Moogsoft vs ServiceNow IT Operations Management comparison

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Executive Summary

We performed a comparison between Moogsoft and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Moogsoft vs. ServiceNow IT Operations Management Report (Updated: November 2022).
657,849 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"I like the prediction features.""The Event Management feature is quite valuable.""The AI component allows you to check previous cases and diagnose problems easily.""Moogsoft's most valuable features are event management, correlation, and observability.""There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."

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"Has service mapping, impact management, metric intelligence and health of analytics.""It is flexible. You can tune it, more or less, as you want.""ServiceNow IT Operations Management is a stable product.""The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good.""Their Event Management is very good.""It's easy to set up.""It helps streamline management and processes.""It is easy to use and simple to learn."

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"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves.""They should consider including Chatbot.""I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory.""Moogsoft is dependent on external products to do orchestration and SOP-based functionality.""I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."

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"Service mapping is pretty limited.""I would like more manual issues to have automated report-facing options.""My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price.""Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint.""If you are new to using the solution, you will find the setup complex.""The tool can be improved by including more detailed information to assist new users.""The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster.""At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

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Pricing and Cost Advice
  • "When compared to other solutions, it is quite good."
  • "Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
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  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Moogsoft's most valuable features are event management, correlation, and observability.
    Top Answer:Moogsoft's licensing is consumption-based, so the price may increase depending on the environment.
    Top Answer:Moogsoft is dependent on external products to do orchestration and SOP-based functionality.
    Top Answer:The cost could be lower. For those customers who are already using ServiceNow for service management, for example, then it is just the license costs and no other cost is involved. In that way it is… more »
    Top Answer:Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers. That is one challenge we see. If Discovery, for example, could be… more »
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    Also Known As
    ServiceNow ITOM
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    Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.

    Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.

    With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.

    Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.

    Some of Moogsoft’s top features and benefits include:

    • Alert noise reduction: By automatically applying statistical calculations and noise-reduction technologies to its alert data, Moogsoft eliminates unnecessary noise. This makes it easier to spot anomalies and alert only for important warnings.

    • Correlation: The Moogsoft correlation methods analyze alerts to identify common ground across incidents and events. With Moogsoft’s sophisticated visualization tools, users can view patterns by location, source, or service.

    • Anomaly detection: Moogsoft is designed to automatically reduce data, helping make anomalies more visible to security teams. Together with Moogsoft’s correlation abilities, it is simple to detect the probable root cause of issues that arise.

    • Custom integrations: Integrating with Moogsoft is seamless. Moogsoft’s REST API and webhooks allow developers to easily retrieve and update data and launch events. Integrations enable full visibility to ensure that apps and services are continuously running.

    • Collaboration: Moogsoft provides easy integration options with existing collaboration tools such as Microsoft Teams, PagerDuty, or Slack, allowing team members to gain visibility into the big picture of any incident that arises. No matter what their defined role in the organization is, everyone on the DevOps team can immediately step in when needed.

    • Data enrichment: Multidomain enrichment data added as context with ingested alerts provide teams with important information on incidents, such as location, department, business relationships, and escalation processes. All data is imported from configuration database management systems, asset management databases, and discovery systems.

    • User-friendly interface: Moogsoft’s intuitive interface provides users with full step-by-step support. This includes videos and tutorials for all user levels.

    Reviews from Real Users

    Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.

    Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.

    This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.

    The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Learn more about Moogsoft
    Learn more about ServiceNow IT Operations Management
    Sample Customers
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    Computer Software Company21%
    Financial Services Firm21%
    Insurance Company6%
    Energy/Utilities Company6%
    Computer Software Company33%
    Manufacturing Company22%
    Consumer Goods Company11%
    Financial Services Firm11%
    Computer Software Company18%
    Financial Services Firm15%
    Comms Service Provider7%
    Insurance Company7%
    Company Size
    Small Business23%
    Midsize Enterprise23%
    Large Enterprise54%
    Small Business14%
    Midsize Enterprise8%
    Large Enterprise78%
    Small Business22%
    Midsize Enterprise11%
    Large Enterprise67%
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    Buyer's Guide
    Moogsoft vs. ServiceNow IT Operations Management
    November 2022
    Find out what your peers are saying about Moogsoft vs. ServiceNow IT Operations Management and other solutions. Updated: November 2022.
    657,849 professionals have used our research since 2012.

    Moogsoft is ranked 24th in IT Infrastructure Monitoring with 5 reviews while ServiceNow IT Operations Management is ranked 14th in IT Infrastructure Monitoring with 14 reviews. Moogsoft is rated 7.8, while ServiceNow IT Operations Management is rated 7.8. The top reviewer of Moogsoft writes "Allows you to convert multiple alarms into situations, reducing your ticket count and burden on the system". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". Moogsoft is most compared with Splunk, BigPanda, ScienceLogic, Datadog and Nagios XI, whereas ServiceNow IT Operations Management is most compared with BMC TrueSight Operations Management, Datadog, Splunk IT Service Intelligence (ITSI), HPE OneView and VMware Aria Operations. See our Moogsoft vs. ServiceNow IT Operations Management report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.