We performed a comparison between New Relic and ITRS Geneos based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic was preferred due to its ease of use, accurate alert mechanisms, and user behavior and experience monitoring features. New Relic's pricing was a concern for some, while ITRS Geneos may be too expensive for non-banking and non-finance industries.
"We can manage the entire system across the network and troubleshoot the pain points."
"I always appreciate Geneos's stability and ease of use."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."
"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
"The great advantage of this tool is real-time monitoring."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The solution is scalable, and it is easy because all the documentation is available."
"New features are added often."
"It allows the restriction of privileges and control of users."
"We like the performance of the product."
"You don't have to go through a list of 500 servers."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The Wi-Fi side needs improvement."
"Data visualization – real time and historical – is a weakness."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"It needs to be easier to configure, especially with the JMX plugins."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"It would help customers if there were an on-premises version available."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The customization of the start and end time is kind of cool."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The solution needs to have staging."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. ITRS Geneos is rated 8.2, while New Relic is rated 8.6. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Nagios XI, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our ITRS Geneos vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
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