We performed a comparison between OpenText Real User Monitoring and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is application performance monitoring."
"The technical support is good at resolving issues."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"Real User Monitor has improved our productivity."
"Very easy to implement."
"The stability of the Micro Focus Voltage SiteScope is good."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"This technology is considered to be older."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Some issues with login errors."
"We would like to see support for non-Windows environments."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
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OpenText Real User Monitoring is ranked 46th in Application Performance Monitoring (APM) and Observability with 8 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. OpenText Real User Monitoring is rated 6.2, while OpenText SiteScope is rated 7.6. The top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and Splunk Enterprise Security. See our OpenText Real User Monitoring vs. OpenText SiteScope report.
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