expensive. The licensing model needs to improve."
"AppDynamics offers a yearly basis license."
More Splunk AppDynamics pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Government
9%
Real Estate/Law Firm
8%
Energy/Utilities Company
8%
Educational Organization
34%
Financial Services Firm
20%
Computer Software Company
11%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
See all answers
What do you like most about AppDynamics?
The solution saves time and cost.
See all answers
 

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Compared 8% of the time
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Compared 7% of the time
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Compared 5% of the time
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Product Reports

Buyer's Guide
OpenText Real User Monitoring
May 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
Splunk AppDynamics
May 2025
Splunk AppDynamics reportDownload Splunk AppDynamics product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk AppDynamics enhances application performance monitoring with advanced diagnostics and real-time insights, offering seamless end-to-end transaction tracking and infrastructure visibility.

AppDynamics provides critical tools for businesses to analyze application behavior and performance. Through innovative features like transaction snapshot analysis and adaptable dashboards, users can quickly identify and address issues, ensuring high levels of system uptime and efficiency. It is designed to support complex environments including Kubernetes and AWS, enhancing user experience by detecting performance issues early. Despite needing improvements in network monitoring and integration, it remains a robust option for tracking application health.

What are the key features of AppDynamics?
  • Real-time Performance Monitoring: Offers immediate insights into application behavior.
  • Business Transaction Tracking: Tracks transactions from start to finish for bottleneck identification.
  • JVM Memory Monitoring: Provides detailed JVM metrics and memory use information.
  • Deep-dive Diagnostics: Enables in-depth analysis of code and stack traces.
  • Adaptable Dashboards: Customizable views for better data interpretation.
How does AppDynamics benefit users?
  • Improved Incident Resolution: Faster problem detection and solution implementation.
  • Enhanced Application Performance: Real-time monitoring optimizes system operations.
  • Comprehensive Visibility: Provides a full view of application infrastructure.
  • Informed Decision Making: Detailed analytics guide performance improvements.
  • Customer Satisfaction: Enhances user experience through faster issue resolutions.

In industries like financial services and e-commerce, AppDynamics facilitates performance tracking across distributed systems, optimizing infrastructure to meet consumer demands. It excels in environments needing precise transaction monitoring and is pivotal in delivering high value and satisfaction.

Splunk
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Buyer's Guide
OpenText Real User Monitoring vs. Splunk AppDynamics
June 2025
Free Report: OpenText Real User Monitoring vs. Splunk AppDynamics
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