New Relic vs OpenText Real User Monitoring comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while OpenText is ranked #33 with an average rating of 8.5. New Relic holds a 3.8% mindshare in APM, compared to OpenText’s 1.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
16,432 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

3,513 Views
3,337 Comparison Views

58% willing to recommend

New Relic

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

OpenText Real User Monitoring and New Relic compete in real user monitoring. OpenText has the advantage with pricing and customer support, while New Relic offers more features for a higher cost.

Features: OpenText Real User Monitoring enables real-time data analysis, robust analytics for user interactions, and detailed performance insights. New Relic offers broad integration capabilities, real-time monitoring of application performance, and customizable dashboards.

Room for Improvement: OpenText could enhance its integration options, expand advanced monitoring capabilities, and provide more detailed documentation. New Relic could improve its pricing structure, simplify deployment, and enhance customer support for less technical users.

Ease of Deployment and Customer Service: OpenText offers an easier deployment process with responsive customer service. New Relic provides extensive documentation and training but requires a potentially steeper learning curve for its deployment model.

Pricing and ROI: OpenText offers a cost-effective solution with a strong ROI for budget-conscious businesses. New Relic, despite its higher costs, justifies the investment with its comprehensive features providing long-term ROI for dedicated performance monitoring.

To learn more, read our detailed New Relic vs. OpenText Real User Monitoring Report (Updated: August 2026).

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.2% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
OpenText Real User Monitoring	1.3%
Other	94.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its greatest benefit comes from its ability to provide trending/marketing data."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"Real-time error monitoring means I can drill down and see what’s happening."

"The solution offers good documentation."

"Customer Service: Excellent. Technical Support: Excellent."

"The solution is quite stable."

"I really love it."

"We were able to save $1,000 per month."

More New Relic pros

"The reporting feature is good for us."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"It is a good product."

"Real User Monitor has improved our productivity."

"With the solution, you can easily access any issues in your infrastructure."

"We found this to be a stable product."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

More OpenText Real User Monitoring pros

Cons

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"Overall, New Relic is not as good as Dynatrace."

"One major issue for me with New Relic is data privacy."

"We have had issues with our agents going offline."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"Probably make the query language a little bit easier."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

More New Relic cons

"Some issues with login errors."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"This technology is considered to be older."

"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."

"We would like to see support for non-Windows environments."

"The product needs more R&D to make it easier and more compatible with other software."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"Comparatively, the pricing is expensive."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"This is an expensive tool."

"The pricing and licensing are too high."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The solution is cheap, but prices can go up when users grow."

"Pricing is better with New Relic APM than Dynatrace."

More New Relic pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

20%

Government

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Product Reports

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Buyer's Guide

OpenText Real User Monitoring

July 2026

Download OpenText Real User Monitoring product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText Real User Monitoring enables effective application performance tracking with end-to-end visibility. It features easy setup and helps organizations identify and resolve issues efficiently.

OpenText Real User Monitoring works by providing a single view dashboard that integrates seamlessly with BSM, facilitating application performance monitoring. It is valued for its proactive issue identification via monitoring thresholds and efficient incident resolution. Organizations can leverage its comprehensive tracking capabilities for mobile and website monitoring, yielding near-real-time analytics. However, they may face challenges like an outdated interface and limited support for non-Windows environments. Dependency on additional purchases and traditional data collection methods can be limitations. Modernizing architecture and enhancing protocol support are often desired.

What are the important features?

End-to-end application monitoring: Provides comprehensive insights and tracking.
Single view dashboard: Enables integrated monitoring experience with BSM.
Near-real-time analytics: Offers timely data on user interactions and performance.
Proactive issue identification: Utilizes monitoring thresholds to detect issues early.
Mobile and website monitoring: Extends tracking capabilities across multiple platforms.

What benefits should users look for?

Improved incident resolution: Leads to efficient problem-solving and maintenance.
Enhanced user experience: Ensures optimal application performance monitoring.
Business service agreements insights: Offers data to calculate business performance metrics.
Real-time transaction monitoring: Provides real-time data for network and performance analysis.
Comprehensive error identification: Helps pinpoint issues within application workflows.

Industries employing OpenText Real User Monitoring often use it for real-time and transaction monitoring by capturing network data to analyze performance from user perspectives. It is particularly useful for assessing availability and providing insights in environments where backend analysis and automation are essential.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

August 2026

Free Report: New Relic vs. OpenText Real User Monitoring

Find out what your peers are saying about New Relic vs. OpenText Real User Monitoring and other solutions. Updated: August 2026.

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