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ITRS Geneos vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in IT Infrastructure Monitoring
45th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd), Network Monitoring Software (68th)
Moogsoft
Ranking in IT Infrastructure Monitoring
25th
Average Rating
7.6
Reviews Sentiment
5.1
Number of Reviews
17
Ranking in other categories
IT Operations Analytics (6th), AIOps (13th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. The mindshare of Moogsoft is 0.7%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Moogsoft0.7%
ITRS Geneos1.0%
Other98.3%
IT Infrastructure Monitoring
 

Featured Reviews

Sanket - PeerSpot reviewer
Chief Manager at a marketing services firm with 501-1,000 employees
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
MA
L1 Analyst at HCLTech
Effective monitoring and efficient alert management streamline operations
Machine learning works based on past collected data, so we can develop a system that functions as an automated bot using this data. With the use of AI technologies such as ChatGPT and other Gen AI solutions, if we combine these with machine learning tools, it will lead to increased efficiency and reduced processing time in application systems. I work on the backend to address any issues with Moogsoft, such as URL access problems or credential bugs, ensuring everything operates smoothly. The advantage of Moogsoft is that it consolidates various alerts into one monitoring tool, which reduces time and allows for real-time and anomaly detection, while its disadvantage includes limited built-in observability and complex setup requirements. On a scale of 1-10, I rate Moogsoft a 9.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The clean and colorful UI and easy to use options like snooze and active times."
"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"The operations are familiar with how to use Moogsoft, so they are keeping it."
"I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly."
"Moogsoft's most valuable features are event management, correlation, and observability."
"I like the prediction features."
"Moogsoft helps manage alert fatigue by consolidating various alerts into a single portal instead of monitoring them across different devices, allowing team members to own alerts and monitor them efficiently, which benefits the whole team."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The product currently seems to be a few steps ahead of the competition."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
 

Cons

"ITRS Geneos cloud monitoring is very weak and can use improvement."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"The product roadmap doesn't align with our roadmap."
"The solution's initial setup is complex, and it should be made easier."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"They should consider including Chatbot."
"I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
 

Pricing and Cost Advice

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"I can say it's not that cheap because the licensing is a little bit costly"
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"Pricing and licensing is based on the requirements."
"You will get the best price if you get a single global deal."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"When compared to other solutions, it is quite good."
"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
"It's a very cost-effective and competitive product."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
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Top Industries

By visitors reading reviews
Financial Services Firm
71%
Computer Software Company
5%
Construction Company
3%
University
2%
Financial Services Firm
16%
Computer Software Company
11%
Comms Service Provider
7%
Transportation Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What is your experience regarding pricing and costs for Moogsoft?
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
What needs improvement with Moogsoft?
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
 

Comparisons

 

Also Known As

Geneos
No data available
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
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