ServiceNow Strategic Portfolio Management vs Wrike comparison

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Executive Summary

We performed a comparison between ServiceNow Strategic Portfolio Management and Wrike based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Strategic Portfolio Management vs. Wrike Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The interface is extremely user-friendly.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""It's a very complete solution.""Competitive in terms of research""The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.""The technical support is pretty good. ServiceNow has consistently provided excellent assistance."

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"We utilize time tracking and reports most often.""The most valuable feature of Wrike is the tag functionality.""Visibility and organization are the most valuable features of Wrike.""This is a good tool for project progress tracking and sharing tasks with internal and external parties.""In our company, we heavily rely on Wrike. Wrike has helped in communication, managing all sorts of projects and tasks, and having a history of all our correspondence items.""The solution is stable and reliable.""We can easily write down the tasks and reorganize them as well as have a progression index. Wrike offers several views including a kanban view and Gantt chart view.""The product is intuitive. It is easy to learn and update. You can follow the project from the beginning till the end with the help of the solution. The tool helps to update the project in seconds."

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Cons
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""I would like to see some artificial intelligence incorporated into the management functions.""The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer.""Dashboard interface is limited functionally and not very user friendly""The solution needs a few things in terms of resource management.""The cost could be improved. The solution is quite pricey.""A major improvement we would like to see is definitely around agile management.""The user interface could be more modern."

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"Wrike needs to be more responsive to community requests for new features.""What annoys me with Wrike and things that I would like to improve is that you need to have a very organized workflow that everyone in the company follows, and only then will Wrike work.""This solution could be improved if we were able to better analyze how the application consumes cloud resources as this can cause a delay in performance.""We feel that the actual project reports and roll-ups could be a lot different. We are seeking something more for the dashboard. We would like a high-level dashboard that can be broken down into individual product roll-ups and tasks that are assigned. If you assign someone to a task, it assigns them all of the tasks under that. We want to be able to break those down so that a person doesn't have an 800 task list, for example. We want more separation with that and a higher-level dashboard experience.""We faced an issue with the Wrike outlook add-on; it is only available for Microsoft Office 365, and not the on-premise version.""On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks. One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow. Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently.""The product needs to send direct emails to customers updating the latest aspects since it is better to hear directly.""The response from the website is a little bit slow, and the tool is too expensive for a small team."

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Pricing and Cost Advice
  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

  • "Wrike is not so expensive, but I don't know exactly how it compares with other tools. Wrike might not be so cheap when we are using it for a lot of users."
  • "From a pricing perspective, I would rate Wrike a four out of five."
  • "Wrike is expensive."
  • "Wrike is very expensive, and its price is almost $1,400."
  • More Wrike Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Top Answer:The most valuable feature of Wrike is the tag functionality.
    Top Answer:The response from the website is a little bit slow, and the tool is too expensive for a small team. We are a startup, and we have a small team. Wrike's price is almost $1,400, and even if I want to… more »
    Ranking
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    2,207
    Comparisons
    1,590
    Reviews
    16
    Average Words per Review
    534
    Rating
    7.6
    Views
    4,367
    Comparisons
    3,191
    Reviews
    7
    Average Words per Review
    333
    Rating
    8.1
    Comparisons
    Also Known As
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Wrike is an online collaboration and project management software bringing together centralized task management and social collaboration features into one real-time workspace. It connects tasks, discussions, and emails to your actual project plan. You get an up-to-date picture of the project and can keep your team aligned with your strategy without boring status meetings. Challenges Wrike helps solve:

    • Data silos: Tasks, discussions and documents scattered across email, Skype, personal computers and spreadsheets
    • Poor visibility into work status
    • Missed deadlines and project failures

    Main benefits:

    • Accelerating project delivery by using a platform your team will actually use and love
    • Keeping all team members on the same page even across borders without lengthy status meetings, long email threads and spreadsheet updates
    • Big picture of project progress with real-time updates and cross-project reports and newsfeed
    • Real-time team collaboration with discussions, files attached to tasks, and a built-in document editor


    Why Wrike?

    • Wrike is a system your team will use. It helps them do their work, not just track it.
    • Wrike can be easily customized to your needs as each team can set up their own workflow.
    • Wrike scales as you grow, providing visibility and ease of use for teams of any size.
    Sample Customers
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Down Association, Clever Clicks, Sevenly, Palatov Motorsport, LLC, Koch Ink, Opportunity To Do, Quark Software Inc., Transamerican Auto Parts, PlumChoiceÂ, Inc., InScribe, Evisions, Giant Steps, TechRepublic
    Top Industries
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Hospitality Company6%
    Agriculture6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government11%
    Manufacturing Company11%
    Computer Software Company10%
    REVIEWERS
    Religious Institution15%
    Marketing Services Firm13%
    Construction Company8%
    Transportation Company8%
    VISITORS READING REVIEWS
    Educational Organization80%
    Computer Software Company3%
    Manufacturing Company2%
    Financial Services Firm2%
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise7%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    REVIEWERS
    Small Business70%
    Midsize Enterprise13%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise83%
    Large Enterprise11%
    Buyer's Guide
    ServiceNow Strategic Portfolio Management vs. Wrike
    March 2024
    Find out what your peers are saying about ServiceNow Strategic Portfolio Management vs. Wrike and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 26 reviews while Wrike is ranked 7th in Project Management Software with 58 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Wrike is rated 8.6. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Wrike writes "Convenient Tool for Project and Task Management, comes with extra features including Analytics and Reporting ". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet, whereas Wrike is most compared with Asana, monday.com, Adobe Workfront, Trello and Jira. See our ServiceNow Strategic Portfolio Management vs. Wrike report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.