We performed a comparison between Datadog and ITRS Geneos based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog is recognized for its intuitive interface, wide range of integrations, and helpful problem-solving capabilities. In contrast, ITRS Geneos receives acclaim for its adaptability, ability to be personalized, and ability to monitor data in real-time, making it a versatile and robust monitoring solution. Datadog has areas for improvement in various aspects including user-friendliness, integration, user interface intuitiveness, learning curve, security features, management of organizational structure, customization flexibility, AI and ML concepts, and agent deployment. ITRS Geneos could benefit from improvements in creating dashboards and enhancing the visibility of metrics, enhancing the deployment method for upgrading, providing intelligent analysis of log files, and improving mobile app accessibility.
Service and Support: While some users appreciate the helpful and responsive support from Datadog, others have encountered slow or unresponsive assistance. ITRS Geneos is highly praised for its customer service, with immediate responses and the ability to effectively resolve any issues. However, there have been occasional instances of communication gaps and language issues with ITRS Geneos.
Ease of Deployment: Users find the initial setup for Datadog to be straightforward and relatively quick, with a duration ranging from one hour to three days, depending on the complexity. They appreciate the helpful documentation and support provided. The initial setup for ITRS Geneos is seen as complex and time-consuming, often necessitating assistance from implementation experts. While it takes only a few hours to deploy the out-of-the-box form, creating the monitoring catalog can be a lengthy process.
Pricing: User opinion varies on the setup cost of Datadog, as the pricing model lacks clarity and documentation. ITRS Geneos has a straightforward licensing model and reasonable pricing. Additional costs may apply for add-ons and server setup.
ROI: Users find that Datadog provides time savings and faster debugging, while ITRS Geneos offers benefits such as reputation, cost savings, avoidance of downtime, and improved performance indicators.
Comparison Results: Datadog is the preferred choice when comparing it to ITRS Geneos. Users appreciate Datadog's simple setup process, helpful documentation, and user-friendly interface. They also value its wide range of integrations and flexibility in monitoring and analyzing data. Datadog's performance, observability, error reporting, log centralization, and dashboard features are considered valuable.
"We can manage the entire system across the network and troubleshoot the pain points."
"Using the data, our operation teams works with the dashboards to get their statistics, analytics, etc."
"The flexibility to create notebooks and dashboards and fully customize them gives us a lot of power to track the exact services and endpoints we are working on."
"It has provided visibility with ease of implementation and allowed multiple teams to quickly onboard it."
"It is great that creating an incident is possible from Slack while having all the relevant data in Datadog."
"We really like the charts and visualization."
"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"The management of SLOs and their related burn-rate monitors have allowed us to onboard teams to on-call fast."
"The solution allows flexibility and heightened observability for presenting data, creating indicators, and setting service-level objectives."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"Custom script toolkits"
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"The Wi-Fi side needs improvement."
"More pre-configured "Monitor Alerts" would be helpful."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"I've found that the documentation is lacking in certain regards."
"Ingesting data from various sources to monitor the log metrics of the system can always improve so that, if something goes wrong, the right teams are alerted."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"Datadog has a lot of documentation, but a lot of that documentation assumes you know how the service works, which can lead to confusion."
"I sometimes log in and see items changed, either in the UI or a feature enabled. To see it for the first time without proper communication can sometimes come as a shock."
"The solution needs to integrate AI tools."
"The main feature that needs work is the Dashboard designer."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. Datadog is rated 8.6, while ITRS Geneos is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Splunk Enterprise Security. See our Datadog vs. ITRS Geneos report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.