"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"The VPN is one of the solution's most valuable features for us."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"We like the performance of the product."
"The stability of New Relic APM is very good."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"Working with the solution is very easy. It's user-friendly."
"The simplicity of the dashboard is very good."
"The most valuable feature is application monitoring."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"Mobile phone integration is probably not as rich as it could be."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"I haven't come across any features that are lacking."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"It would be nice if there were pre-made dashboards."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
ITRS Geneos is ranked 6th in Application Performance Management (APM) with 5 reviews while New Relic APM is ranked 5th in Application Performance Management (APM) with 11 reviews. ITRS Geneos is rated 8.6, while New Relic APM is rated 8.4. The top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". ITRS Geneos is most compared with Splunk, AppDynamics, Dynatrace, Zabbix and Elastic Observability, whereas New Relic APM is most compared with Dynatrace, Datadog, Azure Monitor, Splunk and AWS X-Ray. See our ITRS Geneos vs. New Relic APM report.
See our list of best Application Performance Management (APM) vendors.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
