In the competitive landscape of project management software, monday.com and ServiceNow Strategic Portfolio Management are leading contenders. Based on their offerings, monday.com stands out for smaller team scalability, ease of setup, and flexibility, while ServiceNow is optimized for enterprise-scale strategic alignment and resource management.
Features: monday.com emphasizes task management, automation, and integrations and is praised for its scalable user-friendly design, making it suitable for smaller teams. It provides various views and integrations that centralize project management. Conversely, ServiceNow emphasizes strategic alignment, resource management, demand visualization, and project lifecycle management, making it apt for large organizations with extensive customization needs.
Room for Improvement: monday.com, while user-friendly, struggles with complex project dependencies and lacks advanced resource management compared to ServiceNow. Users point out automation inflexibility and dashboard limitations. ServiceNow could improve with a simpler user interface, better financial system integration, and less expensive customization options. ServiceNow is noted for its complexity which may demand IT expertise and budget adjustments.
Ease of Deployment and Customer Service: monday.com offers quick deployment, particularly via public cloud, making it accessible to businesses of various sizes. However, its customer support is mixed, being responsive but not always offering personalized solutions. ServiceNow provides flexible deployment with public or private cloud options but suits organizations with IT infrastructure due to its complexity. Its customer support is effective but could benefit from more tailored assistance for technical inquiries.
Pricing and ROI: monday.com offers appealing pricing for small to medium businesses, with scalable options based on budget needs. It delivers ROI through time-saving features but may be viewed as costly for advanced functionalities. ServiceNow, while expensive and targeting large enterprises, justifies the cost with strategic benefits, streamlining complex business processes and aligning IT with organizational goals.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
I would rate their customer service a ten.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
Technical support from ServiceNow is good, as the HI ticket system is available for any module, including SPM.
Scalability is critical for our clients as they deal with numerous projects and changes.
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
The integration of artificial intelligence is something my customer is considering for future upgrades.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
It is quite expensive.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
A pricing model adjustment is needed for better alignment with customer usage.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow.
| Product | Market Share (%) |
|---|---|
| ServiceNow Strategic Portfolio Management | 8.3% |
| monday.com | 7.3% |
| Other | 84.4% |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 23 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
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