Jira vs Smartsheet comparison

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Jira

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Executive SummaryUpdated on Dec 19, 2024

Jira and Smartsheet compete in the project management category, with Jira having an upper hand in task management and Agile support, while Smartsheet excels in real-time collaboration and ease of use.

Features: Jira offers robust API capabilities, customizable workflows, and Agile methodology support. Its vast plugin options aid in integration and task management. Smartsheet provides real-time collaboration, Gantt charts, and comprehensive dashboard capabilities. Its integrations and automated workflows enhance project customization.

Room for Improvement: Jira faces challenges with complex customization, search functionality, and sporadic performance. Interface intuitiveness and comprehensive documentation could improve, as could reporting and test management integrations. Smartsheet could enhance integration capabilities, user interface, and automation functionalities. Users seek improved spreadsheet functionality and better user-friendliness.

Ease of Deployment and Customer Service: Both Jira and Smartsheet support Public Cloud, Private Cloud, and On-Premises deployment. Smartsheet is primarily cloud-oriented. Jira benefits from a strong online community and documentation, with mixed reviews on technical support responsiveness. Smartsheet's support is adequate but could improve in accessibility and response times.

Pricing and ROI: Jira is considered cost-effective but can become expensive with more users and add-ons. It offers high ROI for Agile teams though lacks enterprise pricing flexibility. Smartsheet offers reasonable pricing but is expensive for enterprise needs. It delivers good value by improving project efficiency and collaboration.

To learn more, read our detailed Jira vs. Smartsheet Report (Updated: April 2026).

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Jira vs. Smartsheet

April 2026

Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

Jira enhances team efficiency and productivity, offering cost-effectiveness and features, outweighing initial costs through significant time and error reduction.

Sentiment score

6.9

Smartsheet enhances productivity and collaboration, automates processes, manages timelines, and is cost-effective compared to Microsoft Project alternatives.

A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.

For more quotes and insights, download the Jira report

Senior Consultant at a consultancy with 10,001+ employees

We implement it and track it with the help of the time tracking feature, which makes it quite easy to manage everything in a single platform.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

Tracking has helped people see productivity measures and different observability metrics and traceability metrics of different tools.

reviewer2650416

Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees

Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.

For more quotes and insights, download the Smartsheet report

Project Manager at a university with 1,001-5,000 employees

Customer Service

Sentiment score

6.6

Jira's support receives mixed reviews, with Premier Support praised, but suggestions for improved efficiency and localized service remain.

Sentiment score

6.8

Smartsheet's customer service feedback is mixed, with praise for responsiveness and resources but concerns over response delays and ticket management.

Jira's customer support is one of the best I have ever dealt with because they respond quickly.

For more quotes and insights, download the Jira report

CEO at 2Help

They usually reach out within one to two business days and give specific answers.

Yervand Akelyan

Senior Technical Support Engineer I at Krisp

I did not face any issues with stability or upgrades.

Gadi Perets

Senior Director, Head of Information Systems Division at Israel Innovation Authority

No quotes available

For more quotes and insights, download the Smartsheet report

Scalability Issues

Sentiment score

7.2

Jira is generally praised for scalability, accommodating growth, but some users face challenges without customization.

Sentiment score

7.4

Smartsheet is praised for scalability, integration features, and cost-effectiveness, with some concerns over task tracking in larger projects.

As the number of users, projects, and work items grows, Jira can scale effectively.

reviewer2650416

Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees

Scalability for Jira is great, and it handles growth easily from 100 to thousands.

For more quotes and insights, download the Jira report

CEO at 2Help

Smartsheet is pretty flexible and scalable.

For more quotes and insights, download the Smartsheet report

Project Manager at a university with 1,001-5,000 employees

Stability Issues

Sentiment score

7.6

Jira is generally stable and reliable, with occasional slowdowns; most users appreciate its consistency and robust functionality.

Sentiment score

7.9

Users find Smartsheet stable, with minor issues, high reliability ratings, and minimal disruptions enhancing overall satisfaction.

In my experience, Jira is stable, with around 99% uptime.

For more quotes and insights, download the Jira report

Senior Consultant at a consultancy with 10,001+ employees

No quotes available

For more quotes and insights, download the Smartsheet report

Room For Improvement

Jira's usability is hindered by outdated documentation, complex customization, limited search, stability issues, and difficult third-party integration.

Users want better data management, UI, integration, security, support, and Excel-like features in Smartsheet.

Focus more on improving API integration and automation tools, not just the design.

CEO at 2Help

One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.

For more quotes and insights, download the Jira report

Senior Consultant at a consultancy with 10,001+ employees

A simpler user experience for new users is necessary.

Vyas Shubham

Product Analyst at a consultancy with 51-200 employees

I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.

reviewer2678097

Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees

For more quotes and insights, download the Smartsheet report

Setup Cost

Jira's pricing ranges from affordable to costly, depending on users, plugins, and transitioning to cloud options.

Smartsheet pricing is user-based, varies by plan, and advanced features can increase costs compared to competitors like Microsoft Project.

Even if only five people from your team use a financial plugin, you still pay for all 100 seats.

For more quotes and insights, download the Jira report

CEO at 2Help

Licensing might be cheaper per user.

For more quotes and insights, download the Smartsheet report

Project Manager at a university with 1,001-5,000 employees

Valuable Features

Jira's customization, Agile compatibility, and integrations enhance project management with user-friendly interfaces, reporting, and collaboration tools.

