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2019-04-08T05:44:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What is your experience regarding pricing and costs for ITRS Geneos?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

6
PeerSpot user
6 Answers
LP
IT Support Specialist at a financial services firm with 10,001+ employees
Real User
Top 10
2021-02-03T19:18:00Z
03 February 21

It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business.

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Manel Achour - PeerSpot reviewer
ASP Administrator at FIS
Real User
2020-10-01T09:58:00Z
01 October 20

I think Geneos is really expensive, even compared to Nagios.

Sanchit Pathak - PeerSpot reviewer
System Analyst at a financial services firm with 5,001-10,000 employees
Real User
2020-05-19T07:27:00Z
19 May 20

We have an enterprise license so it's easier to scale up. The other license option is per-user, in terms of how many servers you're monitoring.

SG
Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
Real User
2020-05-13T09:16:00Z
13 May 20

Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have extensive client notifications, so if a client session goes down, they immediately get an email. It's automated. We don't have to do anything. That's a feature that our clients really like. It's expensive, but it does its job very well. And you set it and go.

Caleb Bond - PeerSpot reviewer
E Business Systems Consultant at a financial services firm with 10,001+ employees
Real User
2020-05-06T07:44:00Z
06 May 20

The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.

Sanket Wartikar - PeerSpot reviewer
Senior Manager - Trading Systems Support
Real User
2019-04-08T05:44:00Z
08 April 19

Things like the capacity planning have a separate cost.

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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jul 13, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 7 answers
Caleb Bond - PeerSpot reviewer
E Business Systems Consultant at a financial services firm with 10,001+ employees
06 May 20
The solution is being used in the treasury management space, specifically to monitor the health of the technology estate. At this point, we have built out infrastructure monitoring as well as things like log monitoring and process monitoring; all those basics. The main use case is actually to build dashboards for our production support team to be able to have a high-, mid-, and low-level view of that technology estate. The applications we monitor are financial services applications, treasury specifically.
SG
Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
13 May 20
We use it to monitor all our production servers, our UAT servers, as well as all the trading applications that are running on them. Additionally, we use some of the other features to monitor some of the network equipment via SNMP. Our NOC is watching the screens I created for them using the Geneos dashboards and the Event Ticker. They open cases for specific teams, depending on where the alert is coming from. It gets routed to the correct group and they resolve the issue. For the most part, our applications are fixed protocol trading applications. We have a host of products and they're all unique. They range from process monitoring to log file monitoring to API. For example, the trading application has an API which sends data into the ITRS gateway and that displays information. We have rules written around that. We use the Web Dashboard and it's great. You have to take the time to create the dashboards. I'm the only person administering ITRS at this point, and with over 500 servers and a lot of applications I don't have a lot of time to create dashboards.
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jul 13, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 7 answers
Caleb Bond - PeerSpot reviewer
E Business Systems Consultant at a financial services firm with 10,001+ employees
06 May 20
The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.
SG
Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
13 May 20
Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have extensive client notifications, so if a client session goes down, they immediately get an email. It's automated. We don't have to do anything. That's a feature that our clients really like. It's expensive, but it does its job very well. And you set it and go.
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