New Relic vs OpenText Real User Monitoring comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #5 with an average rating of 7.8, while OpenText is ranked #43 with an average rating of 7.7. New Relic holds a 6.3% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

New Relic

Read 158 New Relic reviews

16,752 Views
13,081 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

441 Views
311 Comparison Views

58% willing to recommend

New Relic

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and New Relic both compete in the real user monitoring category. New Relic seems to have the upper hand due to its comprehensive features and perceived value for the price.

What features are offered by OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring offers detailed analytics, ease of integration, and customization options with actionable insights. New Relic features extensive performance monitoring capabilities, real-time data processing, and intuitive alert systems.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring users suggest improvements in reporting functionalities, dashboard interfaces, and faster data refresh rates. New Relic users seek better documentation, simpler setup processes, and enhanced customer support.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is straightforward to deploy with responsive support. New Relic has comprehensive support documentation and robust customer service, though some users experience initial complexities.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is valued for competitive pricing and cost-effectiveness in achieving ROI. New Relic, priced higher, justifies its cost through superior features and reliability, driving significant ROI.

To learn more, read our detailed New Relic vs. OpenText Real User Monitoring Report (Updated: April 2025).

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.3%, down from 9.7% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Server uptime is its most valuable feature."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"The integration and configuration of New Relic is straightforward and easy."

"Working with the solution is very easy. It's user-friendly."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"The most valuable feature is the ability to manage the application flow."

"The solution offers good documentation."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

More New Relic pros

"The reporting feature is good for us."

"It offers near-real-time analytics, which is helpful."

"It is a good product."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"Real User Monitor has improved our productivity."

"The most valuable feature is application performance monitoring."

"With the solution, you can easily access any issues in your infrastructure."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

More OpenText Real User Monitoring pros

Cons

"The price needs improvement."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"It would be nice if there were pre-made dashboards."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"The solution must provide better support for Azure Web Apps service."

More New Relic cons

"Some issues with login errors."

"The solution's technical support presents a lot of issues with too many delays."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"We would like to see support for non-Windows environments."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"This technology is considered to be older."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"The pricing is fine."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I think the pricing is reasonable."

"It would be nice if we could buy it annually instead of monthly."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

More New Relic pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Educational Organization

49%

Computer Software Company

Financial Services Firm

Manufacturing Company

Financial Services Firm

28%

Manufacturing Company

14%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

OpenText SiteScope vs OpenText Real User Monitoring

Compared 100% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

New Relic

April 2025

Download New Relic product report

Buyer's Guide

OpenText Real User Monitoring

April 2025

Download OpenText Real User Monitoring product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

April 2025

Free Report: New Relic vs. OpenText Real User Monitoring

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