2017-09-28T13:54:00Z

What is your experience regarding pricing and costs for Zabbix?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
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PeerSpot user
48 Answers
Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Real User
ExpertModerator
2021-08-07T02:18:27Z
Aug 7, 2021

There is a license cost. 


You pay for the support and professional services. Getting such a service helps implement Zabbix with the best practice and upgrade's in the future. 


Unlike other tools, you don't worry about the number of devices being monitored as this is free with Zabbix

Search for a product comparison
KK
Manager, Network Administration at a consumer goods company with 11-50 employees
Real User
Top 20
2023-04-25T13:16:00Z
Apr 25, 2023

Zabbix is an open-source tool, and it's free to use.

Venkatesh Koppula - PeerSpot reviewer
Tech Specialist at a tech services company with 51-200 employees
Real User
Top 5
2023-04-20T04:21:28Z
Apr 20, 2023

My company makes payments to Zabbix regularly, but I am not sure.

AP
Software Maintenance Engineer at a tech services company with 10,001+ employees
Real User
2023-02-20T12:37:01Z
Feb 20, 2023

This solution is open-source and free to use.

Volkan Yirik - PeerSpot reviewer
Deputy General Manager at İdea Teknoloji
Real User
2023-01-26T17:43:22Z
Jan 26, 2023

It is open-source, but you can buy official Zabbix support. I will purchase this for my customers upon request.

Patrice Delavictoire - PeerSpot reviewer
Managing Partner at a tech services company with 51-200 employees
Real User
Top 10
2022-12-29T15:09:00Z
Dec 29, 2022

Zabbix is an open-source solution, and there aren't any additional costs.

Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
706,775 professionals have used our research since 2012.
ASM Naushad Alam - PeerSpot reviewer
Network Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
2022-12-16T16:42:33Z
Dec 16, 2022

The solution is open source so it is free.

Matthieu Bouthors - PeerSpot reviewer
Sales Engineer Southern Europe at Netskope
Real User
Top 10
2022-11-21T11:29:03Z
Nov 21, 2022

This is an open-source product, which makes it free to use.

UW
Senior Consultant at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
2022-10-24T10:09:44Z
Oct 24, 2022

The solution is an open-source product. We are using that version and have yet to purchase a license, which we may do further down the line - maybe a year for now.

GM
SOC Expert at a computer software company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2022-02-17T16:13:07Z
Feb 17, 2022

We have about 100 active licenses, however, I don't have many other details beyond that in terms of licensing and costs. My understanding is that the pricing is okay.

BY
Software Specialist at NTT Thailand
Real User
2022-02-11T16:05:20Z
Feb 11, 2022

Zabbix is a free solution but the support contact costs money. The license for DX Spectrum is expensive.

AA
Information Technology Infrastructure Manager at Acino
Real User
2022-02-09T15:54:11Z
Feb 9, 2022

We pay the subscription for support by year.

AK
System Architect at a tech services company with 51-200 employees
Real User
Top 20
2022-01-26T15:37:00Z
Jan 26, 2022

I'm surprised that Ubuntu Linux has a paid license, even some supporting stuff included. We don't use the paid version, we only use the common edition.

AC
Senior Contractor at Capgemini
Real User
Top 20
2022-01-12T16:57:41Z
Jan 12, 2022

This is an open-source solution that can be used free of charge. Support is something that you have to pay extra for.

WC
CTO at Conscia
Real User
2021-12-27T19:50:00Z
Dec 27, 2021

We buy the solution yearly. I'm not very aware of what the actual pricing and the licensing are, however, I know that for extra features, there is a possibility to buy a little bit more.

AM
Network Engineer at a tech services company with 51-200 employees
Real User
2021-12-08T06:45:25Z
Dec 8, 2021

Zabbix and Grafana are both open source products, we only needed to go to their website and download the application and we began to use them. The solutions are free.

RW
Regional Head at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
2021-12-01T09:58:51Z
Dec 1, 2021

The solution is completely open-source and free to use.

NR
Information Security Officer at Kenmare Resources Mauritius
Real User
Top 10
2021-10-18T18:06:32Z
Oct 18, 2021

The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution.

DM
IT Administrator at a aerospace/defense firm with 501-1,000 employees
Real User
Top 20
2021-09-13T10:43:38Z
Sep 13, 2021

I'm using a free version. I do not pay any licensing fees.

RC
Application Monitoring Technical Lead at CompuCom
MSP
Top 20
2021-07-12T09:04:16Z
Jul 12, 2021

The pricing is very reasonable. Zabbix is very cheap. Compared to other tools like Nagios and others, Zabbix is very cheap.

MO
Windows Server Technology Team Lead at a manufacturing company with 10,001+ employees
Real User
Top 20
2021-07-04T11:25:19Z
Jul 4, 2021

There is no license but we need to pay for support. Zabbix is an open-source solution.

TJ
CEO at a marketing services firm with 11-50 employees
Real User
2021-06-30T10:47:59Z
Jun 30, 2021

It is reasonable.

