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86% willing to recommend
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96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 29, 2023

We performed a comparison between Grafana and ITRS Geneos based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Grafana's setup time can vary from very quick to a couple of weeks, while Geneos can take several weeks and may require onsite support. Geneos requires creating a monitoring catalog, whereas Grafana's setup difficulty depends on the user's level of experience and how it will be used. Geneos also needs professional services during deployment, whereas Grafana is easy to maintain once it's been set up.
  • Features: Grafana stands out with its customizable graphs, multiple use cases, and open source nature. On the other hand, ITRS Geneos is highly customizable, provides proactive monitoring, and has a good presentation layer. While Grafana emphasizes visualization and integration, ITRS Geneos focuses on customization and real-time monitoring.
  • Pricing: Grafana's pricing is based on the number of metrics ingested per day, while ITRS Geneos' pricing is determined by future utilization and other factors. While Grafana's pricing is generally seen as reasonable, ITRS Geneos may be too expensive for industries outside of banking and finance. Some companies have switched from ITRS Geneos due to its cost, but the company has been accommodating to some customers during their migration to AWS.
  • Service and Support: Grafana's customer service has received mixed feedback, although some users have had positive experiences working with their support team. ITRS Geneos, on the other hand, has received praise for their excellent technical support, although some reviewers feel that there is room for improvement in communication and input templates.
  • ROI: Grafana excels in data visualization and analytics, while ITRS Geneos focuses on detecting potential client issues, saving downtime, and proactively managing alerts. However, quantifying the ROI may be challenging for both tools.

Comparison Results: Grafana boasts customizable and visually appealing graphs, flexible integration with other tools, and the ability to cater to multiple use cases. Meanwhile, ITRS Geneos, while highly customizable and flexible, requires a lot of manual work for creating dashboards and lacks a mobile app. It also has a complex initial setup process and may be too expensive for non-banking and non-finance industries. Overall, Grafana is more user-friendly and cost-effective, with a wider range of features and better community support, making it the preferred solution.

To learn more, read our detailed Grafana vs. ITRS Geneos Report (Updated: March 2024).
767,496 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"We can write queries in different languages, which is beneficial for visualization.""The most important feature of Grafana is its alarm formatting capability.""The solution has good features.""Provides good dashboard visualization.""The dashboards are the most valuable features.""​Grafana has improved our analysis capability to solve an issue, increasing the co-working between IT services and business services.​""It has good stability.""This solution provides valuable insights into the health of our infrastructure in real time."

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"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.""The clean and colorful UI and easy to use options like snooze and active times.""The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise.""It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.""The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.""I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.""Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.""I always appreciate Geneos's stability and ease of use."

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"The solution has room for improvement with a better API to help automate the construction of the dashboards easier.""They should improve the functioning of its editing tool.""The technical support has room for improvement.""The look and feel of the charting and graph capabilities in Grafana could improve. If they provided a storyboard type of feature as they have in other solutions, such as PowerBI. The multi-tenanted and stitch metrics features could improve.""I have a problem with Grafana in the area of documentation.""The documentation or training provided by Grafana is limited compared to its competitors, like Splunk.""There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations.""Setting up alerts via Grafana is a bit complicated, and alerting needs to improve."

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"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard.""Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring.""The main feature that needs work is the Dashboard designer.""There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for.""I would like better access to the data that is being collected.""Currently, it is difficult to monitor secure websites using SSL or with SSO enabled.""ITRS Geneos cloud monitoring is very weak and can use improvement.""Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

More ITRS Geneos Cons →

Pricing and Cost Advice
  • "​Grafana is free and open source.​"
  • "I use the open source model so it is free."
  • "My company uses the open-source version of Grafana, so it's free."
  • "We use the open-source version of Grafana."
  • "We are using the open-source license."
  • "I give the price an eight out of ten."
  • "You need to purchase the solution's license for its commercial use."
  • "The solution is expensive."
  • More Grafana Pricing and Cost Advice →

