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Grafana vs ITRS Geneos comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Grafana and ITRS Geneos based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Grafana vs. ITRS Geneos report (Updated: August 2022).
635,987 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Working with the solution is very easy. It's user-friendly.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.""The VPN is one of the solution's most valuable features for us.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""The simplicity of the dashboard is very good.""The most valuable feature is application monitoring.""The monitoring so far has been good and we are happy with it."

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"Great capacity planning and the solution has a great GUI.""It is a stable, reliable product.""The best feature was the creation of graphs and trends.""Almost any kind of visualization is possible with Grafana and all dashboards are configurable.""We can write queries in different languages, which is beneficial for visualization.""Grafana's best features are live monitoring and alerts.""It provides a graphical representation and it's clear to see what's happening."

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"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses.""The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting.""One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts.""It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

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Cons
"They should bring the pricing down to be more competitive.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""The solution is quite expensive.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""It is very difficult to award the service level cycles at an endpoint level.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

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"It would be helpful if they simplified the data source.""The product's configuration for saving files could be improved.""If there was an issue on one node, we couldn't drill down and see all the issues on other nodes.""Multiple dashboards combined into one dashboard has slowed things down for us.""It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific.""It would be helpful if Grafana provided more information and training on how to use Prometheus.""Trigger limits are difficult to see in a graph."

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"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production.""The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for.""Mobile phone integration is probably not as rich as it could be."

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Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

    Information Not Available
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • "The pricing seems reasonable. We're happy enough with it."
  • More ITRS Geneos Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly… more »
    Top Answer:Hi @Faustine Chisasa,  I will go with ELK + Grafana. Elasticsearch is highly distributed, scalable and fast. You got… more »
    Top Answer:It provides a graphical representation and it's clear to see what's happening.
    Top Answer:The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from… more »
    Top Answer:It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing… more »
    Top Answer:One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files… more »
    Comparisons
    Also Known As
    New Relic Mobile
    Geneos
    Learn More
    Grafana Labs
    Video Not Available
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Grafana allows you to query, visualize, alert on and understand your metrics no matter where they are stored. Create, explore, and share dashboards with your team and foster a data driven culture.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Offer
    Learn more about New Relic APM
    Learn more about Grafana
    Learn more about ITRS Geneos
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    PayPal, eBay, Staples, Booking.com, Intel, NS1, TED, NetApp, Vimeo, RackSpace, SquareSpace, OpenTable, MediaMath, Fermilab
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Retailer7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm16%
    Comms Service Provider10%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm17%
    Comms Service Provider14%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm97%
    Computer Software Company3%
    VISITORS READING REVIEWS
    Financial Services Firm66%
    Computer Software Company10%
    Comms Service Provider5%
    Insurance Company2%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business10%
    Midsize Enterprise30%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise13%
    Large Enterprise72%
    REVIEWERS
    Small Business10%
    Midsize Enterprise21%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise5%
    Large Enterprise83%
    Buyer's Guide
    Grafana vs. ITRS Geneos
    August 2022
    Find out what your peers are saying about Grafana vs. ITRS Geneos and other solutions. Updated: August 2022.
    635,987 professionals have used our research since 2012.

    Grafana is ranked 15th in Application Performance Management (APM) with 7 reviews while ITRS Geneos is ranked 6th in Application Performance Management (APM) with 5 reviews. Grafana is rated 7.4, while ITRS Geneos is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". Grafana is most compared with Dynatrace, Azure Monitor, Splunk, Honeycomb.io and Elastic Observability, whereas ITRS Geneos is most compared with Splunk, Dynatrace, AppDynamics, Zabbix and Elastic Observability. See our Grafana vs. ITRS Geneos report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.