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Dynatrace vs ITRS Geneos comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Dynatrace and ITRS Geneos based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Dynatrace vs. ITRS Geneos report (Updated: August 2022).
635,162 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The VPN is one of the solution's most valuable features for us.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""We like the performance of the product.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""Working with the solution is very easy. It's user-friendly.""The stability of New Relic APM is very good.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

More New Relic APM Pros →

"The product allows us to build preferred/customized business transactions to track complex transactions. UEM (User Experience Monitoring) agents track user experience on webRequests. The advantage is that Dynatrace correlates the measures on the devices with those on the backend servers, giving us an end-to-end view of the transaction, from the user's phone deep into the backend servers.""The most useful features are cloud monitoring, application monitoring, and alert notifications.""The solution is amazing, it does well when you need to use it.""The deployment itself is very easy and straightforward.""They have a feature that allows you to monitor the user, and we are able to create a VIP customer.""Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data.""Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of this solution.""Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings."

More Dynatrace Pros →

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts.""The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting.""The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses.""It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

More ITRS Geneos Pros →

Cons
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""They should bring the pricing down to be more competitive.""The solution is quite expensive.""It is very difficult to award the service level cycles at an endpoint level.""I haven't come across any features that are lacking.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.""The solution could improve by having more network monitoring features, such as for all the infrastructure."

More New Relic APM Cons →

"We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment.""The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better.""The documentation of Dynatrace needs to be improved. There needs to be a more detailed description and additional examples for background understanding for beginners trying to use it.""They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure.""The pricing of the product could be improved.""Support for cloud-based environments needs to be improved.""I would love to see Dynatrace get more involved in the security realm. I get badgered by so many endpoint protection companies. It seems like a natural fit to me, that Dynatrace should be playing in that space.""Its pricing could be better. Dynatrace has an option to monitor the end users to see what they are doing, but it required a separate license and had an additional cost. It was coming out to be expensive, because of which we didn't use the feature."

More Dynatrace Cons →

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for.""The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""Mobile phone integration is probably not as rich as it could be."

More ITRS Geneos Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

  • "Dynatrace has a place for everybody. How you use it and what your budgetary limitations are will dictate what you do with it. But it's within everybody's reach. If you're a small organization and you have a large infrastructure, you may not be able to monitor the whole thing. You may have to pick and choose what you want to monitor, and you have the ability to do so. Your available funds are going to dictate that."
  • "I think that the price is reasonable."
  • "We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit."
  • "There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
  • "Financially Dynatrace was a lot more expensive than AppDynamics."
  • "The price of the solution is expensive."
  • "The price range is quite high."
  • "Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."
  • More Dynatrace Pricing and Cost Advice →

  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • "The pricing seems reasonable. We're happy enough with it."
  • More ITRS Geneos Pricing and Cost Advice →

    report
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    635,162 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly… more »
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the… more »
    Top Answer:The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from… more »
    Top Answer:It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing… more »
    Top Answer:One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files… more »
    Comparisons
    Also Known As
    New Relic Mobile
    Geneos
    Learn More
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Offer
    Learn more about New Relic APM
    Learn more about Dynatrace
    Learn more about ITRS Geneos
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm16%
    Comms Service Provider10%
    Government6%
    REVIEWERS
    Financial Services Firm29%
    Insurance Company10%
    Manufacturing Company8%
    Computer Software Company7%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company18%
    Comms Service Provider11%
    Insurance Company7%
    REVIEWERS
    Financial Services Firm97%
    Computer Software Company3%
    VISITORS READING REVIEWS
    Financial Services Firm66%
    Computer Software Company10%
    Comms Service Provider5%
    Insurance Company2%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    REVIEWERS
    Small Business10%
    Midsize Enterprise21%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise5%
    Large Enterprise83%
    Buyer's Guide
    Dynatrace vs. ITRS Geneos
    August 2022
    Find out what your peers are saying about Dynatrace vs. ITRS Geneos and other solutions. Updated: August 2022.
    635,162 professionals have used our research since 2012.

    Dynatrace is ranked 1st in Application Performance Management (APM) with 36 reviews while ITRS Geneos is ranked 6th in Application Performance Management (APM) with 5 reviews. Dynatrace is rated 8.8, while ITRS Geneos is rated 8.6. The top reviewer of Dynatrace writes "Gives us very deep visibility into both user actions and systems interactions, including a view inside containers". On the other hand, the top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". Dynatrace is most compared with Datadog, AppDynamics, Splunk, Azure Monitor and AWS X-Ray, whereas ITRS Geneos is most compared with Splunk, AppDynamics, Zabbix, Nagios XI and Grafana. See our Dynatrace vs. ITRS Geneos report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.