Grafana Enterprise Stack vs ITRS Geneos comparison

Grafana Labs and ITRS are both solutions in the IT Infrastructure Monitoring category. Grafana Labs is ranked #13 with an average rating of 8.5, while ITRS is ranked #46 with an average rating of 5.0. Grafana Labs holds a 1.2% mindshare in IM, compared to ITRS’s 1.1% mindshare. Additionally, 92% of Grafana Labs users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Grafana Enterprise Stack

Read 13 Grafana Enterprise Stack reviews

1,190 Views
1,166 Comparison Views

92% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
1,794 Comparison Views

96% willing to recommend

Grafana Enterprise Stack

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and Grafana Enterprise Stack compete in IT infrastructure monitoring and visualization. Based on the features and functionalities, Grafana Enterprise Stack seems to hold an advantage due to its versatility and advanced visualization options.

Features: ITRS Geneos supports real-time monitoring, offers customizable dashboards, and has a robust alerting system. Grafana Enterprise Stack is recognized for its advanced visualization capabilities, integration with numerous data sources, and a vast plugin ecosystem. Grafana's ability to handle diverse visualization needs allows it to stand out, whereas ITRS is chosen for its adaptable monitoring environment.

Room for Improvement: ITRS Geneos could improve by simplifying its deployment to reduce reliance on professional services, broadening integration capabilities, and optimizing cost-effectiveness. Grafana Enterprise Stack might enhance user accessibility with more basic support options, reduce costs associated with premium services, and expand user-friendly features to cater to less technical audiences.

Ease of Deployment and Customer Service: ITRS Geneos provides flexible deployment models but may need professional services for optimal setup. Its strong customer service is advantageous. Grafana Enterprise Stack has easy installation and excellent documentation, although premium support can require a higher investment. While ITRS has superior customer service, Grafana's straightforward deployment is appealing.

Pricing and ROI: ITRS Geneos involves higher initial costs due to possible professional service needs but delivers satisfactory ROI through specialized monitoring features. Grafana Enterprise Stack's initial expense is justified by its scalability and integration flexibility, resulting in substantial ROI for organizations maximizing its capabilities. Though ITRS could be seen as costly, Grafana's feature-rich and long-term benefits offer an appealing value.

To learn more, read our detailed Grafana Enterprise Stack vs. ITRS Geneos Report (Updated: September 2025).

Buyer's Guide

Grafana Enterprise Stack vs. ITRS Geneos

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana Enterprise Stack

Ranking in IT Infrastructure Monitoring

13th

Average Rating

8.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ITRS Geneos

Ranking in IT Infrastructure Monitoring

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (67th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of Grafana Enterprise Stack is 1.2%, up from 0.7% compared to the previous year. The mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Grafana Enterprise Stack	1.2%
ITRS Geneos	1.1%
Other	97.7%

IT Infrastructure Monitoring

Featured Reviews

Gregory Diana

Managing Director at Exponential Energy (Pty) Ltd

Offers very good charting capabilities and capable of automatically generating dashboards, even for a large number of data points

In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party. It's like Node-RED. Node-RED is free, and you can choose an application, but that application depends on the person who's supporting it. If they decide not to support it, then you're stuck. However, I believe that it can't be improved or changed because people have to make money and make a living from it. Nothing will ever be changed. It depends on the software. Same as Windward. Windward just decided it could not support a large number of customers, so it focused on high-income, low-volume clients. Whereas Node-RED has millions of followers and fantastic support, the same as Grafana. Grafana is partly free, but it's your problem. That's how all these companies work. If you're big and you pay a lot of money, they'll pay attention to you.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to graph actual, live, or on-the-fly activity is valuable; it is an added value to work with Grafana Enterprise Stack and to display results or logs, which are huge in nature, in graphical characters."

"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."

"Grafana's full observability stack, known as LGTM, is highly valuable."

"It is truly reliable."

"The dashboards are pretty good."

"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."

"Grafana's full observability stack, known as LGTM, is highly valuable."

"The most valuable feature of Grafana Enterprise Stack is the dashboards."

More Grafana Enterprise Stack pros

"Custom script toolkits"

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

More ITRS Geneos pros

Cons

"The solution should include integration with Power BI."

"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."

"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."

"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."

"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."

"The connection between metrics, logs, and traces could be improved."

"If Grafana Enterprise Stack could display transaction queries in dashboard format similar to New Relic, it would provide more options and capabilities for users."

"They could use more small tutorials to explain a bit about how Grafana works."

More Grafana Enterprise Stack cons

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"The ITA, the post-incident analytics, could be improved."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"It needs to be easier to configure, especially with the JMX plugins."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

More ITRS Geneos cons

Pricing and Cost Advice

"I use the tool's free license."

"You will get the best price if you get a single global deal."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing and licensing is based on the requirements."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"I can say it's not that cheap because the licensing is a little bit costly"

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Energy/Utilities Company

18%

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What do you like most about Grafana Enterprise Stack?

The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance,...

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What needs improvement with Grafana Enterprise Stack?

The layout is good, but I think it needs some enhancement based on my experience. I might not have gotten deeper to understand more details, but I believe it needs more improvement. Scalability and...

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What is your primary use case for Grafana Enterprise Stack?

I have been working for several months with Icinga, but after that, I moved forward to Zabbix, and now I might switch to Grafana Enterprise Stack. I am trying many alternatives to provide monitorin...

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What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Compared 23% of the time

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Product Reports

Buyer's Guide

Grafana Enterprise Stack

September 2025

Download Grafana Enterprise Stack product report

Buyer's Guide

ITRS Geneos

September 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Grafana Enterprise Stack is a powerful tool for real-time data monitoring and visualization. With its flexible and scalable features, it is widely used for creating dashboards, analyzing metrics, and gaining insights into infrastructure, databases, and applications.

Its valuable features include powerful visualization capabilities, extensive data source integrations, customizable dashboards, a user-friendly interface, and a robust alerting system. Users appreciate its flexibility, scalability, and ability to integrate with different data sources, making it suitable for a wide range of industries and use cases.

Grafana Labs

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Grafana Enterprise Stack vs. ITRS Geneos

September 2025

Free Report: Grafana Enterprise Stack vs. ITRS Geneos

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