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Jira vs Microsoft Azure DevOps comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Jira offers cost savings and efficiency with initial setup costs, yielding qualitative benefits despite varying feedback on plugin support.
Sentiment score
6.8
Microsoft Azure DevOps offers positive ROI, enhancing productivity and efficiency, with challenges in integrating non-Microsoft tools noted.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
On a scale of one to ten, where ten is the best, I would say ROI is an eight.
 

Customer Service

Sentiment score
6.7
Jira's customer service is well-regarded for online resources, though some desire faster email responses and phone support.
Sentiment score
6.8
Microsoft Azure DevOps support is generally responsive and helpful, with high documentation ratings but occasional delays in complex issues.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
I did not face any issues with stability or upgrades.
Resolving issues took time since understanding our unique problems was not always straightforward for support teams.
I would rate technical support from Microsoft for Microsoft Azure DevOps an eight out of ten.
 

Scalability Issues

Sentiment score
7.3
Jira effectively supports large teams and user bases with customization options, despite some challenges like hardware needs and costs.
Sentiment score
7.4
Azure DevOps is highly scalable, adaptable for small to large teams, supporting seamless growth and complex projects effectively.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
The scalability has left me pleased, not just for our teams in Europe, the Middle East, and Asia, but as we expanded into North America, Africa, and even Australia.
 

Stability Issues

Sentiment score
7.6
Users praise Jira's reliability and smooth operation, noting occasional issues are often linked to server constraints or customization.
Sentiment score
7.9
Microsoft Azure DevOps is highly stable with excellent support, quick issue resolution, and users rating its reliability highly.
Its stability might be attributed to its legacy as an on-premise solution that has been in development for more than 25 years.
Everything works ninety-nine percent well.
The solution is stable, and we did not encounter any stability issues.
 

Room For Improvement

Jira users cite difficulties with customization, usability, performance, integrations, native features, scalability, and desire improved reporting and administration.
Microsoft Azure DevOps users seek enhancements in integration, project management, UI, testing, collaboration, documentation, and workflow integration.
Focus more on improving API integration and automation tools, not just the design.
To improve Jira, maybe some AI features could be added.
Those processes are a bit difficult for some customers who may not have technical knowledge and don't go through the entire documentation.
Enhanced system guidance highlighting best practices would be beneficial, especially if experienced personnel are not available for support.
Instead of customers having to try many options themselves, they benefit from practitioner recommendations.
 

Setup Cost

Jira's pricing is affordable for small teams but escalates significantly with increased users and plugin needs for enterprises.
Microsoft Azure DevOps is cost-effective, especially for small teams, but prices can vary with additional features and usage.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
They don't even provide a POC where you can have a sandbox or stuff that you can go through and see how exactly it's costing.
I find it to be expensive.
The price and licensing of Microsoft Azure DevOps were fair.
 

Valuable Features

Jira excels in customization, agile support, and integration, offering flexible workflows, robust reporting, and comprehensive project management features.
Microsoft Azure DevOps offers seamless tool integration, intuitive UI, and comprehensive CI/CD features ideal for software development management.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
No organization would use just one vendor, and the goal is about what works well, is scalable, performs well, and offers a reasonable total cost of ownership.
Our company organized a training session with a certified Azure expert, which was extremely beneficial for adopting best practices during the initial three months.
I can't approve my own request and move the code around without a review.
 

Categories and Ranking

Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
276
Ranking in other categories
Application Requirements Management (1st), Project Management Software (1st)
Microsoft Azure DevOps
Ranking in Application Lifecycle Management (ALM) Suites
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
135
Ranking in other categories
Release Automation (1st), Enterprise Agile Planning Tools (1st)
 

Mindshare comparison

As of October 2025, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira is 17.4%, down from 23.2% compared to the previous year. The mindshare of Microsoft Azure DevOps is 12.9%, down from 21.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira17.4%
Microsoft Azure DevOps12.9%
Other69.7%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

Nathan Akimoff - PeerSpot reviewer
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.
Ivan Angelov - PeerSpot reviewer
Facilitates agile transformation with potential for enhanced intuitiveness
What I liked about the solution is that it offers numerous features that are not available by default unless you are agile. Transitioning from the traditional Waterfall model to an agile methodology was challenging for us. Until 2020, our team predominantly worked with the Waterfall approach, using local tools like ServiceNow. We had a few team members who were familiar with Agile ISO, but none had experience with Azure. Therefore, we pursued Azure certification at the AZ-900 level. Our company organized a training session with a certified Azure expert, which was extremely beneficial for adopting best practices during the initial three months. This preparation helped us get accustomed to the new tool, as transitioning to a new system invariably requires time. Managing a pipeline of deliverables became significantly easier with this solution. We utilized it for stories and integrated change management with Azure DevOps. Eventually, everything related to the environment was organized there, enabling us to follow up and track progress with our technical engineers on an hourly, daily, or weekly basis. Reports were automatically generated and sent to management, offering them insights into our progress concerning the predefined roadmap.
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
11%
Computer Software Company
10%
Government
8%
Manufacturing Company
14%
Computer Software Company
12%
Financial Services Firm
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business104
Midsize Enterprise56
Large Enterprise149
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise26
Large Enterprise69
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
Which is better - TFS or Azure DevOps?
TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very fri...
What do you like most about Microsoft Azure DevOps?
Valuable features for project management and tracking in Azure DevOps include a portal displaying test results, check-in/check-out activity, and developer/tester productivity.
 

Also Known As

Jira Software
Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Alaska Airlines, Iberia Airlines, Columbia, Skype
Find out what your peers are saying about Jira vs. Microsoft Azure DevOps and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.