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ServiceNow Strategic Portfolio Management vs Wrike comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
ServiceNow Strategic Portfolio Management improves ROI through streamlined operations, enhanced visibility, and efficient collaboration, benefiting mature companies significantly.
Sentiment score
7.7
Users gained substantial financial savings and efficiency using Wrike, with ROI potentially tenfold and improved team visibility.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
 

Customer Service

Sentiment score
6.8
ServiceNow Strategic Portfolio Management provides effective support with responsive teams, comprehensive resources, and valuable training, despite occasional access challenges.
Sentiment score
8.6
Wrike support is highly rated for responsiveness and expertise, offering quick resolutions and valuable community resources.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
7.6
ServiceNow Strategic Portfolio Management is praised for its scalability and adaptability, effectively managing diverse enterprise needs and user demands.
Sentiment score
7.4
Wrike is scalable and customizable, though opinions vary on performance; cloud capabilities efficiently manage expansions without disruptions.
Scalability is critical for our clients as they deal with numerous projects and changes.
 

Stability Issues

Sentiment score
8.2
ServiceNow Strategic Portfolio Management is stable and reliable, rated highly by users despite occasional performance and customization issues.
Sentiment score
7.5
Wrike is generally stable and effective, with minimal issues reported, mostly under specific conditions like variable internet speeds.
 

Room For Improvement

ServiceNow Strategic Portfolio Management needs more intuitive interfaces, better finance integration, cost-efficiency, and improved reporting and AI features.
Wrike users desire improvements in reporting, interface, task management, mobile app, customization, collaboration, support, and cost efficiency.
The integration of artificial intelligence is something my customer is considering for future upgrades.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Making the product more cost-beneficial would help more organizations consider investing in it.
 

Setup Cost

ServiceNow Strategic Portfolio Management's complex pricing is seen as expensive, deterring medium-sized companies despite potential ROI benefits.
Enterprise users appreciate Wrike's subscription model for its value and convenience, despite varying costs and perceptions.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
A pricing model adjustment is needed for better alignment with customer usage.
 

Valuable Features

ServiceNow Strategic Portfolio Management provides comprehensive, flexible project management with real-time analytics and seamless ITSM integrations for enhanced decision-making.
Wrike users appreciate its intuitive interface, collaboration tools, integration, customization, task management features, and strong support resources.
Aligning the portfolio with overall strategy and goals is essential for success.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks.
 

Categories and Ranking

ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Project Portfolio Management (1st), Enterprise Agile Planning Tools (3rd)
Wrike
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
59
Ranking in other categories
Project Management Software (8th)
 

Featured Reviews

Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Awadhesh Singh - PeerSpot reviewer
Easy to tag people and has a form system to collect information but cannot work in multiple channels simultaneously
There are several areas where Wrike could improve. First, it doesn't allow accessing multiple channels simultaneously, which would be useful. Transferring data from one project to another is also difficult. It would be easier to work on parallel tasks across different projects. I've noticed others facing similar issues when I check the chat on their website. The tool should also improve coordination between external stakeholders and collaborators. It should also integrate financial features.
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
864,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
University
14%
Educational Organization
9%
Manufacturing Company
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
What needs improvement with Wrike?
There are several areas where Wrike could improve. First, it doesn't allow accessing multiple channels simultaneously, which would be useful. Transferring data from one project to another is also d...
What is your primary use case for Wrike?
I use the tool as a project management tool to track project timelines and communicate with the team.
What advice do you have for others considering Wrike?
I rate the overall solution a seven out of ten. I would recommend it to others.
 

Also Known As

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
No data available
 

Overview

 

Sample Customers

Proximus, UNT SYSTEM, SAP SuccessFactors
Down Association, Clever Clicks, Sevenly, Palatov Motorsport, LLC, Koch Ink, Opportunity To Do, Quark Software Inc., Transamerican Auto Parts, PlumChoiceÂ, Inc., InScribe, Evisions, Giant Steps, TechRepublic
Find out what your peers are saying about ServiceNow Strategic Portfolio Management vs. Wrike and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.