New Relic vs OpenText Real User Monitoring comparison

Why PeerSpot?

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.3, while OpenText is ranked #33 with an average rating of 9.0. New Relic holds a 3.6% mindshare in APM, compared to OpenText’s 1.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

New Relic

Read 176 New Relic reviews

29,719 Views
19,317 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

5,425 Views
5,154 Comparison Views

58% willing to recommend

New Relic

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

OpenText Real User Monitoring and New Relic compete in real user monitoring. OpenText has the advantage with pricing and customer support, while New Relic offers more features for a higher cost.

Features: OpenText Real User Monitoring enables real-time data analysis, robust analytics for user interactions, and detailed performance insights. New Relic offers broad integration capabilities, real-time monitoring of application performance, and customizable dashboards.

Room for Improvement: OpenText could enhance its integration options, expand advanced monitoring capabilities, and provide more detailed documentation. New Relic could improve its pricing structure, simplify deployment, and enhance customer support for less technical users.

Ease of Deployment and Customer Service: OpenText offers an easier deployment process with responsive customer service. New Relic provides extensive documentation and training but requires a potentially steeper learning curve for its deployment model.

Pricing and ROI: OpenText offers a cost-effective solution with a strong ROI for budget-conscious businesses. New Relic, despite its higher costs, justifies the investment with its comprehensive features providing long-term ROI for dedicated performance monitoring.

To learn more, read our detailed New Relic vs. OpenText Real User Monitoring Report (Updated: November 2026).

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

November 2026

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Helped 921,523 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
OpenText Real User Monitoring	1.5%
Other	94.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Yasir Amin

Sr. Solution Architect, Project Manager at The National Commercial Bank

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."

"New Relic is the best choice because the product has good dashboards, scalability, and environments."

"It is easy to set up from scratch, as you don’t need resources."

"Please go ahead and try this and you won't regret having it."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

"Customer Service: Excellent. Technical Support: Excellent."

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

"We are able to drill down and see what is going on in the system."

More New Relic pros

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"We found this to be a stable product."

"Very easy to implement."

"The technical support is good at resolving issues."

"With the solution, you can easily access any issues in your infrastructure."

"This solution is very reliable; it's stable."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"It is a good product."

More OpenText Real User Monitoring pros

Cons

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."

"It could be faster, but they’re already working on making this."

"I hope the next release has the ability to retain historical data. A current limitation is comparing a present call with that of the same time the previous day, or previous week."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"They are a costly solution and the stability should be better for the price."

More New Relic cons

"If it is a standalone solution, however, I would not recommend Micro Focus."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"Some issues with login errors."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"This technology is considered to be older."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"It would be nice if we could buy it annually instead of monthly."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"The price depends on how many agents you want."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

More New Relic pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

17%

Outsourcing Company

13%

Comms Service Provider

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receivin...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Product Reports

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Buyer's Guide

OpenText Real User Monitoring

October 2026

Download OpenText Real User Monitoring product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

New Relic

OpenText Real User Monitoring enables effective application performance tracking with end-to-end visibility. It features easy setup and helps organizations identify and resolve issues efficiently.

OpenText Real User Monitoring works by providing a single view dashboard that integrates seamlessly with BSM, facilitating application performance monitoring. It is valued for its proactive issue identification via monitoring thresholds and efficient incident resolution. Organizations can leverage its comprehensive tracking capabilities for mobile and website monitoring, yielding near-real-time analytics. However, they may face challenges like an outdated interface and limited support for non-Windows environments. Dependency on additional purchases and traditional data collection methods can be limitations. Modernizing architecture and enhancing protocol support are often desired.

What are the important features?

End-to-end application monitoring: Provides comprehensive insights and tracking.
Single view dashboard: Enables integrated monitoring experience with BSM.
Near-real-time analytics: Offers timely data on user interactions and performance.
Proactive issue identification: Utilizes monitoring thresholds to detect issues early.
Mobile and website monitoring: Extends tracking capabilities across multiple platforms.

What benefits should users look for?

Improved incident resolution: Leads to efficient problem-solving and maintenance.
Enhanced user experience: Ensures optimal application performance monitoring.
Business service agreements insights: Offers data to calculate business performance metrics.
Real-time transaction monitoring: Provides real-time data for network and performance analysis.
Comprehensive error identification: Helps pinpoint issues within application workflows.

Industries employing OpenText Real User Monitoring often use it for real-time and transaction monitoring by capturing network data to analyze performance from user perspectives. It is particularly useful for assessing availability and providing insights in environments where backend analysis and automation are essential.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

November 2026

Free Report: New Relic vs. OpenText Real User Monitoring

Find out what your peers are saying about New Relic vs. OpenText Real User Monitoring and other solutions. Updated: November 2026.

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