ITRS Geneos vs Prometheus-AI Platform comparison

The compared ITRS and Prometheus Group solutions aren't in the same category. ITRS is ranked #32 in APM , with an average rating of 5.0, and holds a 1.1% mindshare in the category. Prometheus Group is ranked #3 in EAM , with an average rating of 8.5, and holds a 0.8% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Prometheus Group users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,117 Views
2,717 Comparison Views

96% willing to recommend

Prometheus-AI Platform

Read 34 Prometheus-AI Platform reviews

4,811 Views
48 Comparison Views

100% willing to recommend

ITRS Geneos

Prometheus-AI Platform

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Executive SummaryUpdated on Dec 28, 2025

ITRS Geneos and Prometheus-AI Platform compete in the real-time monitoring and incident management category. ITRS Geneos appears to have an edge due to its rich feature set and customer support, while Prometheus-AI offers flexibility and cost-effectiveness for open-source users.

Features: ITRS Geneos provides real-time monitoring, customizable alerts, and comprehensive dashboards. It includes a variety of plug-ins supporting numerous technologies, and tools for problem resolution from the interface. Prometheus-AI excels at collecting metrics, is highly flexible with a strong scraping mechanism, and integrates smoothly with Grafana for visualization, making it favored in cloud-native environments.

Room for Improvement: ITRS Geneos users have expressed a need for enhancements in historical data analysis, more intuitive dashboards, and improved cloud integration, as well as better visualization and mobile access. Prometheus-AI could improve in areas like user interface, documentation, and visualization capabilities, along with refining its alerting functions and integration to streamline monitoring.

Ease of Deployment and Customer Service: ITRS Geneos is mainly deployed on-premises, backed by robust customer service and technical support noted for quick responses. In contrast, Prometheus-AI is flexible, deployable in various environments including public and hybrid clouds but relies on community support due to its open-source nature.

Pricing and ROI: ITRS Geneos, although priced higher, is considered cost-effective in regulated environments where uptime is crucial, due to its features. Prometheus-AI is budget-friendly with low initial setup costs, resulting in high ROI, though returns vary based on its integration and usage.

To learn more, read our detailed ITRS Geneos vs. Prometheus-AI Platform Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. Prometheus-AI Platform

September 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (32nd), Network Monitoring Software (67th), IT Infrastructure Monitoring (44th)

Prometheus-AI Platform

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Data Scrubbing Software (3rd), ERP (11th), Enterprise Asset Management (EAM) (3rd)

Mindshare comparison

ITRS Geneos and Prometheus-AI Platform aren’t in the same category and serve different purposes. ITRS Geneos is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 1.1%, down 1.3% compared to last year.
Prometheus-AI Platform, on the other hand, focuses on Enterprise Asset Management (EAM), holds 0.8% mindshare.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ITRS Geneos	1.1%
Dynatrace	7.4%
Datadog	6.0%
Other	85.5%

Application Performance Monitoring (APM) and Observability

Enterprise Asset Management (EAM) Market Share Distribution
Product	Market Share (%)
Prometheus-AI Platform	0.8%
IBM Maximo	18.3%
IFS Cloud Platform	8.4%
Other	72.5%

Enterprise Asset Management (EAM)

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

More ITRS Geneos pros

"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."

"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."

"The resilience of the solution's metric collection is very nice."

"The most valuable feature of Prometheus is the ease of pulling the metrics."

"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."

"The product’s scalability is valuable."

"The solution offers an easy way to install and scratch values."

"The most valuable feature is that we can receive information in different formats."

More Prometheus-AI Platform pros

Cons

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"The main feature that needs work is the Dashboard designer."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Mobile phone integration is probably not as rich as it could be."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

More ITRS Geneos cons

"Prometheus requires improvement on the query side."

"The initial setup of Prometheus is complex and rated one out of five in ease of setup."

"The solution has shortcomings regarding security monitoring-oriented features to support custom use cases, like out-of-the-box test scenarios and threat-related use cases of its users."

"Its stability could be even better."

"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."

"I would like to see improvement in the analysis tools and customization features."

"The UI and GUI are areas of concern in the product."

"The DSL could be improved."

More Prometheus-AI Platform cons

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"You will get the best price if you get a single global deal."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The pricing seems reasonable. We're happy enough with it."

"I can say it's not that cheap because the licensing is a little bit costly"

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

More ITRS Geneos pricing and cost advice

"We use the solution's open-source version."

"The solution is not expensive."

"We have the open-source version, so we don't pay for it."

"This is an open-source solution."

"The solution is free of cost."

"Prometheus is an open-source solution."

"The product is expensive compared to Datadog."

"The tool is open-sourced."

More Prometheus-AI Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

71%

Computer Software Company

Construction Company

University

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	8
Large Enterprise	13

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

See all answers

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

See all answers

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 20% of the time

Grafana vs ITRS Geneos

Compared 12% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 12% of the time

Datadog vs ITRS Geneos

Compared 7% of the time

New Relic vs ITRS Geneos

Compared 5% of the time

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Apache SkyWalking vs Prometheus-AI Platform

Compared 7% of the time

Grafana vs Prometheus-AI Platform

Compared 6% of the time

Azure Monitor vs Prometheus-AI Platform

Compared 6% of the time

Dynatrace vs Prometheus-AI Platform

Compared 6% of the time

Splunk Observability Cloud vs Prometheus-AI Platform

Compared 3% of the time

More Prometheus-AI Platform Competitors

Product Reports

Buyer's Guide

ITRS Geneos

December 2025

Download ITRS Geneos product report

Buyer's Guide

Prometheus-AI Platform

December 2025

Download Prometheus-AI Platform product report

Also Known As

Geneos

Utopia Data Quality

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Prometheus-AI Platform offers flexible solutions for collecting, visualizing, and comparing metrics, appreciated for its scalability, rich integrations, and open-source adaptability.

Prometheus-AI Platform provides a reliable framework for monitoring and analyzing metrics across diverse environments. With extensive API support, it supports data collection, querying, and visualization, integrating seamlessly with tools like Grafana. High availability, scalability, and lightweight configuration make it suitable for traditional and microservice environments, while community support enhances its utility. Though its query language and interface require improvements for better ease of use, and with calls for stronger integration options, the platform remains a leading choice for comprehensive metric analysis.

What are Prometheus-AI Platform's main features?

Flexibility: Adaptable to various environments and needs.
Grafana Integration: Enables detailed dashboard visualizations.
Scalability: Efficient in scaling to meet large data demands.
API Support: Extensive API capabilities for custom solutions.
Open-source: Community support and continual adaptation.
Lightweight Configuration: Simplifies deployment and management.
Query and Storage: Powerful capabilities for effective metric handling.

What benefits should users consider when evaluating Prometheus-AI Platform?

Performance Insights: Accurate metric analysis boosts performance tracking.
Comprehensive Monitoring: Offers full visibility into infrastructure and applications.
Customization: API and open-source flexibility for tailored solutions.
Community Support: Benefits from a broad support network.
Cost-effectiveness: Efficient handling of data reduces operational expenses.

Companies leverage Prometheus-AI Platform across various industries, utilizing it to monitor and analyze metrics from applications and infrastructure. It is extensively used in financial services and IT sectors for collecting, scraping logs, and monitoring Kubernetes deployments. Deployed both on-premise and in cloud environments like Azure and Amazon, it supports system and application metrics analysis, ensuring a comprehensive view for developers.

Prometheus Group

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon

Buyer's Guide

ITRS Geneos vs. Prometheus-AI Platform

September 2025

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