AD
Junior Network Engineer at Easy Systems
Real User
Top 5
2021-06-16T11:22:32Z
Jun 16, 2021

There is a license required for this solution and we pay annually for our license.

FN
CEO/Founder at Zen Networks
Real User
Top 5
2021-05-24T12:56:18Z
May 24, 2021

It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option.

Tchidat Linda - PeerSpot reviewer
Engineer of Telecommunication at Gold Telecom
Real User
Top 5
2021-05-15T16:06:56Z
May 15, 2021

The solution is free. However, many open-sourced tools start out free but eventually start charging, I hope this solution stays free.

DB
Founder at Art World Web Solutions
Real User
2021-05-15T10:52:00Z
May 15, 2021

Its licensing is fair. It seems to be much cheaper than others.

Julian Lewis - PeerSpot reviewer
Senior application performance monitoring and alerting specialist at a aerospace/defense firm with 5,001-10,000 employees
Real User
2021-03-22T12:52:02Z
Mar 22, 2021

My manager is very happy because it doesn't cost anything.

AM
Engineering manager at BGH Tech Partner
Real User
2021-02-24T02:03:00Z
Feb 24, 2021

I would rate Zabbix at eight on a scale of ten.

Cesar Danecke - PeerSpot reviewer
IT Supervisor at HORSCH BRASIL
Real User
Top 5Leaderboard
2018-03-21T00:54:00Z
Mar 21, 2018

It is worth every cent to pay or even study to do your own installation.

YS
Senior Director at a tech services company with 1,001-5,000 employees
Real User
2021-04-08T12:11:34Z
Apr 8, 2021

This is an open-source solution that can be used free of charge.

EB
Infrastructure Manager and Security at ITG
Real User
2021-03-01T13:53:39Z
Mar 1, 2021

We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license.

FK
IT Manager at a tech services company with 51-200 employees
Real User
2021-01-29T15:25:05Z
Jan 29, 2021

We use a free community version of the solution. We don't have to pay for licensing.

Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Real User
ExpertModerator
2021-01-24T16:24:51Z
Jan 24, 2021

The solution itself is open source and doesn't cost anything, however, many companies need technical expertise for configurations.

ND
Responsible Infrastructure and Production at Oasis SmartSim
Real User
2020-12-30T16:14:39Z
Dec 30, 2020

Zabbix is free but if you use it in production then you have to pay for it. It is not expensive if you compare it to something like the Amazon monitoring system. Also, it is an open-source product, although some features are available at an extra cost.

Faustine Chisasa - PeerSpot reviewer
Engineering Supervisor- Corporate Data Solutions and Services at TZ Telecoms. Corporation
Real User
Top 5Leaderboard
2020-12-24T11:36:00Z
Dec 24, 2020

Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed. Zabbix provides support too, and I hear they are doing great with their support.

PN
Operations Manager at a tech services company with 51-200 employees
Real User
2020-12-14T14:40:22Z
Dec 14, 2020

This solution is completely open-source, so it is quite affordable.

DC
Co-Founder at Nobius IT
Reseller
Top 5Leaderboard
2020-12-07T17:42:52Z
Dec 7, 2020

The software itself is open source, it can be easily downloaded, and use it with no limitations. Be very careful about using the "appliance" configuration in a production environment. It is only suitable for evaluation or very small environments. Invest in support, training and consultancy from Zabbix or from third parties. Architecting a robust, resilient and secure monitoring platform from day 1 will save time and money at a later stage. Zabbix and 3rd parties offer far more than a traditional support contract. No other organisation in my experience includes pro-active and on-site support as a core part of their offerings.

Tchidat Linda - PeerSpot reviewer
Engineer of Telecommunication at Gold Telecom
Real User
Top 5
2020-11-25T18:01:00Z
Nov 25, 2020

There are no additional costs. There was a small cost because after the installation. This is not an expensive solution. Zabbix is cheaper, it's not too fancy.

EB
Infrastructure Manager - IT at Grupo Itg
Real User
2020-11-18T05:28:31Z
Nov 18, 2020

We're using the free version of Zabbix.

FA
IT Assistant at Hotel 2 Fevrier
Real User
Leaderboard
2020-10-19T09:33:37Z
Oct 19, 2020

It's an open-source solution that can be used free of charge.

GK
Deputy Manager - Infrastructure at a retailer with 1,001-5,000 employees
Real User
2020-10-11T08:58:16Z
Oct 11, 2020

We are using the free, open-source version.

MD
ICT Network Infrastructure & Architect at a transportation company with 1-10 employees
Real User
Top 20
2020-09-08T09:09:00Z
Sep 8, 2020

The licensing is great on Zabbix. It's very flexible and great for various types of businesses.

PK
Infrastructure Automation Lead at SoftServe Ltd.
Real User
2020-08-19T07:57:00Z
Aug 19, 2020

We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.

SD
VP of IT Infrastructure at a tech services company with 11-50 employees
Real User
2020-06-25T10:49:13Z
Jun 25, 2020

I was using the free, Community Edition.

