2019-04-08T05:44:00Z

What is your experience regarding pricing and costs for ITRS Geneos?

Julia Miller - PeerSpot reviewer
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15 Answers

AJ
Real User
Top 20
2023-06-19T08:29:02Z
Jun 19, 2023

I can say it's not that cheap because the licensing is a little bit costly. So, definitely, we had to pay a certain amount to use it.

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SS
Real User
Top 5
2023-03-16T14:16:00Z
Mar 16, 2023

Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation.

Durai CT - PeerSpot reviewer
Real User
Top 10
2022-12-14T00:03:00Z
Dec 14, 2022

The people who work for me right now are working in multiple monitoring industrial spaces such as oil companies or middleware companies, production companies, and the banking, finance, and insurance industries. I have people right now working in different domains. The price for ITRS is okay for the banking industry. ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high.

DK
Real User
Top 20
2022-12-07T02:13:00Z
Dec 7, 2022

Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price.

SK
Real User
Top 20
2022-12-05T20:35:00Z
Dec 5, 2022

The pricing is based on a deal that is evaluated based on future utilization and other components. The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both.

KY
Real User
Top 20
2022-11-17T08:54:00Z
Nov 17, 2022

The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost.

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JacquesViljoen - PeerSpot reviewer
Real User
Top 10
2022-09-21T11:51:00Z
Sep 21, 2022

The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market.

RN
Real User
Top 20
2022-07-13T11:55:00Z
Jul 13, 2022

Given our spend and the amount of service we have in it, the pricing is quite reasonable. We have not bought Geneos at an enterprise level. If we did pursue that, it would be a lot cheaper. But there haven’t been any complaints about the licensing model. And we actually don't pay for UAT, which is quite unique in the industry at the moment. We only pay for production licenses. Of course, it has to run on a server, so there was a cost for that. There is also a database server behind it with a small cost for that. Other than that, there are no additional costs, and they provided training for free.

PS
Real User
2021-03-17T16:04:00Z
Mar 17, 2021

When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like. In terms of value, you have to negotiate with them to get a good deal for the product, but that is no different to any other vendor. I think if you don't negotiate, then you will end up paying a relatively higher price for it. If you negotiate, you can get a lot better deal. We have a tiered pricing model with an ELA. Every other year, we agree on what the pricing is. We work out how many licenses we are using. It is all predefined, because when we started the contract, we agreed the rate card and made sure that price increases were RPI type price increases. I feel that is a good model, as previously we didn't have an ELA, we had loads of individual contracts and everyone was paying a different price. The pricing wasn't that competitive nor that great, but we spent some time putting all those contracts together to get a global pricing. There are some optional add-ons, if you want them.

LP
Real User
2021-02-03T19:18:00Z
Feb 3, 2021

It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business.

MA
Real User
2020-10-01T09:58:00Z
Oct 1, 2020

I think Geneos is really expensive, even compared to Nagios.

SP
Real User
2020-05-19T07:27:00Z
May 19, 2020

We have an enterprise license so it's easier to scale up. The other license option is per-user, in terms of how many servers you're monitoring.

SG
Real User
2020-05-13T09:16:00Z
May 13, 2020

Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have extensive client notifications, so if a client session goes down, they immediately get an email. It's automated. We don't have to do anything. That's a feature that our clients really like. It's expensive, but it does its job very well. And you set it and go.

CB
Real User
2020-05-06T07:44:00Z
May 6, 2020

The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.

SW
Real User
2019-04-08T05:44:00Z
Apr 8, 2019

Things like the capacity planning have a separate cost.

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates. Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time. Geneos can give full stack visibility across highly dynamic environments and presents all the information...
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