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Dynatrace vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
348
Ranking in other categories
Log Management (10th), Mobile APM (2nd), Container Monitoring (1st), AIOps (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 10.2%, down from 13.0% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helps to improve code efficiency and has quicker performance analysis."
"We use it, in many instances, to find the root cause in production."
"Dynatrace helps to build business and non-business dashboards and the appropriate alarming on mail groups."
"I would rate the technical support very well. They work with the inside their development teams to get us the best answer, as much as possible."
"PurePath view of methods and the call stack are extremely valuable for troubleshooting and performance review."
"We obtained a better insight into our environment and consolidated a lot of our old apps into one app."
"We spend less time on troubleshooting issues since Dynatrace proactively informs us of an impending bottle neck."
"The most valuable feature is the ability to perform synthetic checks for monitoring sites using click paths."
"The technical support is good at resolving issues."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"It is a good product."
"The reporting feature is good for us."
"Very easy to implement."
"It offers near-real-time analytics, which is helpful."
"The most valuable feature is application performance monitoring."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
 

Cons

"The flexibility when it comes to integrating with other tools is very low."
"They need a capability similar to Tealeaf where you can actually view what the consumer is doing and record the sessions. That is the biggest missing element."
"​Configuring nodes and agents should be more like plug and play."
"I would like to see internal synthetic tests in the next release, which is already on the roadmap.​"
"Our main problems have been that it has a high learning curve to it. I've used it for about three years now and I'm still learning it. There are some videos and there is some documentation out there, but it still requires you to delve into the tool to learn it. A little bit more comprehensive self-paced training would help."
"Cloud monitoring is insufficient. We would prefer Dynatrace to make more partnerships with major cloud applications like Salesforce, C4C, etc."
"A role-based view and a Python monitoring tool would make a simple user interface more usable."
"We have some issues with react user sessions."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"This technology is considered to be older."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"We would like to see support for non-Windows environments."
"Some issues with login errors."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The solution's technical support presents a lot of issues with too many delays."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
 

Pricing and Cost Advice

"It is quite expensive for startups."
"Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."
"We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit."
"From what I have heard in the company, Dynatrace is expensive."
"The pricing and licensing are very expensive."
"There was also some complexity in the adoption rate of it because of how costly the licensing is."
"We are buying more licenses, because we are seeing more value."
"​I would recommend doing a PoC."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Government
7%
Manufacturing Company
13%
Energy/Utilities Company
10%
Financial Services Firm
10%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Dynatrace vs. OpenText Real User Monitoring and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.