RR
Principal Technical Consultant at CIBER
Real User
2019-09-24T11:22:00Z
Sep 24, 2019

Make a POC, start simple and let it grow. The servers are created with good performance by design. Memory for the caching, both on the database as on the zabbix server are important.

Tchidat Linda - PeerSpot reviewer
Engineer of Telecommunication at Gold Telecom
Real User
Top 5
2019-04-10T16:31:00Z
Apr 10, 2019

About setup, cost or pricing i advise Zabbix, it does not need any licensing

it_user1000593 - PeerSpot reviewer
Network Security Specialist at SON Corporate Group
Real User
2019-01-30T06:34:00Z
Jan 30, 2019

This is definitely a free software (it's open source), and You just need to allocate some resources to launch it

D6B8 - PeerSpot reviewer
District Technology at INDEPENDENT SCHOOL DISTRICT 196
User
2017-09-28T13:54:00Z
Sep 28, 2017

It's open source, so no cost/licensing needed.

Related Questions
Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Aug 10, 2021
Hi peers, Which application integration do you expect to have with Zabbix to help you effectively monitor your infrastructure and receive alerts? Thanks for your inputs!
See 2 answers
EB
Director of Community at PeerSpot (formerly IT Central Station)
Aug 10, 2021
Hello @Florent ADODO , @Faustine Chisasa , @David Collier ​and @Tchidat Linda. Do you have any suggestions for @Shibu Babuchandran? 
Faustine Chisasa - PeerSpot reviewer
Engineering Supervisor- Corporate Data Solutions and Services at TZ Telecoms. Corporation
Aug 10, 2021
Personally, I have new requirements day by day.  Started with Grafana for visualization, Email and some webhook applications like Telegram, Slack and Mattermost for notification. Looking forward to integrating with automation tools like Ansible, Hashcorp consul and Rundeck for improved orchestration.  I am also testing on Docker and Kubernetes so I am positive there is a lot in store for the microservices world. Eagerly looking forward to integrating IoT applications for centralized monitoring in the industrial world.
HN
Monitoring Tools Architect at a tech services company with 10,001+ employees
Dec 6, 2019
Hi Experts, I am a Monitoring Tools Architect with nine years of IT Operations Management experience as an infrastructure specialist, working on various monitoring tools implementation, upgrades & production support. We are evaluating both Zabbix and SolarWinds NPM.What is the main difference between the two?Thanks for your help. I appreciate it!
2 out of 3 answers
DC
Co-Founder at Nobius IT
Nov 22, 2019
Disclaimer: Following 2+ decades of working with big-vendor IT Ops Mgmt Software - including being technical consultant employed by a global ITOM vendor - I have formed a business focussed on Zabbix. I will do my best to remain neutral. For me, both are flexible, highly configurable, stable solutions with a solid history and reputation. In terms of raw features there very little to choose between them. IT monitoring solutions have, in my opinion, entered a 'Red Queen Game' phase of evolution. This means that big vendors are introducing features purely because other vendors have them rather than because customers need them. In turn, this leads to justifying annual license increases to support features that are not relevant to the vast majority of customers. To balance that statement a little, I'm sure every individual feature in a given product is used somewhere. Big vendors must recoup development costs. For example, if a large multi-national Telco demands a feature then that feature will be developed and incorporated into the product. The cost of that development will be recouped in the following year's maintenance renewal contract and spread across ALL users of the product irrespective of whether a given feature is used. However, I digress. Your question was regarding Zabbix vs. Solarwinds Where there is a significant difference is in the Total Cost of Ownership. Zabbix is a true Open Source solution with zero licensing cost. Paid support is available directly from Zabbix. I can't comment directly on SolarWinds support, however the majority of major vendors typically charge approximately 22% of the original purchase price (plus an annual uplift) for support and maintenance. Zabbix support, directly from Zabbix, is not dependant on the number of devices being monitored. Zabbix's support is based on the number of Zabbix servers and proxies deployed. I believe, albeit only anecdotally, that Zabbix offers better scalability and performance compared to Solarwinds. Where Solarwinds does seem to impress is in the visual side. Graphs and navigation is "prettier" than Zabbix. Both solutions offer agent-based and agentless monitoring, discovery, templates, alerting, correlation etc. In my opinion, because the IT monitoring market has evolved to become almost commoditized there is no "better" or "worse" product. The criteria is no longer which is the better product, but which product meets your specific needs at your specific budget. And don't forget that with any tool you will need to administer and maintain it. At this point, the ability and skills of the administrator needs to be considered as well. For me, it's Zabbix every time but then again, I would say that wouldn't I.
it_user1043517 - PeerSpot reviewer
Head of IT Governance Service at ITGSTORE
Nov 27, 2019
Hello , just to let you know about my modest contribution, indeed its two tools are very practical: The choice of one of the solutions depends on two factors: - The price and the competence of the system administrators Zabbix is ​​a free tool and requires a strong Linux, Scripting skill for all that is custom supervision. integration with third-party tools ( Grafana Dashbord , Ticketing Tools ...) Solarwinds is very intuitive and complete (reporting, view, resources, NOC view) all its features are integrated and easily configurable. Regards Arsène
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