ITRS Geneos vs Prometheus-AI Platform comparison

The compared ITRS and Prometheus Group solutions aren't in the same category. ITRS is ranked #33 in APM , with an average rating of 5.0, and holds a 1.2% mindshare in the category. Prometheus Group is ranked #3 in EAM , with an average rating of 8.4. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Prometheus Group users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,081 Views
3,102 Comparison Views

96% willing to recommend

Prometheus-AI Platform

Read 34 Prometheus-AI Platform reviews

5,153 Views
0 Comparison Views

100% willing to recommend

ITRS Geneos

Prometheus-AI Platform

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Executive SummaryUpdated on Sep 21, 2025

ITRS Geneos and Prometheus-AI Platform both compete in the monitoring software category. ITRS Geneos has the upper hand in real-time monitoring and customization, especially favored in the financial industry, whereas Prometheus excels in scalability and integration with tools like Grafana.

Features: ITRS Geneos offers real-time monitoring, a high degree of customizability, and a vast library of plug-ins, making it ideal for environments requiring minimal latency. Prometheus focuses on scalable metric collection, ease of integration with Grafana, and flexibility due to its open-source nature, appealing to a wide range of industries seeking adaptable monitoring solutions.

Room for Improvement: ITRS Geneos needs improvements in reporting, historical data visualization, and enhanced cloud capabilities. Its setup process could be simplified and middleware integration improved. Prometheus can enhance its user interface, provide better documentation, and offer native support for advanced visualizations and logs.

Ease of Deployment and Customer Service: ITRS Geneos is designed for on-premises deployments and is praised for its strong technical support, despite a steep learning curve. Prometheus offers both on-premises and cloud deployment options, benefiting from community-driven support, although more comprehensive documentation is desired.

Pricing and ROI: ITRS Geneos has a higher price point, targeting large enterprises and financial institutions, providing a strong ROI through improved infrastructure management. Prometheus, being open-source, is cost-effective and scalable via community support or managed services, appealing to organizations looking for low-cost monitoring solutions.

To learn more, read our detailed ITRS Geneos vs. Prometheus-AI Platform Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. Prometheus-AI Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd), Network Monitoring Software (68th), IT Infrastructure Monitoring (47th)

Prometheus-AI Platform

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Data Scrubbing Software (2nd), ERP (11th), Enterprise Asset Management (EAM) (3rd)

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"Custom script toolkits"

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"The great advantage of this tool is real-time monitoring."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

More ITRS Geneos pros

"It is a scalable solution."

"The solution is useful to collect huge metrics."

"The product's initial setup phase is very easy."

"Prometheus is a great solution for monitoring."

"It lets me proactively identify and resolve system issues. This, in terms of, most of the time, really reduces downtime. Because when there are notifications on time when we engage it quickly on time, our downtime is highly reduced. So basically, Prometheus is for monitoring and alerting."

"The most valuable feature is that we can receive information in different formats."

"Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."

"Prometheus is a scalable and flexible tool that I can deploy on any cloud platform."

More Prometheus-AI Platform pros

Cons

"It needs to be easier to configure, especially with the JMX plugins."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"I would like better access to the data that is being collected."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"Data visualization – real time and historical – is a weakness."

More ITRS Geneos cons

"Lacks the ability to clusterize."

"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."

"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."

"Setting up the rules in Prometheus can be confusing, making it an area where improvements are required."

"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."

"Its stability could be even better."

"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."

"If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus."

More Prometheus-AI Platform cons

Pricing and Cost Advice

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"You will get the best price if you get a single global deal."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

More ITRS Geneos pricing and cost advice

"This is an open-source solution."

"Prometheus is an open-source solution."

"The solution is free of cost."

"Prometheus is available as an open-source product."

"The solution is not expensive."

"My company uses the open-source version of the product."

"We use the solution's open-source version."

"The solution is open source."

More Prometheus-AI Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Financial Services Firm

24%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	8
Large Enterprise	12

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

See all answers

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

See all answers

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

See all answers

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Compared 14% of the time

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Compared 8% of the time

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Compared 5% of the time

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Compared 12% of the time

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Compared 8% of the time

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Compared 8% of the time

Dynatrace vs Prometheus-AI Platform

Compared 7% of the time

Honeycomb Enterprise vs Prometheus-AI Platform

Compared 3% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

September 2025

Download ITRS Geneos product report

Buyer's Guide

Prometheus-AI Platform

September 2025

Download Prometheus-AI Platform product report

Also Known As

Geneos

Utopia Data Quality

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Prometheus-AI Platform offers flexible solutions for collecting, visualizing, and comparing metrics, appreciated for its scalability, rich integrations, and open-source adaptability.

Prometheus-AI Platform provides a reliable framework for monitoring and analyzing metrics across diverse environments. With extensive API support, it supports data collection, querying, and visualization, integrating seamlessly with tools like Grafana. High availability, scalability, and lightweight configuration make it suitable for traditional and microservice environments, while community support enhances its utility. Though its query language and interface require improvements for better ease of use, and with calls for stronger integration options, the platform remains a leading choice for comprehensive metric analysis.

What are Prometheus-AI Platform's main features?

Flexibility: Adaptable to various environments and needs.
Grafana Integration: Enables detailed dashboard visualizations.
Scalability: Efficient in scaling to meet large data demands.
API Support: Extensive API capabilities for custom solutions.
Open-source: Community support and continual adaptation.
Lightweight Configuration: Simplifies deployment and management.
Query and Storage: Powerful capabilities for effective metric handling.

What benefits should users consider when evaluating Prometheus-AI Platform?

Performance Insights: Accurate metric analysis boosts performance tracking.
Comprehensive Monitoring: Offers full visibility into infrastructure and applications.
Customization: API and open-source flexibility for tailored solutions.
Community Support: Benefits from a broad support network.
Cost-effectiveness: Efficient handling of data reduces operational expenses.

Companies leverage Prometheus-AI Platform across various industries, utilizing it to monitor and analyze metrics from applications and infrastructure. It is extensively used in financial services and IT sectors for collecting, scraping logs, and monitoring Kubernetes deployments. Deployed both on-premise and in cloud environments like Azure and Amazon, it supports system and application metrics analysis, ensuring a comprehensive view for developers.

Prometheus Group

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon

Buyer's Guide

ITRS Geneos vs. Prometheus-AI Platform

September 2025

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