2019-01-14T13:16:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
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What is your primary use case for Moogsoft?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

8
PeerSpot user
8 Answers
Anand-Kulkarni - PeerSpot reviewer
Electrical Engineer at Tata Consultancy
Real User
Top 5Leaderboard
2022-06-26T13:07:51Z
Jun 26, 2022

Moogsoft is mainly used for internal network and storage monitoring, event and alert management, and as an observability platform.

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The Pranshul Garg - PeerSpot reviewer
Senior Software Engineer at a tech services company with 201-500 employees
Real User
Top 5
2021-12-29T12:42:16Z
Dec 29, 2021

I'm using this tool as a MoM tool, manager of manager. We have integrated a lot of monitoring tools, enterprise monitoring, infrastructure monitoring, and database monitoring tools with Moogsoft to provide one unified console to the NOC guys so that they don't need to jump around on multiple tools to view the issues. Through Moogsoft, using a single layer and a single screen, they can see all the issues and they can act. Further, Moogsoft is integrated with the ticketing tool ServiceNow. We are converting those alarms into tickets for further actions on resolving the issue. We are developers, integrators, and consultants. We do everything.

Abhishek Mangal - PeerSpot reviewer
Automation Consultant at Tata Consultancy
Real User
Top 10
2021-10-21T17:42:55Z
Oct 21, 2021

Moogsoft is primarily used by our clients for event management.

Shias Abdul - PeerSpot reviewer
Co-Founder & Director at a tech services company with 1-10 employees
Real User
Top 10
2021-05-04T14:12:59Z
May 4, 2021

I work with numerous products from old management framework products such as Tivoli to the latest products. We are trying to migrate from Netcool/OMNIbus to Moogsoft for our customers.

VivekSrivastava - PeerSpot reviewer
O&M Lead -Global Operation at a comms service provider with 1,001-5,000 employees
Real User
Top 20
2020-12-18T18:25:07Z
Dec 18, 2020

We primarily use Moogsoft for our customers, who are telecom operators in a different country. We use it for monitoring the alarm extension of different components. I have 17 years of experience in the telecom industry. I have had many roles including operations, installation, commissioning, and maintenance.

SR
Associate Director at a tech vendor with 1,001-5,000 employees
Real User
2020-11-05T18:00:16Z
Nov 5, 2020

I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at the issue, we have better visibility to look at where it is, and also be able to predict level-two issues and take corrective actions. I don't know the exact number, but we have quite a few customers using Moogsoft. From my understanding, there are more than one million users, but I could be wrong.

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GL
Consultant at a financial services firm with 10,001+ employees
Real User
2019-08-01T05:43:00Z
Aug 1, 2019

Our primary use case is to reduce support request noise so that we can monitor and identify real issues rather than symptoms so we will be able to create tickets out of that with ServiceNow and enact more effective solutions. Moogsoft is a companion to how we envision using ServiceNow in an integrated fashion to improve the handling and efficiency of ITSM (IT Service Management).

it_user433491 - PeerSpot reviewer
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
MSP
2019-01-14T13:16:00Z
Jan 14, 2019

Our clients required much-needed improvement in the detection and remediation of incidents, ensuring continuous service delivery, so they opted for Moogsoft AIOps.

Related Questions
Ramu Chittiprolu - PeerSpot reviewer
DataAnalyst, APM Tools Expert at JCPenney
May 26, 2020
Hello,  I have a good amount of experience with IBM Netcool Omnibus/Impact but haven't used Moogsoft. Could someone suggest which is the best fit for the event management solution - IBM Tivoli NetCool OR Moogsoft?  I'm looking for a comparison based on the points below: 1. Cost 2. Ease of deployment and configuration 3. HTML5 Web Portal availability from both tools 4. Integrations with v...
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jun 26, 2022
Hi Everyone, What do you like most about Moogsoft? Thanks for sharing your thoughts with the community!
2 out of 9 answers
it_user433491 - PeerSpot reviewer
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
Jan 14, 2019
Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing.
GL
Consultant at a financial services firm with 10,001+ employees
Aug 1, 2019
The product currently seems to be a few steps ahead of the competition.
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