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Smartsheet vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Users find monday.com improves efficiency, productivity, and organization, resulting in significant time and cost savings.
Sentiment score
6.9
Smartsheet enhances productivity and collaboration, automates processes, manages timelines, and is cost-effective compared to Microsoft Project alternatives.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
Project Engineer at Unilever
Some of the advantages or returns on investment we've seen since we started using monday.com include the time savings from automating tedious tasks, making team catch-ups quicker.
Sr. Project Manager at GlaxoSmithKline
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
Project Manager at a university with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.5
Monday.com's support is praised for responsiveness and effectiveness, though some desire improvements in chat and live support options.
Sentiment score
6.8
Smartsheet's customer service feedback is mixed, with praise for responsiveness and resources but concerns over response delays and ticket management.
monday.com is very cost-effective and it has great customer support.
Project Engineer at Unilever
They are very quick to respond to any of our queries on time, making them very helpful.
Sr. Project Manager at GlaxoSmithKline
I would rate their customer service a ten.
Head of Financial Team at resolutte
 

Scalability Issues

Sentiment score
8.0
Monday.com is praised for its scalability and flexibility, though cost and complexity can be concerns for smaller businesses.
Sentiment score
7.4
Smartsheet is praised for scalability, integration features, and cost-effectiveness, with some concerns over task tracking in larger projects.
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
Project Engineer at Unilever
Smartsheet is pretty flexible and scalable.
Project Manager at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.9
Monday.com is a stable and reliable project management tool, with minor issues quickly resolved and strong user satisfaction.
Sentiment score
7.9
Users find Smartsheet stable, with minor issues, high reliability ratings, and minimal disruptions enhancing overall satisfaction.
 

Room For Improvement

Users seek improved integrations, enhanced features, better customization, and scalability to enhance monday.com's functionality and user experience.
Users want better data management, UI, integration, security, support, and Excel-like features in Smartsheet.
More calculation capability within the columns.
Project Engineer at Unilever
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
 

Setup Cost

Enterprise users find monday.com pricing justified by customization benefits despite higher costs, with long-term ROI deemed worthwhile.
Smartsheet pricing is user-based, varies by plan, and advanced features can increase costs compared to competitors like Microsoft Project.
The pricing is cost-effective, especially for my organization, helping us manage a lot of projects efficiently.
Sr. Project Manager at GlaxoSmithKline
It is quite expensive.
Head of Financial Team at resolutte
Licensing might be cheaper per user.
Project Manager at a university with 1,001-5,000 employees
 

Valuable Features

Monday.com offers automation, customizable boards, integration capabilities, and visual tools, boosting productivity and collaboration with real-time updates.
Smartsheet offers real-time collaboration, customizable dashboards, automation, and integration, making it ideal for efficient project management.
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
Project Engineer at Unilever
monday.com has positively impacted my organization because automation helps us automate a lot of time-consuming and tedious tasks, and we've been able to save about 80% of our time.
Sr. Project Manager at GlaxoSmithKline
Automation helps by simplifying some manual work, saving time and facilitating communication.
Project Manager at a university with 1,001-5,000 employees
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
Solution Architect at Think People
 

Categories and Ranking

monday.com
Ranking in Project Portfolio Management
6th
Ranking in Project Management Software
2nd
Average Rating
9.4
Reviews Sentiment
7.4
Number of Reviews
230
Ranking in other categories
CRM (9th), Marketing Management (6th), Opportunity Management (6th)
Smartsheet
Ranking in Project Portfolio Management
3rd
Ranking in Project Management Software
7th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
43
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Project Portfolio Management category, the mindshare of monday.com is 6.2%, down from 6.6% compared to the previous year. The mindshare of Smartsheet is 6.2%, down from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Market Share Distribution
ProductMarket Share (%)
Smartsheet6.2%
monday.com6.2%
Other87.6%
Project Portfolio Management
 

Featured Reviews

Mirii Nyambura - PeerSpot reviewer
Project Engineer at Unilever
Project collaboration has improved and automation saves time and reduces errors
The best features monday.com offers are reporting, customization, and company contacts, tracking communication, and project plans. All of the features are really important, especially the project planning, which gives us the ability to manipulate project plans, and it's very helpful. Also, tracking our communication is valuable. I love that I can see both my communications and the communications of my coworkers with the company contacts. When it comes to company contacts, I appreciate the ability to have the company as well as various tags, documents, and contact types. It has really boosted our team collaboration, where different departments are able to collaborate within one project, and we are able to complete many projects on time and deliver them to our clients. Our clients have become very happy over time since we started using monday.com. We've been able to complete many projects on time and meet our deadlines. This has really made our clients happy, and they have trusted us a lot. Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost. We've also improved our team collaboration. We can collaborate securely remotely, thereby improving our productivity. We've been able to save thousands of dollars since we started using automation. We're able to save approximately 80% of our time through automation. We've also been able to reduce human risk, where there is no human contact with the data, thereby greatly reducing human error.
DS
Project Manager at a university with 1,001-5,000 employees
Automation simplifies manual tasks and facilitates team communication
There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.
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Top Industries

By visitors reading reviews
Manufacturing Company
8%
Computer Software Company
8%
Comms Service Provider
7%
Financial Services Firm
7%
Manufacturing Company
15%
Government
10%
Healthcare Company
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business178
Midsize Enterprise26
Large Enterprise27
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
If monday.com was cheaper, that would be better because it's quite expensive.
What is your primary use case for monday.com?
We use monday.com on a daily basis for our to-do lists and to stay in touch with our team to see how projects are progressing. We have everything on monday.com for each project step, allowing us to...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.
 

Comparisons

 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Smartsheet vs. monday.com and other solutions. Updated: February 2026.
881,360 professionals have used our research since 2012.