We performed a comparison between Grafana and ITRS Geneos based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Working with the solution is very easy. It's user-friendly."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The VPN is one of the solution's most valuable features for us."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The simplicity of the dashboard is very good."
"The most valuable feature is application monitoring."
"The monitoring so far has been good and we are happy with it."
"Great capacity planning and the solution has a great GUI."
"It is a stable, reliable product."
"The best feature was the creation of graphs and trends."
"Almost any kind of visualization is possible with Grafana and all dashboards are configurable."
"We can write queries in different languages, which is beneficial for visualization."
"Grafana's best features are live monitoring and alerts."
"It provides a graphical representation and it's clear to see what's happening."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"They should bring the pricing down to be more competitive."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The solution is quite expensive."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"It is very difficult to award the service level cycles at an endpoint level."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"It would be helpful if they simplified the data source."
"The product's configuration for saving files could be improved."
"If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
"Multiple dashboards combined into one dashboard has slowed things down for us."
"It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."
"It would be helpful if Grafana provided more information and training on how to use Prometheus."
"Trigger limits are difficult to see in a graph."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"Mobile phone integration is probably not as rich as it could be."
Grafana is ranked 15th in Application Performance Management (APM) with 7 reviews while ITRS Geneos is ranked 6th in Application Performance Management (APM) with 5 reviews. Grafana is rated 7.4, while ITRS Geneos is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". Grafana is most compared with Dynatrace, Azure Monitor, Splunk, Honeycomb.io and Elastic Observability, whereas ITRS Geneos is most compared with Splunk, Dynatrace, AppDynamics, Zabbix and Elastic Observability. See our Grafana vs. ITRS Geneos report.
See our list of best Application Performance Management (APM) vendors.
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