We performed a comparison between ServiceNow Strategic Portfolio Management and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The product is quite convenient and user-friendly."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"Competitive in terms of research"
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"Stable and scalable solution."
"The interface is extremely user-friendly."
"The solution is scalable."
"Enables coordination and sharing of information that is relatively inexpensive."
"For doing project plans what was really valuable is the ability to do a predecessor."
"The most valuable feature of Smartsheet is it can be highly customized."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that these dashboards can be shared with our clients without a license."
"The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity."
"It is a stable and scalable solution."
"The ability to update in real-time before meetings is great."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The cost could be improved. The solution is quite pricey."
"The price is too high."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The dashboard is not user-friendly, it needs improvement."
"With a large quantity of data, the solution lags a bit."
"A room for improvement I found in Smartsheet is the view, as it's currently row-wise. I should have the opportunity to view a full scale, top down list instead of just a column driven list. I shouldn't have to go just left or right. I should be able to view it top down."
"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."
"Lacks the ability to edit attachments within the solution."
"Smartsheet needs to improve the user interface."
"You were forced to create a new tab rather than add another sheet."
"Maybe the solution could be a little bit more flexible."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Smartsheet is ranked 4th in Project Portfolio Management with 33 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Smartsheet is rated 8.2. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Broadcom Clarity , whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, Adobe Workfront, monday.com and Planisware. See our ServiceNow Strategic Portfolio Management vs. Smartsheet report.
See our list of best Project Portfolio Management vendors.
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