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2019-11-04T06:14:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering Micro Focus Real User Monitor?

If you were talking to someone whose organization is considering Micro Focus Real User Monitor, what would you say?

How would you rate it and why? Any other tips or advice?

3
PeerSpot user
3 Answers
BoykoVasilev - PeerSpot reviewer
IT Specialist at a financial services firm with 5,001-10,000 employees
Real User
2020-09-06T08:04:00Z
06 September 20

I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain. Compared to all of the other solutions, Micro Focus is out of date. In summary, the design is very, very old and it is not the future for us. If you have an old-fashioned infrastructure with data center servers then this is a good solution for you. You can deploy RUM, connect it to the switch, configure the switch, and it works well. However, if you are a modern company and want to monitor cloud services, it is really hard to do. Essentially, it is not the right solution in that case. For people who don't use virtualization, it might be perfect. I would rate this solution a two out of ten.

Cung Phuong - PeerSpot reviewer
ITSM Solution Consultant at HPT Vietnam
MSP
2020-07-05T09:37:53Z
05 July 20

My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future. Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers. I would rate this solution an eight out of ten.

MS
CEO at a tech services company with 51-200 employees
Real User
2019-11-04T06:14:00Z
04 November 19

I would go one step back. I would like them to consider the overall holistic solution they have chosen. If they're choosing the end-to-end infrastructure management solution also from Micro Focus, then they need to identify what APM functionality they are really looking for. They should get the POC done for those functionalities in their own environment for the Micro Focus APM solution. If they are satisfied, they should go for it. Otherwise, they should not. If it is a standalone solution, however, I would not recommend Micro Focus. A standalone APM should be ideally considered. On a scale of one to ten, Micro Focus APM is not more than five.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 06, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 1 answer
BoykoVasilev - PeerSpot reviewer
IT Specialist at a financial services firm with 5,001-10,000 employees
06 September 20
The price is approximately €30,000 ($35,500 USD) for the enterprise edition.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 09, 2019
People like you are visiting IT Central Station to learn about APM for their company. Who uses APM? What are the use cases? There's a lot of hype from vendors in this market. Thanks for helping your peers cut through vendor hype and make the best decision.
2 out of 12 answers
RA
Director - AVM Engineering at Cognizant
08 July 19
APM is being used by many groups: a) Support team – To identify the problems before they happen and take corrective actions. b) Infra team – To maintain the high availability SLA for their servers/services. c) Business/Functional team – Business KPIs are a good indicator of an underlying problem. d) CIO/CEO Dashboard to see how their Apps/Systems are behaving and what is the end user experience.
SK
Associate General Manager at HCL Technologies
08 July 19
Companies and people who want to know how their applications are performing, how the users are experiencing the applications, where the bottlenecks are, want to reduce the MTTR and MTTI, reduce the noise, stop the blame game use APM. Use cases: - Transaction Monitoring - User Performance - User behaviour analytics - JVM/CLR monitoring - Remote Calls Monitoring - Middleware Monitoring - Business KPIs monitoring etc. There are great uses of APM products depending on what are your requirements are.
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