Smartsheet offers real-time collaboration, customizable dashboards, automation, and integration, making it ideal for efficient project management.

You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.

For more quotes and insights, download the Jira report

CEO at 2Help

Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.

Vyas Shubham

Product Analyst at a consultancy with 51-200 employees

Jira has helped not only our organization but many organizations to be very focused and understand what needs to be done and to prioritize things effectively.

Yervand Akelyan

Senior Technical Support Engineer I at Krisp

Automation helps by simplifying some manual work, saving time and facilitating communication.

For more quotes and insights, download the Smartsheet report

Project Manager at a university with 1,001-5,000 employees

We were looking for a tool that allowed for repeatable projects and process-oriented governance.

reviewer2678097

Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees

What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.

StevenThompson

Solution Architect at Think People

Categories and Ranking

Jira

Ranking in Project Management Software

1st

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

281

Ranking in other categories

Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)

Smartsheet

Ranking in Project Management Software

9th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Project Portfolio Management (5th)

Mindshare comparison

As of May 2026, in the Project Management Software category, the mindshare of Jira is 3.9%, down from 9.2% compared to the previous year. The mindshare of Smartsheet is 2.2%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Jira	3.9%
Smartsheet	2.2%
Other	93.9%

Project Management Software

Featured Reviews

Agile workflows have streamlined sprint planning and tracking for faster feature delivery

Senior Consultant at a consultancy with 10,001+ employees

Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.

Read full review

Automation simplifies manual tasks and facilitates team communication

Project Manager at a university with 1,001-5,000 employees

There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.

Read full review

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893,221 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

14%

Computer Software Company

Government

Manufacturing Company

12%

Government

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	108
Midsize Enterprise	58
Large Enterprise	151

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	22

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?

Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...

Which is better - Jira or Microsoft Azure DevOps?

Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...

What is your experience regarding pricing and costs for Jira?

Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?

Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...

What is your experience regarding pricing and costs for Smartsheet?

Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.

What needs improvement with Smartsheet?

Currently, I feel that Smartsheet fulfills all my needs. However, I need to investigate more about the product to identify specific areas for improvement.

OpenText Software Delivery Management vs Jira

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Product Reports

Download Jira product report

Jira

May 2026

Download Smartsheet product report

April 2026

Also Known As

Jira Software

No data available

Overview

Jira is a comprehensive tool favored by teams for its ability to streamline project management and enhance Agile workflows. Its versatile features, such as customization options and integration capabilities, enable efficient task management and collaboration.

Jira supports Agile methodologies through its adaptability and robust functionalities. Teams benefit from its customizable workflows, enabling seamless integration with third-party applications. Despite its complexity in customization and interface challenges, Jira is invaluable for sprint planning, backlog management, and issue tracking. It provides strong reporting tools, though some users highlight areas for improvement in documentation and stability. It's especially useful for IT, development, and marketing teams to maintain productivity and effective collaboration.

What are the key features of Jira?

Customization: Allows crafting specific workflows and processes tailored to team needs.
Agile Compatibility: Supports Scrum and Kanban boards for efficient Agile practices.
API Integration: Offers robust integration options with numerous plugins and tools.
Reporting Tools: Provides detailed analytics for informed sprint planning and tracking.

What benefits should users expect from Jira?

Enhanced Collaboration: Facilitates communication and teamwork across departments.
Improved Task Management: Streamlines tracking of tasks and issues for projects.
Flexibility: Adapts to diverse team requirements through customizable features.
Efficiency: Boosts productivity with support for Agile methodologies.

Jira's implementation in software development and project management sectors underscores its suitability for managing complex projects. Its use extends to QA and marketing for organizing workflows and ensuring effective task distribution. Despite some areas needing refinement, Jira remains integral for teams aiming to boost collaboration and maintain streamlined project processes.

Atlassian

Smartsheet offers a comprehensive platform for project management, featuring real-time sharing, cloud accessibility, and a user-friendly interface, which enhance workflow efficiency and project tracking capabilities.

Smartsheet stands out in the realm of project management by integrating robust tools like Gantt chart creation and seamless compatibility with products like Jira and Microsoft Teams. Its dashboards, intuitive design, and flexible customization options support efficient collaboration and centralized management. Enhancements such as real-time change visibility without refreshing, advanced automation capabilities, and improved integration with APIs address user needs. Sectors spanning from strategic initiatives to operational tasks benefit from this customizable, cloud-based platform.

What are the key features of Smartsheet?

Real-Time Sharing: Facilitates immediate collaboration across teams.
Cloud Accessibility: Work from anywhere with cloud-based tools.
User-Friendliness: Simplified project management through an intuitive interface.
Gantt Chart Creation: Offers dynamic timelines for project tracking.
Integrations: Seamless connectivity with Jira, Microsoft Teams, and more.

What benefits or ROI does Smartsheet provide?

Enhanced Efficiency: Streamline workflows for quicker project completion.
Improved Collaboration: Centralized tools support teamwork and communication.
Project Tracking: Real-time updates keep projects on schedule.
Customizable Solutions: Adaptable to meet diverse management needs.

In specific industries, Smartsheet is leveraged for creating project plans, managing tasks, and compiling statistics. Teams use dashboards for data visualization to monitor multiple projects efficiently. The platform supports resource management, approvals, and collaboration, integrating features like automation and data export for comprehensive project oversight.

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix