Find out what your peers are saying about monday.com, Planisware, Broadcom and others in Project Portfolio Management.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
Technical support from ServiceNow is good, as the HI ticket system is available for any module, including SPM.
Scalability is critical for our clients as they deal with numerous projects and changes.
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
The integration of artificial intelligence is something my customer is considering for future upgrades.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
A pricing model adjustment is needed for better alignment with customer usage.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow.
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 3 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 7 |
| Large Enterprise | 9 |
ServiceNow Strategic Portfolio Management offers streamlined project alignment, resource and incident management, and supports ITSM integration with a flexible interface for seamless organizational operation. Providing real-time analytics and hybrid capabilities, it centrally manages portfolios and risks.
ServiceNow Strategic Portfolio Management focuses on integrating diverse methodologies and centralized management, enabling organizations to align projects with strategic goals. It facilitates integrated workflows and seamless integration with platforms such as Microsoft Azure. While delivering powerful reporting features and centralized demand and risk management, it requires some interface enhancements and more robust financial integration. The initial setup can be complex with many features needing customization. Users desire improved real-time reporting and dashboard capabilities, while the pricing can be challenging for smaller entities. Enhanced real-time export-import functionality, advanced resource management, and additional ready-to-use templates are anticipated for better usability.
What are the key features of ServiceNow Strategic Portfolio Management?ServiceNow Strategic Portfolio Management is implemented across industries to support project management, resource allocation, and incident and demand management. It aids in aligning project initiatives with corporate objectives, supports integrated workflows with ServiceNow modules, and facilitates contract and vendor management in technology, healthcare, and finance sectors. Users engage with it for Agile development and financial management, benefiting from streamlined operations and enhanced productivity.
Wrike is an enterprise-grade, trusted work delivery platform designed to help organizations put people and AI to work together on their most consequential workflows. Built on two decades of enterprise work management and powered by the Wrike Work Intelligence® Graph, Wrike gives teams the governed foundation they need to plan, execute, and deliver complex work at scale. Wrike offers tailored solutions for marketing and creative teams, project management teams, product teams, professional services teams, and beyond.
AI-Powered Work Delivery
Wrike has been building AI into the fabric of the platform for nearly a decade, giving organizations a suite of deeply integrated capabilities designed to extend what people can accomplish. Wrike AI Agents handle real work autonomously inside the platform, moving workflows forward within the same roles, permissions, and access controls as your people. Wrike Copilot reduces administrative burden by drafting content, summarizing projects, and generating status reports directly in the flow of work. And the Wrike MCP Server connects AI assistants directly to the platform where execution actually happens, so every AI-driven action becomes part of the auditable record of how work gets done, not a disconnected output living outside the system. All of it is powered by the Work Intelligence® Graph, built on 500B+ historical data points and two decades of enterprise work management, giving every AI capability the structured context it needs to act reliably. Together, they give organizations the governed foundation to scale delivery in a way that wasn't possible before.
Security
Wrike is ISO 27001 certified with SOC 2 and SOC 3 audit reports and full GDPR compliance across every data touchpoint. Data centers operate in both the US and EU, with encryption at rest and in transit. Every AI-driven action in Wrike is permission-scoped, logged, and auditable, with a full audit trail ensuring every action is attributable. Role-based access controls scale to 100,000+ users across 40 or more countries, and OAuth 2.0 security replaces generic API keys with short-lived, user-scoped, revocable tokens so each AI assistant operates with defined, controlled permissions.
Collaboration
Wrike brings the enterprise together regardless of where people are, with built-in communication and editing tools that eliminate silos and foster transparency and accountability across teams. Wrike's MCP Server allows AI assistants to connect directly to the platform where execution actually happens, so AI-driven actions become part of the auditable record of how work gets done — not disconnected outputs living outside the system. Hundreds of integrations, including Slack, Google Drive, and Microsoft Teams, keep work connected across every tool your teams rely on.
Visibility
Wrike delivers real-time visualizations of team and project portfolio performance to facilitate faster, smarter, data-driven decisions. Customizable dashboards, Gantt charts, Kanban boards, and advanced reporting bring full transparency into project status for stakeholders at every level. Powered by the Work Intelligence® Graph, Wrike can auto-generate executive reports pulled directly from live data, giving compliance, legal, and leadership teams project status they can actually rely on.
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