  • "You will get the best price if you get a single global deal."
  • "The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
  • "Pricing and licensing is based on the requirements."
  • "The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
  • "Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • More ITRS Geneos Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product's initial setup phase was very easy.
    Top Answer:For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution. I don't know if there are different paid versions of the product.
    Top Answer:I have a problem with Grafana in the area of documentation. There is a problem in the area of some graphs where you connect elements. With Grafana, there is only one name that can be included for ten… more »
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
    Top Answer:I can say it's not that cheap because the licensing is a little bit costly. So, definitely, we had to pay a certain amount to use it.
    Top Answer:Speaking about room for improvement, ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud. I definitely know that they have some monitoring extensions or plug-ins for the… more »
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    Also Known As
    Learn More
    Grafana Labs
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    Grafana is an open-source visualization and analytics platform that stands out in the field of monitoring solutions. Grafana is widely recognized for its powerful, easy-to-set-up dashboards and visualizations. Grafana supports integration with a wide array of data sources and tools, including Prometheus, InfluxDB, MySQL, Splunk, and Elasticsearch, enhancing its versatility. Grafana has open-source and cloud options; the open-source version is a good choice for organizations with the resources to manage their infrastructure and want more control over their deployment. The cloud service is a good choice if you want a fully managed solution that is easy to start with and scale.

    A key strength of Grafana lies in its ability to explore, visualize, query, and alert on the collected data through operational dashboards. These dashboards are highly customizable and visually appealing, making them a valuable asset for data analysis, performance tracking, trend spotting, and detecting irregularities.

    Grafana provides both an open-source solution with an active community and Grafana Cloud, a fully managed and composable observability offering that packages together metrics, logs, and traces with Grafana. The open-source version is licensed under the Affero General Public License version 3.0 (AGPLv3), being free and unlimited. Grafana Cloud and Grafana Enterprise are available for more advanced needs, catering to a wider range of organizational requirements. Grafana offers options for self-managed backend systems or fully managed services via Grafana Cloud. Grafana Cloud extends observability with a wide range of solutions for infrastructure monitoring, IRM, load testing, Kubernetes monitoring, continuous profiling, frontend observability, and more.

    The Grafana users we interviewed generally appreciate Grafana's ability to connect with various data sources, its straightforward usability, and its integration capabilities, especially in developer-oriented environments. The platform is noted for its practical alert configurations, ticketing backend integration, and as a powerful tool for developing dashboards. However, some users find a learning curve in the initial setup and mention the need for time investment to customize and leverage Grafana effectively. There are also calls for clearer documentation and simplification of notification alert templates.

    In summary, Grafana is a comprehensive solution for data visualization and monitoring, widely used across industries for its versatility, ease of use, and extensive integration options. It suits organizations seeking a customizable and scalable platform for visualizing time-series data from diverse sources. However, users should be prepared for some complexity in setup and customization and may need to invest time in learning and tailoring the system to their specific needs.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit

    Sample Customers
    Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    Computer Software Company21%
    Comms Service Provider14%
    Financial Services Firm14%
    Financial Services Firm21%
    Computer Software Company14%
    Manufacturing Company10%
    Financial Services Firm92%
    Computer Software Company5%
    Marketing Services Firm3%
    Financial Services Firm75%
    Computer Software Company5%
    Comms Service Provider3%
    Company Size
    Small Business33%
    Midsize Enterprise19%
    Large Enterprise47%
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    Small Business7%
    Midsize Enterprise6%
    Large Enterprise87%
    Buyer's Guide
    Grafana vs. ITRS Geneos
    March 2024
    Find out what your peers are saying about Grafana vs. ITRS Geneos and other solutions. Updated: March 2024.
    767,496 professionals have used our research since 2012.

    Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. Grafana is rated 8.0, while ITRS Geneos is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Coralogix, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Prometheus, Datadog and Splunk Enterprise Security. See our Grafana vs. ITRS Geneos report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.