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Jira vs Smartsheet vs Wrike comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Jira users report satisfaction with its cost-effectiveness, efficiency improvements, and quick ROI despite plugin challenges and difficulties quantifying ROI.
Sentiment score
6.7
Smartsheet boosts efficiency and collaboration, streamlining project management with Excel-like simplicity, enhancing productivity, and offering cost-effective solutions.
Sentiment score
7.7
Users gained substantial financial savings and efficiency using Wrike, with ROI potentially tenfold and improved team visibility.
 

Customer Service

Sentiment score
6.6
Jira's self-service support is aided by documentation and forums, though response times vary when escalations need direct contact.
Sentiment score
7.1
Smartsheet customer service is praised for responsiveness and training but criticized for ticket management and inconsistency.
Sentiment score
8.6
Wrike support is highly rated for responsiveness and expertise, offering quick resolutions and valuable community resources.
I did not face any issues with stability or upgrades.
 

Scalability Issues

Sentiment score
7.3
Jira is scalable and integrates well, but flexibility and customizations can impact scalability, affecting cost-effectiveness and performance.
Sentiment score
7.4
Smartsheet effectively scales for diverse user needs, with strong integration capabilities, despite some advanced feature limitations and cost concerns.
Sentiment score
7.4
Wrike is scalable and customizable, though opinions vary on performance; cloud capabilities efficiently manage expansions without disruptions.
 

Stability Issues

Sentiment score
7.6
Jira is highly stable, with few issues often linked to user infrastructure, upgrades, or customizations, and cloud stability strong.
Sentiment score
7.9
Smartsheet is a reliable, stable cloud-based platform for project management, with minimal disruptions and frequent improvements enhancing its performance.
Sentiment score
7.5
Wrike is generally stable and effective, with minimal issues reported, mostly under specific conditions like variable internet speeds.
 

Room For Improvement

Jira requires improvement in customization, usability, integration, and performance, while users seek better training resources for seamless experiences.
Smartsheet needs a more intuitive interface, better integration, robust features, and enhanced support for an improved user experience.
Wrike users desire improvements in reporting, interface, task management, mobile app, customization, collaboration, support, and cost efficiency.
To improve Jira, maybe some AI features could be added.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
 

Setup Cost

Jira pricing increases with user count and plugins, offering competitive rates but rising costs for larger enterprises.
Smartsheet offers flexible, competitively-priced licensing options appealing to various users, providing value through extensive functionality and customization.
Enterprise users appreciate Wrike's subscription model for its value and convenience, despite varying costs and perceptions.
 

Valuable Features

Jira is praised for its user-friendly interface, customization, integrations, agile support, and features enhancing productivity and collaboration.
Smartsheet excels in real-time data sharing, automation, integration, and customization, making it a favored alternative to Microsoft Project.
Wrike users appreciate its intuitive interface, collaboration tools, integration, customization, task management features, and strong support resources.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
 

Mindshare comparison

As of September 2025, in the Project Management Software category, the mindshare of Jira is 7.7%, down from 8.2% compared to the previous year. The mindshare of Smartsheet is 4.3%, down from 5.0% compared to the previous year. The mindshare of Wrike is 3.5%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Market Share Distribution
ProductMarket Share (%)
Jira7.7%
Smartsheet4.3%
Wrike3.5%
Other84.5%
Project Management Software
 

Featured Reviews

AmitUbale - PeerSpot reviewer
Efficient project management that's comprehensive and and helps with time efficiency
We use Jira primarily for project management within the organization. It helps us manage tasks, bug management, and tracking tickets effectively. We assign tickets to individual team members and track them easily For project management, Jira has helped facilitate efficient task segregation and…
PaulDiaz - PeerSpot reviewer
Needs to improve baselines and changing dates can be frustrating
I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.
Awadhesh Singh - PeerSpot reviewer
Easy to tag people and has a form system to collect information but cannot work in multiple channels simultaneously
There are several areas where Wrike could improve. First, it doesn't allow accessing multiple channels simultaneously, which would be useful. Transferring data from one project to another is also difficult. It would be easier to work on parallel tasks across different projects. I've noticed others facing similar issues when I check the chat on their website. The tool should also improve coordination between external stakeholders and collaborators. It should also integrate financial features.
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
11%
Computer Software Company
10%
Government
8%
Manufacturing Company
13%
Government
10%
Healthcare Company
9%
University
7%
University
15%
Manufacturing Company
8%
Educational Organization
7%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise57
Large Enterprise149
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise7
Large Enterprise9
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below d...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products a...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise lic...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting thei...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their posit...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
What needs improvement with Wrike?
There are several areas where Wrike could improve. First, it doesn't allow accessing multiple channels simultaneously...
What is your primary use case for Wrike?
I use the tool as a project management tool to track project timelines and communicate with the team.
What advice do you have for others considering Wrike?
I rate the overall solution a seven out of ten. I would recommend it to others.
 

Comparisons

 

Also Known As

Jira Software
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Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Down Association, Clever Clicks, Sevenly, Palatov Motorsport, LLC, Koch Ink, Opportunity To Do, Quark Software Inc., Transamerican Auto Parts, PlumChoiceÂ, Inc., InScribe, Evisions, Giant Steps, TechRepublic
Find out what your peers are saying about Atlassian, monday.com, Microsoft and others in Project Management Software. Updated: September 2025.
867,341 professionals have used our research since 2012.